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Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.8
497 Reviews

497 Reviews of Capital Toyota, Inc. - Service Center

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May 11, 2022

Excellent service with a knowledgeable staff and techs quite friendly and helpful with repair from entering to departing. More

by faithsnewsong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter Millican
May 13, 2022 -

Capital Toyota, Inc. responded

Thank you for the 5-star review Faith!

May 08, 2022

Excellent and reliable service. I use them for all of my service needs. Will refer to friends and family. Very professional More

by millie.sweat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie
May 13, 2022 -

Capital Toyota, Inc. responded

Thank you for the great review Millie and we look forward to taking care of your friends and family!

April 27, 2022

I really liked Gary McCormack. He explained some things about prepaid service that other advisors had skipped over. Determined I will never buy prepaid maintenance again. More

by No screen name
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary McCormack
May 13, 2022 -

Capital Toyota, Inc. responded

Thank you for taking the time to leave a 5-star review!

April 25, 2022

Always very professional and timely service. Service star and the technicians, know what they’re doing. Would definitely recommend using their service department. More

by Grady.tubbs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2022 -

Capital Toyota, Inc. responded

Hi Grady and thank you for the great review!

April 20, 2022

Friendly staff, no long wait time, leaves car clean inside, price is completive, easily to schedule service online More

by Phyllis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Lundeen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2022 -

Capital Toyota, Inc. responded

Phyllis, We wanted to thank you for your kind words about our service department however you only gave us a one-star review. Would you reach out to us and let us know what we need to do to earn a 5-star rating.

April 19, 2022

Excellent service clean pleasant waiting room. Professional staff. Quick service prompt attention to details. Effortless More

by Carolyn.lynn46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scot Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abey Taylor
May 04, 2022 -

Capital Toyota, Inc. responded

Thank you for the great review Carolyn!

April 19, 2022

Awesome customer service! Quick service. They came and picked it up and brought it back. It took zero time out of my day!! Way to go Capital Toyota!! More

by sherrydurham2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2022 -

Capital Toyota, Inc. responded

Thank you for the opportunity to serve you Sherry!

April 18, 2022

We love Capital Toyota and the service department, we would never go anywhere else. We have owned At least 6 Toyota’s and are very happy. More

by imhalvorsen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2022 -

Capital Toyota, Inc. responded

We are so happy to hear that you continue to enjoy being a part of the Capital Toyota family!

April 15, 2022

Our service representative was great! He took the time to really make us feel welcome! It wa a very professional and pleasant experience! More

by Gary Field
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Capital Toyota, Inc. responded

Hi Gary and thank you for the great review!

April 11, 2022

Awesome service and staff Clean and tidy waiting area Alway a welcoming environment We will be back to buy tires More

by moorejojo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Capital Toyota, Inc. responded

Thank you for taking the time to leave a great review!

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