Car Pros Kia Renton

Unexpected positive outcome. In the mist of change, my husband and I found ourselves at the Car Pros/Kia lot on the evening of Saturday, July 30, 2017. With credit union pre-appr In the mist of change, my husband and I found ourselves at the Car Pros/Kia lot on the evening of Saturday, July 30, 2017. With credit union pre-approved certification letter in hand, we had planned to just "look around" and see what was out on the market. We had no game plan, just a desire to obtain information on what would work best for our budget to obtain a 2nd vehicle for our family. With and upcoming relocation, we knew that we had to make plans and quickly; however, we had no idea we would be recipients of outstanding customer service and courtesy. Devin greeted us in the lot shortly after our arrival and took charge like a seasoned professional. He was listened attentively to our needs within our budget and presented us with affordable options. He accompanied us for a test drive of a 2015 Forte'. After the test drive, we felt comfortable enough to move forward and discuss purchase options. During our financial discussion, we disclosed our pre-approved information and were provided with a quote in accordance to stipulations from our credit union. Due to the large amount needed for a down payment, we became discouraged and began to second guess ourselves. Devin again, was able to positively pursued us to speak with a financing representative and introduced us to Jim. The two worked together to hear our concerns, and provide us with a lease option for a brand new vehicle. We left that evening with an affordable vehicle which included a well rounded maintenance package suitable for our family needs. We received one stop shopping at its best! Devin and Jim provided us with satisfaction and respectable service. We are proud to be part of the Kia family and look forward to a fine-tuned relationship in the upcoming years. Kindly, The Hawks and Steeler Family More

Awesome Experience! Had a great experience leasing our new Kia Niro! We were finishing a previous Kia lease and Joe made the process so simple! My husband and I couldn't Had a great experience leasing our new Kia Niro! We were finishing a previous Kia lease and Joe made the process so simple! My husband and I couldn't be happier with what we walked away with! More

Exceptional customer service! I was very happy with Ed who called me back multiple times during the day with updates on my car and answers to all my questions! This is the first ti I was very happy with Ed who called me back multiple times during the day with updates on my car and answers to all my questions! This is the first time that I have experienced this level of customer service from an Auto Dealership! More

Great experience Ben was very Easy to work with. Staff was considerate and helpful. Quick process. I drove in not knowing if I would like the Kia brand. I do. I am L Ben was very Easy to work with. Staff was considerate and helpful. Quick process. I drove in not knowing if I would like the Kia brand. I do. I am Loving my Kia forte5. More

Good Experience I had to go in regarding a recall notice. Everything was fine, but I still needed to have the check done. They were so friendly and already had a loan I had to go in regarding a recall notice. Everything was fine, but I still needed to have the check done. They were so friendly and already had a loaner for me if there was a problem. Lucky for me there was no problem and they were done sooner then I thought they would. Never have been disappointed when dealing with anything or any one at Renton Kia. Keep up the great work and customer service! More

oil change Oil change, done correctly and in time specified. Car cleaner than when I brought it in, and I had vacuumed just a short time before. Oil change, done correctly and in time specified. Car cleaner than when I brought it in, and I had vacuumed just a short time before. More

Great ! In an era when companies see online support as a way to shield themselves from costly interactions with their customers, it’s time to consider an enti In an era when companies see online support as a way to shield themselves from costly interactions with their customers, it’s time to consider an entirely different approach: building human-centric customer service through great people and clever technology. Im So glad your team members get to know your customers. Humanize with them.. It’s worth it.! God bless Kia :) forever. More

Experience with purchasing a vehicle from Renton Kia. Rob, the salesman, was friendly, helpful, and professional. I had a little issue with the initial offer sheet communication. It was irritatingly obvio Rob, the salesman, was friendly, helpful, and professional. I had a little issue with the initial offer sheet communication. It was irritatingly obvious he was following a scripted response, because of what was spoken about between us before he went to his manager was mostly ignored. I told him so at the time. Overall, the experience was good though. More

Excellent Service Department Quick, friendly. Everyone is professional. Paperwork was ready when I picked up. Vehicle was completed sooner than promised. Would recommend this serv Quick, friendly. Everyone is professional. Paperwork was ready when I picked up. Vehicle was completed sooner than promised. Would recommend this service department to everyone. More

Provided me witha free rental and had all of the work done Thank you for the great service. I appreciate you getting all of the work done in one day. It was nice to have a free loaner to use while you repair Thank you for the great service. I appreciate you getting all of the work done in one day. It was nice to have a free loaner to use while you repaired my car. More