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Carl Black Chevrolet Buick GMC

Orlando, FL

4.6
1,565 Reviews
Owning a new or a used vehicle is an investment. In order to protect your investment, you need to keep your car, truck or SUV in proper working order with regular vehicle maintenance. The Carl Black Chevrolet Buick GMC Orlando service center provides quality service from highly trained technicians for drivers in Orlando, Kissimmee, and the surrounding areas. We use genuine GM parts and a variety of service specials to help you save money. You can easily schedule a service appointment or order parts online.
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11500 East Colonial Drive

Orlando, FL

32817

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Showing 1,565 reviews

June 08, 2018

New vehicle purchase Great salesperson, Josh Castaldo went well above my expectations. Super job. Happy to recommend him to my friends and colleagues. Everything went v More

by JERRYSPEER7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Castaldo
Jun 26, 2018 -

Carl Black Chevrolet Buick GMC responded

Jerry, we are pleased to hear that Josh went above your expectations and that your time spent at the dealership was a positive one. We hope to see you again soon.

June 08, 2018

Great experience with new car purchase Leo Willis assisted us greatly in finding the new vehicle and the entire management team made sure we received the right price for us not to shop else More

by College student
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Razvan Matei
Jun 26, 2018 -

Carl Black Chevrolet Buick GMC responded

Thank you for taking the time to leave a great review and a five-star rating! We are thrilled to hear that your time spent with Leo and the rest of the team was a positive one. Thank you for choosing Carl Black, we hope to see you again soon!

June 08, 2018

Chevy Colorado Matt did a wonderful job helping me with my new truck. Although I didn't get the truck on the first visit, he called me back. I came back in and bough More

by QUEENIE1267
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Levitt, Kamau Wilson
Jun 26, 2018 -

Carl Black Chevrolet Buick GMC responded

We are thrilled to hear that Matt did a wonderful job. We appreciate you for taking the time to leave such a great review and a high rating. We hope to see you again soon!

June 08, 2018

Great service! Matt Miller was very patient with me throughout the whole process. He found the exact car I wanted for a good price. Would recommend buying from Carl More

by MCOATES.16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kamau Wilson
Jun 26, 2018 -

Carl Black Chevrolet Buick GMC responded

Thank you for taking the time to leave a great review on Matt and giving us a five-star rating! We thank you for the recommendation and hope to see you soon!

May 10, 2018

Excellent! Every time I come to Carl Black - which have not been too many - I receive excellent service. Yesterday, though, Sean Womer - Service Consultant - we More

by Efreebie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Womer
Jun 26, 2018 -

Carl Black Chevrolet Buick GMC responded

We are thrilled to hear that you had an excellent experience at the dealership with Sean. Thank you for taking the time to leave a great review and a high rating. It is greatly appreciated. If you ever need anything, please let us know. Thank you for choosing Carl Black!

May 10, 2018

Service dept Kyle and his team are awesome! They treat you like family. Service dept gets you in and gets you out in a timely manner. Go check them out More

by Jdog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle was aweaome. And his team.
Jun 26, 2018 -

Carl Black Chevrolet Buick GMC responded

Thank you for taking the time to leave a great review of your time spent at the dealership. We truly appreciate it. We hope to see you again soon! Thank you for choosing Carl Black.

May 10, 2018

Def worth my drive Great experience at Carl Black. My sales rep was Leo Willis. Cool guy, very up front and very patience with showing me multiple 2018 silverado’s Whi More

by Troydavidhamric
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo Willis
Jun 26, 2018 -

Carl Black Chevrolet Buick GMC responded

Troy, thank you for being a valued Carl Black customer, and for taking the time to share your feedback with us. We're pleased to hear that Leo provided you with amazing service and went above and beyond to ensure you found exactly what you were looking for. We look forward to working with you again in the future.

May 06, 2018

xxxx poor customer service This dealerships sales crew has poor customer service and likes to laugh at customers who cant qualify for a 40 grand silverado we were made to feel l More

by Thomas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Salesman
Jun 08, 2018 -

Carl Black Chevrolet Buick GMC responded

We apologize for your negative experience. At Carl Black Orlando we are committed to fair, honest pricing. It’s unfortunate that there was miscommunication and you were unhappy after pricing was discussed. We value our customers and truly appreciate the time to share your opinions. Please contact us at your earliest convenience so we may fully understand your grievances and work to change your opinion of our dealership. Again, thank you for taking the time to write this review. We look forward to hearing from you. Respectfully, Travis Hanes Business Director (321) 593-2151

Jun 26, 2018 -

Carl Black Chevrolet Buick GMC responded

Hi, Thomas. We are worried about your rating. We would like to hear more about this situation. We value your feedback. Please contact GM - Omar Rodriguez - 407-426-3000 - orod@carlblack.com. Thank you for your review.

April 30, 2018

Purchase new vehicle My salesperson is Leo Willis and I have to tell you he was superb,very knowledgeable and courteous.My very first salesman was terrible had no patience More

by ladylips001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo Willis
April 30, 2018

Best Dealership - Awesome Staff! Excellent service! I just purchased a new vehicle over the weekend and am still in awe over the wonderful service I received. My sales person, Leona More

by Kathleen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leonard Willis
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