Capital Toyota, Inc. - Service Center

The quality of Toyota vehicles could not get me to buy another Toyota due to this dealerships terrible customer service. Hidden fees, confusing invoices. This is the least transparent and most shady deale another Toyota due to this dealerships terrible customer service. Hidden fees, confusing invoices. This is the least transparent and most shady dealership I have ever dealt with. From buying my vehicle here to servicing it, the experience has been utmost dissatisfying and making me question if I ever want to buy another Toyota again. One thing I do know for sure, I don’t want to deal with capital Toyota ever again. If this review is not visible to corporate Toyota, I will make sure they are aware of my dissatisfaction with this dealership and their services. More

Excellent dealership and great service; have been buying cars and getting them services at Capital Toyota for over 10 years, and highly recommend them! cars and getting them services at Capital Toyota for over 10 years, and highly recommend them! More

Got in promptly. Finished quicker than expected. Comfortable waiting area. Courteous staff. My 60k mile service was almost $1000, could have run it through a car Finished quicker than expected. Comfortable waiting area. Courteous staff. My 60k mile service was almost $1000, could have run it through a car wash and vacuum. More

I have been doing business with Capital Toyota for several years, and this is my 3rd vehicle from them. They always shoot straight with me when I’m buying from/trading in vehicles with them. Service v several years, and this is my 3rd vehicle from them. They always shoot straight with me when I’m buying from/trading in vehicles with them. Service visits for maintenance are always a pleasure and never take more than the estimated time. I can’t imagine buying any vehicle that isn’t a Toyota, and I wouldn’t dream of going to another dealership. Curry is definitely their best salesman. I appreciate his honesty and knowledgeable advice. More

The service team is always helpful and works to keep you updated on your car as well as get you in and out quickly. updated on your car as well as get you in and out quickly. More

The service department is crooked and deceitful, no integrity. Not helpful at all this is the worse Toyota I have engaged with. They cover up their mistakes. Maybe they should just fire the entire staf integrity. Not helpful at all this is the worse Toyota I have engaged with. They cover up their mistakes. Maybe they should just fire the entire staff and start over.. This location is trash compared to the Toyota in Memphis . More

We live in South Georgia right at the GA/FL line app. 30 minutes from Jacksonville and traveled to see my parents at Cloudland Canyon this week. About an hour away from our destination, we ran over somet 30 minutes from Jacksonville and traveled to see my parents at Cloudland Canyon this week. About an hour away from our destination, we ran over something in the road in the middle of no where, in the pouring rain, when it was pitch black outside, and got a flat tire! The nearest Toyota Dealership, was Capital Toyota, so I called and was transferred to Gwen. I am SO glad I was!!! Gwen was so nice, compassionate, and PATIENT with me!!! I explained our situation and mishaps and she worked to get us scheduled with a new tire and wheel, so we could travel back home. She told me to ask for Brody when I came in and I'm glad she referred me to him, because he was also SO wonderful to work with!!! Brody kept me informed on when the part would be in, got everything taken care of, and got us back on the road so we could head back home on time!!! Being over 7 hours away from my "home" toyota dealership was stressful, but Gwen and Brody made this a very enjoyable experience!!!!! Thank you SO very much to you both!!! (All the staff were friendly and welcoming when I walked in also!) From this experience, I would definitely recommend anyone to Capital Toyota for all their service and repairs!! Go See Gwen and Brody and they'll take care of you, like you're "FAMILY" :-) So great meeting you both! Take care and thanks again y'all!!!!!! More

Scott Lunden is always excellent! Great service. Takes great cares of his customers and very professional and friendly. Great service. Takes great cares of his customers and very professional and friendly. More

Louis V was extremely caring and helpful today. While traveling in the area with my paralyzed husband, we had a warning light illuminate in our 2020 Sienna. Capital Toyota folks quickly let me know While traveling in the area with my paralyzed husband, we had a warning light illuminate in our 2020 Sienna. Capital Toyota folks quickly let me know what was going on and quickly took care of everything to get us on our way! Thank you, Louis and team! More

The service department is great always fast and friendly. They are always honest about repairs needed. They are always honest about repairs needed. More