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Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.8
497 Reviews

497 Reviews of Capital Toyota, Inc. - Service Center

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August 03, 2022

Very good service. I apologize to service rep for thinking it was time for an oil change when it wasn't time. Asked about what had happened to the weather app and he e More

by Johnw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brody Stokes
Aug 03, 2022 -

Capital Toyota, Inc. responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.

August 01, 2022

Love the service, not the wait. 1 hour 20 mins after my appointment my car was taken back. Too long to wait for an oil change. More

by LSmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Capital Toyota, Inc. responded

It pains us to hear your feedback regarding your recent dealership experience. The frustration you encountered due to us being short-handed is understandable and your experience is unacceptable. We hope for a future opportunity to make this right for you.

July 31, 2022

Gary in Service and Debbie the Valet driver were excellent, and communicated well. Will be back again next time I need service! More

by ccshenkle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary, Debbie,
Aug 03, 2022 -

Capital Toyota, Inc. responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.

July 13, 2022

Have told me 3 times they would book my appointment for window tinting. After more than a year, they still haven’t bothered. Very high prices on tires. More

by Denton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
AJ Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2022 -

Capital Toyota, Inc. responded

Hello Denton, We would like to help you and all you need to do is give us a call. When you do ask for Jim Taylor.

July 09, 2022

This dealership is always great with communication and excellent customer service. We love the valet! More

by Bryllian378
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Capital Toyota, Inc. responded

Thank you for the great review and we are happy to hear you enjoy the valet service!

July 09, 2022

Everyone I had contact with in the service department was friendly and helpful. They completed my service in less than expected time too! More

by Lindabucky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Jul 13, 2022 -

Capital Toyota, Inc. responded

Hi Linda and thank you for the great review!

July 07, 2022

Rodney was excellent. Received the car and coordinated the process, but much more importantly give some advice on how to deal with some scratches and damage on the bumper More

by Foskeypaul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney
Jul 13, 2022 -

Capital Toyota, Inc. responded

Hi Paul and thank you for the great review! We all enjoy his sense of humor too!

June 28, 2022

Always professional and very courteous. Service is prompt…car is often ready before I get comfortable in the lounge. Very nice lounge to wait for your car. Highly recommend. More

by bramlettejenny4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2022 -

Capital Toyota, Inc. responded

Thank you for the 5-star review and we appreciate your business!

June 25, 2022

I have always had great experience with sales and service. All of the associates are great. Thanks to all. More

by Janethclark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doyala Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Simmons, Faith Ann Conrady
Jun 30, 2022 -

Capital Toyota, Inc. responded

You're welcome Janet and thank you for the 5-star review!

Jun 30, 2022 -

Janethclark responded

That would be fine.

June 22, 2022

Scheduled a time and didn’t have to wait to be greeted. Told me about how much time it would be then relaxed in the waiting area. They came and got me a little early and was on my way in a few minutes. Gr More

by James
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2022 -

Capital Toyota, Inc. responded

Hi James and thank you for the great review!

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