Car Pros Kia Renton

Poor supervision of salespeople, and communication is apparently a problem area for some of these people. Bought a new car at the end of September. It was a dealer trade so it came from another dealers apparently a problem area for some of these people. Bought a new car at the end of September. It was a dealer trade so it came from another dealership. I was charged for (and told that I received) a “platinum finish” which is standard at this dealership. This was incorrect. I tried communicating with my salesperson - sending her photos of a scuff/ding in a very strange place and she told me that the finish could be reapplied and that would fix it. Tried to schedule with her to no avail. She stopped communicating with me for a week when I finally called the main number (thinking she was sick or hurt or….?). Talked to Terri. Salesperson is using her personal phone to text customers so no one else can see the texts. The coating was NOT applied like she said it was. I mentioned the ding. I have go back to Renton to get it done and it takes all day. Get a call from Flore. Tell her about the ding. No one has asked me for pics and again, the salesperson, Dania, is using her personal cell rather than the company system that would allow them to see the pics I sent her. Get here today for the finish and the paint repair. Can’t do it. The paint guy is only here on wednesdays. I’ve had this appointment for over a week now. They went to the salesperson - the one who told me the finish was already applied and never sent it to the service department - who told them that the platinum finish would fix the scuff. Surprise! She was wrong. It won’t. I’m at the dealership now. Manager James is trying to get me a loaner car (not having much luck it appears) so I can leave my brand new car here while they wait for the guy to fix the issue that should have been reported to them when I told Dania two days after I took possession. But now I’ll be out of a car for who knows how long (possibly until tomorrow evening) but this was not planned for and I don’t live nearby so it’s a HUGE hassle. Do not recommend. This is unacceptable. UPDATE: So James got me a loaner car. Left my car at Carpros. I call in the morning and leave a message for Flore, trying to get info on if my car will actually be done. No response (at all). A few hours later, I call james directly. He goes to check and calls me back. It’s being done today. The paint part is almost done and they will start the platinum finish after. It’s almost 130p at this point. My ORIGINAL appointment was for 140p on October 18 but I was informed by Flore that platinum finish takes all day so she had to move my appointment up to 11am at the latest because I have to leave my house at 8am to make that (I don’t live nearby). So at 130 they apply the platinum finish. Beth Olson calls me at 221pm to tell me my car is finished and to let me know that she’s taking it over to sales and giving James the key. So I get on a boat (because that’s a thing I have to do to get to this car dealership - and yes, it costs me each time) and I get there close to 5pm. I let James know I’m there and we go to my car. I look at where the paint had been repaired and it’s noticeable. It’s bad. Bad paint job? The fact they didn’t let the paint cure before they put the coating on? The fact that the coating isn’t fully dry/cured? I dunno. James takes it to the detail shop. They make it worse. There’s now what looks similar to a fingerprint in the paint. He is mortified. James has offered to trade me for an identical (minus the fingerprint) vehicle. But there’s no clear coating on that one either so I got it in writing and I took my fingerprint car home to wait until next week sometime (and to remove my belongings - including a Thule topper and roof racks i installed) until after they clear coat the new one and have time for it to actually dry. James was great. It’s unfortunate that his job now includes fixing what the sales people and schedulers and whatever else, broke. Just think. All of this would have been so much easier if Dania had done her job to begin with, and if people understood the concept of communication. We shall see. I’ll update more as this nightmare progresses. Further update: James said that he got the service department to put the platinum finish on the replacement car on a Saturday (suspect but I don’t have any reason to distrust James specifically) and he told me I could come get it on Sunday. So I did. He honored the agreement and I was traded an identical vehicle. Some hiccups with the app but nothing major and it was promptly addressed. James and Zerai were great. It’s still unfortunate (for everyone) that all of these things happened the way that they did. And it’s disappointing to say the least. I’m content but I wouldn’t send my friends or family here. Just because a few people were awesome doesn’t detract from the lack of communication in multiple areas and all of the issues that created. More

I bought a used Kia Soul from Car Pros at the end of 2020. That experience was fine. However. I have been trying for WEEKS to get through to someone at the service department. I have called (literally) 2020. That experience was fine. However. I have been trying for WEEKS to get through to someone at the service department. I have called (literally) about 25 times. I have texted them. I have used their live chat feature (which promised I would be receiving a return call from them ... and this was over a week ago) I tried using their online service scheduler which simply does not work. I was willing to give them the benefit of the doubt that they were extremely busy and would call me/text me/email me eventually. Today I called several times again. No answer. Left two voice messages. I then called Lee Johnson Kia in Kirkland. Someone in the service department answered the phone. I scheduled an appointment for service. This took less than 10 minutes. Car Pros Kia of Renton, you guys suck. More

Friendly, professional, attentive, honest. I am 70years old, this os my fifth car purchase and this is the best car purchase experience I have ever had. Three people deserve special mention - I am 70years old, this os my fifth car purchase and this is the best car purchase experience I have ever had. Three people deserve special mention - 1)John, who greeted us warmly and courteously, assessed our needs, immediately knew the only used car on the lot that met the majority of our criteria and then because he was otherwise engaged elsewhere guided us to our sales person 2)Dania R. - Dania was new to the dealership but not to car sales. She was courteous, asked to hear from us personally what we were looking for so that nothing was lost in translation on the handover from John. Dania took us for a test drive, was knowledgeable about the car itself, the ownership history and open to negotiating the deal. This is the first time EVER that I have not felt manipulated or played in this part of a car purchase. Kudos to Dania for keeping it feeling like a mutual win/win rather than screwing the customer for every penny they could. Shepherding the paperwork went well and smoothly. Dania is a keeper if you vakue customer care and satisfsction. 3) Francis Garcia if patience is a virtue that young man is very virtuous! Despite clearing the purchase ahead of time with our bank when it came to pay the piper our bank screwed up. It took almost an hour and a half to get the bank fiasco sorted. During that time Francis was calm, reassuring, patient and never once showed a hint of irritation or frustration or (as could easily have happened) doubt as to our ability to clear the funds and finish the purchase. We will be talking to our bank immediately but because of these three great people, we will be talking ABOUT our experience at Car Pros Kia Renton for a long time to come. Thank you John, Dania and Francis. More

Prompt attention by John when we arrived. He listened carefully to our requests and had his collegue Dania take it from there directing her to a vehicle that might meet the majority of our ch He listened carefully to our requests and had his collegue Dania take it from there directing her to a vehicle that might meet the majority of our check list. All aspects including price negotiation were extremely satisfactory. Dania's knowledge of the vehicle history for the car we eventally chose was clear and concise. She provided us with all the information we needed to make our deliberation & decision to purchase. Dania was professional yet friendly. Francis who did the paperwork end was clear and courteous and patient as we navigating challenges with our bank. We walked away happy with our purchase and would favorably recommend Rento Kia - CarPros . More

I dont like how i was treated , i called and made appointment i advised the lady of the problems i was having with headlights on sorento 2011 , so i was scheduled for a diagnostic , i told the ge appointment i advised the lady of the problems i was having with headlights on sorento 2011 , so i was scheduled for a diagnostic , i told the gentleman when i arrived what i was there for and advised that it was a consistent issue with right headlight ,but that when i arrived i had no headlights , i dropped car and got a call later and was told that the left side was fine it was the right that was the problem and needed to be replaced , they also let me know other things that they seen that need attention , i was told about a finance option so i said ok lets do some of those things , they kept car over night to complete work it was a total of 1300.00 ... i got the diagnostic, the light fixed on r side and brakes and rotors for the rear and also replace serpentine belt this was 1/13/2022 and on 1/28/22 i was driving and noticed once it was getting dark the left light was out ... i was livid , i called and called left several messages and even emailed the lady that i was working with , no response , so i called and go a lady that set up appointments explained a bit to her and she says she has to send me back to Beth i left another message, i went in and i explained to the gentlemen my issue and asked why wouldn't they just do both , common sense is when you replace 1 light you do the other , he then said but maam why would we charge you $ 285.00 twice when only one needed replacing .... hmmmm , i was like well common sense and sir why would you charge me the labor for both lights and both parts ???? you would charge the labor 1x and 2x for parts and he says no thats not how it goes , so after i have did this finance thing for about $1300 and now i will have to pay the labor and parts for my left light now …. they could at least fix it for just part , this is bull and i cant get no answers , i hope to get some answers , i don't wanna be snotty More

They charged my daughter $300 to inspect her Kia for a steering wheel shake and told her she needed new tires. This service is free at any area tire shops. This is the last time we will deal with this dis steering wheel shake and told her she needed new tires. This service is free at any area tire shops. This is the last time we will deal with this dishonorable dealership. They should have disclosed the charges up front. How do they justify charging such exorbitant prices! Stay away! More

I had the pleasure of buying a car from them. They hid I had the pleasure of buying a car from them. They hid damage under the gas pedal and did not disclose that the tires were very close to the end of I had the pleasure of buying a car from them. They hid damage under the gas pedal and did not disclose that the tires were very close to the end of their life (even though the question was specifically asked). Avoid buying a used car from here. More