Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Go Kia Renton
Renton, WA
18 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Sort by
18 Reviews of Go Kia Renton
August 28, 2026
Extremely predatory service and billing practices. I brought my car here for a manufacturer warranty electrical repair. Upon returning the courtesy loaner vehicle, the store clerk at the intake desk e I brought my car here for a manufacturer warranty electrical repair. Upon returning the courtesy loaner vehicle, the store clerk at the intake desk explicitly inspected the vehicle and told me the surface tree sap on the loaner was "no big deal at all." He even recommended a simple, cheap clear-coat cleaner I could buy for my personal car since I get tree sap on it where I live. Despite this, the service advisor, Brandon, later sent an email attempting to force an unauthorized $399 detailing charge onto my file strictly for that temporary tree sap alone. On top of that, he pointed out a minor clear-coat surface scuff and claimed it absolutely could not be buffed out, stating that their body shop would be coming the next day to provide a separate estimate for the repairs. When I offered to come down and wipe the organic sap off myself to resolve it, Brandon flatly refused to let me touch the car, stating, "given the condition the loaner was returned to us in, we would not be able to permit any outside or additional work to be performed on the vehicle." However, Brandon made a critical error and admitted in writing that the dealership detailed and altered the car's exterior before any official inspection took place-completely compromising the chain of custody. I hit "Reply All" to loop in the Service Director (Michael) and the Loaner Coordinator (Heather), demanding their day-one baseline pre-inspection photos and refusing to authorize these unapproved fees for standard Pacific Northwest environmental exposure. The moment they realized my credit cards were frozen and their bluff had failed, their entire narrative collapsed. Within 20 minutes of me physically leaving the lobby after picking up my personal belongings, the Service Director sent a frantic face-saving email completely waiving every single penny. Suddenly, the scratches they insisted needed a full body shop paint job "magically" buffed out to a perfect level in minutes for free. They attempted to use corporate intimidation to shake down a warranty customer for their own pre-sale vehicle reconditioning costs. See the attached photos-these are the exact images they sent me to claim the car had "damage." Avoid this service department unless you are prepared to lock down your wallet and force them to follow proper legal protocols. More
by cmd661
Employees Worked With
Heather Condon and Michael Oakeley, Brandon Choate
June 12, 2026
I had an outstanding experience at Go Kia Renton from start to finish. I recently purchased a brand new Kia Sportage, and the entire process exceeded my expectations. The customer service was truly excep start to finish. I recently purchased a brand new Kia Sportage, and the entire process exceeded my expectations. The customer service was truly exceptional—everyone I interacted with was friendly, attentive, and genuinely focused on making sure I found the right vehicle without any pressure. They took the time to answer all my questions and made me feel confident every step of the way. What really stood out was the fair pricing and overall value. I felt like I got a great deal on my new Kia, with full transparency and no hidden surprises. It’s refreshing to work with a team that prioritizes honesty and makes you feel like a valued customer. The environment was also incredibly welcoming and enjoyable. The showroom was clean, comfortable, and had a relaxed atmosphere that made the entire experience pleasant rather than stressful. Most importantly, the entire process was smooth and efficient—from browsing and test driving to financing and driving off the lot in my new car. Everything was handled professionally and seamlessly. I highly recommend Go Kia Renton to anyone looking for a hassle-free car-buying experience and top-notch service! More
by char_pierce
Employees Worked With
Dustin, Chad Conlon
June 12, 2026
I bought my CPO Kia here and was very happy with the effort put in by all departments to make this happen for me. I had a lot of questions and requirements and the team made sure I was taken care of eve effort put in by all departments to make this happen for me. I had a lot of questions and requirements and the team made sure I was taken care of every step of the way. I didn't feel pressured at any time and the cost was made very clear to me, no shady surprises. I love my car and would definitely recommend Go Kia Renton to anyone looking for a new car. More
by jen674
Employees Worked With
Chad Conlon, Corry Baum
