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Capital Toyota, Inc. - Service Center

Chattanooga, TN

4.7
506 Reviews
Call Service Center (423) 892-0661

506 Reviews of Capital Toyota, Inc. - Service Center

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October 10, 2024

I’ve always been pleased in the past, but prices are up and services are down. I bought tires there so that it would be easy to have them rotated when I had my vehicle serviced. I was told after the tires More

by rkk319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonah Johnson
Report | Print
Oct 24, 2024 -

Capital Toyota, Inc. responded

Thank you for sharing your experience with us. We genuinely appreciate your feedback and understand your frustration regarding the changes in our services and pricing. I want to clarify that if you purchased your tires from us, you absolutely do qualify for free tire rotations. We apologize for any confusion regarding this policy and appreciate your understanding. Your loyalty means a lot to us, and we want to ensure that your future experiences with us are positive. If you’d like to discuss this further or if there’s anything else we can assist you with, please feel free to reach out. Thank you for being a valued part of our community!

October 07, 2024

It is very good. I purchased my Prius in 2017 and I have been very pleased with the service. More

by Eherring3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brody Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your kind words and for being a part of the Capital Toyota family since 2017! We're thrilled to hear that you've been pleased with both your Prius and the service you've received over the years. Your satisfaction is what drives us, and we’re grateful for the trust you’ve placed in us. If there’s anything more we can do to make your experience even better, please don’t hesitate to reach out. We look forward to serving you for many more years to come!

October 07, 2024

Awesome customer service, like usual. Gwen and Chris are always a pleasure. I'll be back, Tim More

by timleeamy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gwen Livley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Capital Toyota, Inc. responded

Thank you so much, Tim! We're thrilled to hear that Gwen and Chris have provided you with the awesome customer service you’ve come to expect. It’s always a pleasure to have you with us, and we truly appreciate your continued trust in our team. We’ll be sure to pass along your kind words to them! Looking forward to seeing you again soon!

October 05, 2024

Great customer service easy to work with for all my service needs easy to schedule appointments More

by Tobytorque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Leamon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonah Johnson
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Oct 07, 2024 -

Capital Toyota, Inc. responded

Thank you for your wonderful feedback! We're so happy to hear that scheduling your service appointments has been easy and that our team continues to provide great customer service. Your trust and satisfaction are our top priorities, and we’re always here to make sure your service needs are met smoothly. If there’s anything else we can do for you, please don’t hesitate to let us know!

October 02, 2024

Service department was first rate. Answered all of my questions in a manner and kept me informed on the work progress. More

by garvichm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

Capital Toyota, Inc. responded

Thank you for your fantastic feedback! We're delighted to hear that our service department met your expectations and kept you informed throughout the process. Your questions are important to us, and we’re glad our team could provide you with the answers you needed. If you have any more questions or need assistance in the future, don’t hesitate to reach out. We look forward to serving you again!

September 30, 2024

Great service and quality work. The service department and salesman are fantastic. I will recommend to others. More

by M.miller2308MM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Capital Toyota, Inc. responded

Thank you for your wonderful feedback! We're so glad to hear that you had a great experience with our service department and sales team. Providing top-notch service and quality work is what we strive for, and it’s fantastic to know we made a positive impression. Your recommendation means the world to us! We look forward to serving you and anyone you send our way in the future. If there’s anything else we can do, don’t hesitate to reach out!

September 28, 2024

Dealer was very professional, and the vehicle was due on time and the greets were very helpful More

by Fishingbob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Shuford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Turner, Jamey Blevins, Ashley Foster
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Oct 02, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your kind words! We’re thrilled to hear that you found our team professional and that your vehicle was delivered on time. Our greeters work hard to provide helpful service, and it’s wonderful to know they made a positive impression on you. We truly appreciate your feedback and look forward to serving you again in the future!

September 28, 2024

Capital Toyota of Chattanooga gives the best service ever for my Highlander. Their employees are well trained, friendly, and efficient. They answer all my questions and inspire confidence. More

by bhpurcell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your wonderful feedback! We’re delighted to hear that you consistently receive the best service for your Highlander at Capital Toyota of Chattanooga. Our team takes pride in being well-trained, friendly, and efficient, and it’s great to know that they inspire confidence in you. We truly appreciate your trust in us and look forward to continuing to provide you with exceptional service in the future!

September 27, 2024

Very fast and very good service. Picked up my car and brought it back to me . Thank you More

by craftypatd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your kind words! We’re glad to hear that you had a fast and seamless service experience. Our team is always happy to go the extra mile, including picking up and delivering your car for added convenience. If there’s anything else we can do for you, don’t hesitate to let us know. We look forward to serving you again in the future!

September 27, 2024

Capital Toyota of Chattanooga has always given my car the best of care. I never have been disappointed. More

by lassos_unrated.0i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kokby
Report | Print
Oct 02, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your loyalty and kind words! It means the world to us that you’ve always trusted Capital Toyota of Chattanooga with your car’s care. Our team is dedicated to providing the best service possible, and we’re so happy to know we’ve never disappointed you. We look forward to continuing to take care of your vehicle for many years to come. If you ever need anything, don’t hesitate to reach out!

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