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Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.8
394 Reviews
Call Service Center (423) 892-0661

394 Reviews of Capital Toyota, Inc. - Service Center

Sort by
December 30, 2021

Came in due to a recall. Everything went smoothly work done in just a little over an hr. Nice waiting room. More

by Mckc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2021 -

Capital Toyota, Inc. responded

Thank you for the kind words and the 5-star review!

Helpful
December 30, 2021

Prompt, kind , efficient staff to deal with on a vehicle. They were very responsive to our needs More

by LFB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle ?
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Dec 31, 2021 -

Capital Toyota, Inc. responded

Thank you for the kind words and the 5-star review!

Helpful
December 27, 2021

Great job. Excellent experience. Highly recommend this dealer. Service rep Chris did a great job More

by Rwmfish
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2021 -

Capital Toyota, Inc. responded

Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

Helpful
December 22, 2021

Fast , courteous service. No problems. Regular 35,000 mile check-up. Use all the time. More

by maurice.simpson65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2021 -

Capital Toyota, Inc. responded

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Helpful
November 25, 2021

Had a 10:40 appointment to have a key FOB programmed. It Had a 10:40 appointment to have a key FOB programmed. It was not completed until 3:00 and was billed $75.00 higher than what I was quoted when I ord More

by Bridget
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2021 -

Capital Toyota, Inc. responded

Thank you for taking the time to write your review, we are truly sorry we were unable to get your key fob programed in an appropriate time. Despite our dealership’s commitment to accommodate customer needs and requests as much as possible, we were not able to follow through as quickly as we should have. We take pride in our customer service and have always put the interest of our customers ahead of our own when possible. If you wouldn’t mind, please contact me directly at 423-892-0661 and ask for the service manager.

Helpful
November 23, 2021

Good quality work and knowledgeable service staff. Regular maintenance visit was started on time and efficiently completed More

by Jef4utc
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2021 -

Capital Toyota, Inc. responded

Thank you for the great review and we appreciate your business!

Helpful
November 23, 2021

Great people, on time, sales staff very friendly, and the service department takes good care of me and my car. Parts is also always good to me. More

by Ted
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kieth in parts, and Patrick in sales, 5 star.
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Nov 26, 2021 -

Capital Toyota, Inc. responded

Hi Ted and thank you for the great review!

Helpful
November 18, 2021

Excellent customer service when I took my car in for routine maintenance. Friendly, professional and efficient in all areas! Thank you! More

by Jennifer_s07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James McGuffee
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Nov 22, 2021 -

Capital Toyota, Inc. responded

Hi Jennifer and thank you for the great review!

Helpful
November 18, 2021

Thank you Assistant Service Manager James McGuffee for your excellent service for my classic 1987 Toyota 4 Runner. More

by 4 Runner
Recommend Dealer
Yes
Employees Worked With
James McGuffee
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Nov 22, 2021 -

Capital Toyota, Inc. responded

I remember the 1987 4Runner and always wanted one from the first time I saw it! So glad to hear you had a great experience and thank you for the review!

Helpful
November 17, 2021

Great service. Scott was very knowledgeable and was able to get our vehicle serviced in a very timely manner. Many thanks More

by Mike O
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2021 -

Capital Toyota, Inc. responded

Hi Mike and thank you for the kind words!

Helpful
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