CardinaleWay Mazda Mesa

Good Sales Dept. Finance Blew it I waited awhile to write this to give them time to fix issue. Everyone makes mistakes. This issue was brought to their attention on 10/2/2015. It is n I waited awhile to write this to give them time to fix issue. Everyone makes mistakes. This issue was brought to their attention on 10/2/2015. It is now 10/13/2015 and its still not fixed. The finance dept actually paid off the wrong car loan when I traded in a car. Now it is coming up on 2 weeks and it is still not fixed. I was promised it would be fixed on 10/8/2015 before the $400 payment was due on 10/12/2015. Guess what, I had to make a payment on a car I traded almost a month ago to keep credit good. Why was this not fixed? Apparently the contact at Chase went on vacation. Guess I am just out of luck then, huh. Hope he had a good vacation. Update. Just 2 hrs after writing this I checked my account and it has been fixed. To the dealership: When you have issues like this give a daily update to the client daily, good or bad.. It amazing what a 2 min phone call can do. I asked for many a call back just to keep me updated. I got one callback that was requested out of 4 or 5. More

2nd time with same dealership, same salesman! Very professional. Very easy to work with. Would come back again!! Our first vehicle was a mazda 5, but this time we needed something bigger. Very professional. Very easy to work with. Would come back again!! Our first vehicle was a mazda 5, but this time we needed something bigger. More

Purchase of CX-3 Grand Touring - our third Mazda We just purchased our second Mazda from Cardinale Way and we're extremely satisfied with the vehicle and the professional staff at the dealership. Sin We just purchased our second Mazda from Cardinale Way and we're extremely satisfied with the vehicle and the professional staff at the dealership. Since we began dealing with Cardinale Way, we've felt like "family" at the dealership. They truly do care about us and our decisions regarding automobiles. Brian Soncrant represents the dealership and the brand very well. He knows the product and puts our needs and desires ahead of just selling a vehicle. We have a common bond with Brian - he not only is a Navy veteran but also is a Michigan native - just like us. We have spoken many times when we brought our first vehicle in for service and we're pleased we were able to work well with him in the purchase of our new CX-3. More

Thanks Al Lanz and Thomas Michael, for nothing Update: after this writing this review, within minutes Al had written me back. Provided a number I could contact him with and made everything better. Update: after this writing this review, within minutes Al had written me back. Provided a number I could contact him with and made everything better. Thanks Al!!! I have bought two cars from this dealer and have also sent two people in to buy cars. My experience was not bad but I was supposed to be getting two $100 referral check for the two people I sent. Never got my first check but that was a few years ago. But this last person I sent in was almost a year ago and I still have yet to see a check. I call every other week to check up on it and I'm always getting another excuses why I have not received my check. Here is just a few of them: manager had a heart attach, check printing machine is broke, lost in the mail, haven't had time, check writing department is closed for the day, and more. Excuse after excuse. I'm sick of it and will never be back. Stinks for them being that I buy a new car every few years and have been loyal to Mazda for my last three. Looks like I'll be going to Berge Mazda. If your curious who I've been dealing with it is Al Lanz and Thomas Michael but I'd avoid this dealership all together. They are horrible and full of lies. CardinaleWay Mazda, I really hope you get your act together. Your making Mazda look really bad. More

2016 Miata, aka MX-5 Sport Nick Klaes (sales) was very helpful with the decision process between the automatic vs manual Miata. We got to try each version with enough time to b Nick Klaes (sales) was very helpful with the decision process between the automatic vs manual Miata. We got to try each version with enough time to be satisfied that we made the right choice - manual. I'm now the proud owner of an Artic White Miata Sport. Couldn't be happier with the car and the purchase experience, With the introduction to the other Nick in service I know I'll be getting my service done at this dealership. More

Second Mazda purchase I purchased my first Mazda back in January 2015 from this dealership. I loved everything from the experience of the purchase and never had a problem g I purchased my first Mazda back in January 2015 from this dealership. I loved everything from the experience of the purchase and never had a problem going in for service. Unfortunately, I was in a car accident that totaled my car only 9 months after getting the car. I came back to the dealership unsure of how the whole process since my car has not been paid off yet but the staff here answered all of my questions and were very honest about what vehicles I would be able to afford in the price range that I was willing to pay instead of letting me test drive something I couldn't and falling in love with it and being talked into purchasing. Everyone here is so honest and make the whole experience actually enjoyable. I would recommend this dealership to anyone looking for a new car. More

Pleasant, smooth transaction Thanks to Dave and Scott for making the purchase of the 2010 Nissan Altima so pleasant and smooth. An internet search through Car Guru brought us to C Thanks to Dave and Scott for making the purchase of the 2010 Nissan Altima so pleasant and smooth. An internet search through Car Guru brought us to Cardinale Way Mazda in Mesa. You gentlemen answered all of our questions and showed us a number of cars. The actual purchase of the car we selected was simple and straight forward. You have our highest recommendation. L. and J. Muzzy More

purchased a new 2016 MX-5 Club I hate buying cars. I hate that the salespeople often try to talk down to me, generally know less than I do about the product, and are usually somewh I hate buying cars. I hate that the salespeople often try to talk down to me, generally know less than I do about the product, and are usually somewhat deceptive. NONE of that applies to anyone I worked with at Cardinaleway, especially Nick. Nick went out of his way to accommodate my extremely packed schedule and had nearly everything ready to go before we even walked in the door. It was by far the most low-pressure, streamlined, and comfortable buying experience I've had. Most importantly, Nick actually LISTENED, all too rare a quality these days, and gave me the information I needed, when I needed it, every time. I'm admittedly a somewhat difficult customer, but Nick took it all in stride, and I'm already trying to send more people his way because of how he does business. More

55,000 mile service I came to Cardinale Way Mazda for the 55,000 mile service for my wife's Mazda. What can I say, the usual kindness and care from Nick Santarsiero, my I came to Cardinale Way Mazda for the 55,000 mile service for my wife's Mazda. What can I say, the usual kindness and care from Nick Santarsiero, my service adviser. He notice my battery was almost dead and recommended installing a new one. I went for it. Great service, attention to detail and professionalism. Thank you Nick! Thank you Cardinale Way Mazda. Miguel Alonso More

Another enjoyable purchase This was my 4th personal purchase of a vehicle from this dealership. I've been very impressed from the first time I walked into this place. They tru This was my 4th personal purchase of a vehicle from this dealership. I've been very impressed from the first time I walked into this place. They truly want you to be happy with the choices you make and work hard at making sure that happens. Brian Soncrant really knows everything there is to know about all the models on the lot. He walked me through all the controls and even synced my cell phone to the CX-3 I just purchased. Thanks goes out to all the people that made my Sunday purchase so quick and enjoyable. You guys and gals are the best around! More