CardinaleWay Mazda Mesa

Denied obvious mistake, later apologized/admitted truth. IN A NUTSHELL, INCLUDING UPDATE: A Nissan car was listed and priced as a higher end model. It was not. It very very obviously a lower end model. When IN A NUTSHELL, INCLUDING UPDATE: A Nissan car was listed and priced as a higher end model. It was not. It very very obviously a lower end model. When I brought this to the attention of the salesman and the manager (with evidence!), I was not taken seriously. It felt as if they didn't want to hear "bad news," and so they intentionally ignored it, despite the implications of misrepresentation. I complained here on DealerRater. They then took the car to a Nissan dealership in order to verify and "prove me wrong." They then called, apologized, informed me that the VIN number pulled up the higher end version when typed into the database which is what they based their decision off of (instead of the actual car and evidence), and then admitted I was right. They lowered the price and re-listed the car correctly. They did apologize, and I totally see how this was an honest mistake, however I am still a little miffed that I was not taken seriously the first time. It wasn't until I complained publicly (here) that they gave my concerns and obvious evidence any attention. Original (full) story: My husband and I found a great car that we really liked and wanted to buy. It was late at night and we had to get home to relieve the babysitter, so we promised to be by the next morning. That night I did a little bit of double checking research (edmunds, kbb, etc.) and discovered their price was high, despite their verbal guarantee that they had the lowest or second lowest price on any car in the state. This made me curious, so I did a little more research and discovered that the Pathfinder for sale was labeled/priced as a "2010 Nissan Pathfinder LE," which is the higher end version of a Pathfinder (lots of bells & whistles). The car was obviously a 2010 Pathfinder S, the lower end Pathfinder. Photos, internet research, and official "features" listings absolutely proved it. I mean, this car had no 2010 LE bells & whistles, it was the "S" (lower end) version by every account I could research. I really liked the salesman, Matt, that we dealt with, and so I assumed that it could have been an honest mistake. I called Matt and explained my hesitation, and told him the evidence and where he could see/read the evidence for himself. He said he'd talk to the manager and get back to me. Turns out the manager not only refused to admit a mistake, but didn't change anything to reflect the truth. Despite blatant evidence that the car was not as represented, they denied and refused. I still wanted to buy it! I just wanted a price fair to what the car actually was! Admit your mistake, even an honest mistake. Or even just apologize and re-label/price the car for what it really is. Truly, I am more upset about not being taken seriously, than the actual (likely no-fault) misrepresentation. It felt like they didn't want to hear "bad news" truth, so ignoring it was their go-to option. Honestly, I still want the car, I just wish it was a company willing to admit an error that was selling it. **[UPDATE]: The manager (Al Lanz )has since called to apologize. He explained when they entered the VIN number into the system, that they took the car to a Nissan dealership to verify what the car actually was. He admitted that I was correct and apologized. They lowered the price to a fair price for the Pathfinder S. I will admit I was miffed that my initial concerns and evidence were brushed away and weren't taken seriously until I wrote a review. But I am grateful that they apologized and corrected the situation. More

New CX 5 purchase We worked with Brian Soncrant and it was a pleasure doing our deal with him.. He was professional and courteous and did not rush us through the proce We worked with Brian Soncrant and it was a pleasure doing our deal with him.. He was professional and courteous and did not rush us through the process. He quickly addressed all of our questions and was very knowledgable about the car. On the finance side we worked with Chris Mankin and he was also a pleasure to deal with. I would highly recommend this dealership and their staff....John Mansfield More

Very good experience!!! I worked with Brian Socrant and had a great experience!He knew a lot about the Mazda 3 and was very helpful throughout our buying process.We also work I worked with Brian Socrant and had a great experience!He knew a lot about the Mazda 3 and was very helpful throughout our buying process.We also worked with Wayne DeLeo who was very helpful as well.These were not your average salesman and managers as they truly did care about our needs and what we expected with the vehicle and price.With cardinaleway Mazda being our third dealer who we dealt with, it was refreshing to be taken care of in the manner we were.We will definitely do business with Brian and cardinaleway Mazda again!! More

Best experience, excellent customer service! I worked with Brian Soncrant and l am so thankful I did because he made my overall experience, with buying a car, fantastic and easy! He's very knowle I worked with Brian Soncrant and l am so thankful I did because he made my overall experience, with buying a car, fantastic and easy! He's very knowledgeable and patient and I can't begin to describe my gratitude to him for my new vehicle and all the help he gave me! All around best experience and l will definitely be coming back to purchase another vehicle in the future! Thanks for everything, everyone. More

Beyond Blessed! We never thought we would be able to buy a brand new car but everyone at Cardinale Way Mazda made it happen. They made the process so easy and we felt We never thought we would be able to buy a brand new car but everyone at Cardinale Way Mazda made it happen. They made the process so easy and we felt comfortable in our decision. God was with us every step of the way. Thank you so much to everyone who helped us. May God keep blessing your company! More

Extraordinarily terrific. I purchased a 2008 Jeep Grand Cherokee. The sales team of Joshua B. and Jack S. was the most enjoyable car deal my wife and I have ever had. No pressu I purchased a 2008 Jeep Grand Cherokee. The sales team of Joshua B. and Jack S. was the most enjoyable car deal my wife and I have ever had. No pressure, no hype, just straightforward and honest. Pre-owned Sales Manager Donnie, was very willing to work with us and get us a terrific deal. When we need another vehicle we will be sure to check Cardinale Way first.- Dan T. from the Verde Valley. More

Just Awesome.. The service was awesome great working with people that are up front to the point, and tell you everything you need to know not what you want to hear. The service was awesome great working with people that are up front to the point, and tell you everything you need to know not what you want to hear. Was afraid but no more fear.. Wonderful people there. GREAT JOB!!!!!!!!!!!! More

I was treated the worst when purchasing my THIRD car I bought my first vehicle(Mazda3) from Cardinale Way Mazda which was overall a good experience. I also traded that Mazda 3 in for a brand new Mazda 3 I bought my first vehicle(Mazda3) from Cardinale Way Mazda which was overall a good experience. I also traded that Mazda 3 in for a brand new Mazda 3 Skyactive 2014. I was in an accident and totaled my Mazda 3 Skyactive 2014. I went to Cardinale Way hoping to be treated like I was shopping for my third vehicle with them. I ended up being treated like I have never been treated before, TERRIBLE!!! I wanted a 2012 Mazda 3 they had on the lot at the time. They would not negotiate a price with me. They resorted to trying and selling me a 2009 Mazda after I repeated to them multiple times that I didn't want it. Not only that, it didn't have a sticker price on it so they gave me a price way higher than what they should have been asking. Long story short I felt like I was being treated like an idiot and that they were trying to take advantage of me after I had already purchased 2 vehicles from them. I went to another Dealership and found the exact Mazda 3 I wanted (a 2011 2.5) for 7,000 less that what they were offering the 2009 Mazda 3 for. I do not recommend Cardinale Way Mazda. I was never reached out to. They never tried to make their mistake right. More

excellent It was awesome!! I feel confident in my choice and in placing my trust in Cardinale Way Mazda!!! This is my second car purchased here and I feel like It was awesome!! I feel confident in my choice and in placing my trust in Cardinale Way Mazda!!! This is my second car purchased here and I feel like they consider my family when making any decision about a car!! More

Great Experience Fast, Efficient, Excellent Customer Service, Knowledgeable, Willing to negotiate, Great Inventory and Competitive Prices. Nothing more needs to be sai Fast, Efficient, Excellent Customer Service, Knowledgeable, Willing to negotiate, Great Inventory and Competitive Prices. Nothing more needs to be said, need to hit 25 words. More