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Carl Black Chevrolet Buick GMC - Service Center
Kennesaw, GA
47 Reviews
47 Reviews of Carl Black Chevrolet Buick GMC - Service Center
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July 30, 2020
My Mom owns a 2011 Buick LaCrosse. Last week, it simply quit running in the middle of the road while driving. Her caretaker called me in a panic, so I calmed her & got her off the road. I went to them & go quit running in the middle of the road while driving. Her caretaker called me in a panic, so I calmed her & got her off the road. I went to them & got an Uber for them to get home, then called AAA to drop her car off at Carl Black Buick in Kennesaw, where it was purchased. I gave the dealership a courtesy call & ask them to contact me after they’ve taken a look at it. It wasn’t even noon yet. This past Monday I still had not heard a word. When I called, The service rep told me they did not have the car. After a conversation with him about it, he told me he would look around to see if he could find it & get back with me. I didn’t heanythback, so I called again Tuesday to request of a call from the service manager, with the same results. Today I drove there to see why they couldn’t find her car. He kept telling me it wasn’t there, so I showed him the photographs taken by the wrecker driver when they dropped it off. I calmly told him since they didn’t seem to have the car, I was going to call the police to file a claim of a stolen car. He suddenly became interested & offered to walk me through the back lot to see if it was there. It was. Then no one knew where the key was. Those nitwits had that car for 10 days & didn’t know where it was or if they even had it. When I told him it was there, no one cared enough to walk the parking lot to see if it was there or not. He kept trying to get me to speak with the service manager, who knew I was there & had been over an hour, knew what my issue was, yet busied himself talking to a woman who was dropping her car off for an oil change. I called a wrecker & had the car moved to a different dealership. Don’t trust Carl Black. More
by Irritated
Employees Worked With
Caleb
Helpful June 24, 2020
Came in for service on my 2016 terrian and end up trading it in on a 2019 arcadia denali which I am excited to drive my salesman was very kind and tried to get me in what I wanted and could afford. Stephen D it in on a 2019 arcadia denali which I am excited to drive my salesman was very kind and tried to get me in what I wanted and could afford. Stephen Decastro was great will work with him on all my car needs from now on. More
by CMSCHEAFER
Verified CustomerJune 24, 2020
Awesome service and friendly staff. Did service as ask. Had it ready in a timely manner. Made sure it done to my satisfaction. Great job Had it ready in a timely manner. Made sure it done to my satisfaction. Great job More
by RICKSHOG908
June 08, 2020
The service department is always great and Laurie is a excellent service adviser who went above and beyond to make sure I was happy with the replacement of door panel excellent service adviser who went above and beyond to make sure I was happy with the replacement of door panel More
by MEDIC68W
Employees Worked With
Alex Mizell, Richard Priester
May 13, 2020
Sean in service department was awesome happy that Sapphire was there helping all the way with finding the truck we were looking for happy we stopped in Sapphire was there helping all the way with finding the truck we were looking for happy we stopped in More
by JOHN.TOWNSEND
November 22, 2019
Great team! I have bought my last 8 vehicles from Carl Black and can say that this is the best sales team (led by Louis Spaeth) that I have ever dealt with when p I have bought my last 8 vehicles from Carl Black and can say that this is the best sales team (led by Louis Spaeth) that I have ever dealt with when purchasing a vehicle. They are attentive and listen to the customer. The purchase process is clean and simple and they follow up very well after the purchase and even after a service visit. Great dealership and great team! More
by GMC #one
September 25, 2019
Bad clear coat and paint 2014 Suburban 2014 Suburban taken into shop with blemish in paint on hood in February 2019. Told by employee this was due to heat from engine. This issue has now sp 2014 Suburban taken into shop with blemish in paint on hood in February 2019. Told by employee this was due to heat from engine. This issue has now spread across the entire hood and started on the roof. Upon taking to multiple collision centers I was told this is oxidizing and should be returned to the dealer. After speaking to multiple folks in the shop over an hour and a half, it was summarily dismissed as the can’t do anything as it’s out of warranty. Carl Black will not be selling me another $55k plus truck again and true to GM as well. More
by MaineGunner
Employees Worked With
Terry, Laurie, Jose
August 27, 2019
Warranty repairs I purchased a 2018 Chevy Traverse in July 2017 and after only a few hundred miles there were transmission problems, blue tooth problems and AC issues. I purchased a 2018 Chevy Traverse in July 2017 and after only a few hundred miles there were transmission problems, blue tooth problems and AC issues. I returned to the dealership where I purchased it, the first time they had it for a couple of days, said they couldn't duplicate the problems. The issues continued, I returned to the dealership yet again and this time they had it for three weeks [I did not have a loaner car], they replaced the radio as the voice module had went out, did 6 software upgrades to the transmission - remember I don't even have 20K miles at this point, and said that on the AC they couldn't duplicate the problem. I again took the vehicle home - as I travel 50 miles a day for work safe reliable transportation is important to me, that's why I bought a new car but the issues continued. I called the dealer again and they said they would call me back with an appointment. One week went by, another week went by, I called them again - the response was "we're backed up" might be 6 months. I gave them two more weeks. Still no appointment so I called another dealership - Carl Black Chevrolet. I confirmed that they could work on the car as it was under warranty but didn't know if they could fix it either. They explained they would rather under promise and over deliver. I made the appointment for 8 AM Thursday morning. I didn't know what to expect, but when I arrived the service center was spotless, I was greeted by Jason Ellis- service writer. He was very patient, asked many detailed questions - fully listened to my responses and entered it all into their system. I was given a new car to drive until they could review the issues I was having. Everything was very professional but not cold or sterile. I truly felt like I mattered. Jason gave me his cell number so we could talk, text, etc. for updates and status [I'm sure this is with every client]. He asked me to check in about 3. I waited until 5 (they are open until 6) and he said they would know more in the morning and to check about 9. I called about 10:30 and he said that Frank was one of their best technicians and was handling my vehicle, but had not found anything - in other words couldn't duplicate the problem. He asked if I would come in and drive it with Frank and see if I could explain what I was feeling in the car. I did this after lunch on Friday. Frank rode with me for about 10 miles and the car would not repeat the issues - I was thrilled. He claims he didn't find any codes or issues, but I know they did something because my car is not hesitating, it is not accelerating when I am at a complete stop. The radio has only had one issue in a week so maybe that is a kink with my phone and the AC - Frank found that there was a piece of plastic that prevented the vents from opening - he removed the plastic and the AC will now freeze you out of the car. I know this is lengthy but I wanted to say that Jason and Frank are owed BIG SHOUT OUTS for their customer service, respecting their clients, not dismissing me as a woman (ladies, you know this happens) and for repairing my car. I still am not a fan of the Traverse and will get something else soon but I'm not worried about having an accident now all because of these two. THANK YOU GUYS!!! More
by Michelle B
Employees Worked With
Jason Ellis, Frank [I don't know his last name] and David
August 07, 2019
Poor customer service @ service department I had a 10:20 service appt. on Aug. 7, 2019 to check a squeak on my car. I was there at 10:05. When I arrived the service advisor (Caleb) said it woul I had a 10:20 service appt. on Aug. 7, 2019 to check a squeak on my car. I was there at 10:05. When I arrived the service advisor (Caleb) said it would be two hours before they could look at my car. When I checked after two hours, he said the technicians were out to lunch and wouldn't be back until 1:00 pm. At 1:15 pm I told him if they hadn't looked at it, I want my car back and I'm leaving. He supposedly checked and said they were looking at it. However, about 15 minutes later he said the bottom line was they didn't find anything and he was having my car brought to me. About 15 minutes later Caleb brought my car to me and I left with the same squeak that I came in with that supposedly they didn't hear or determine the cause. Why do they have appointments if they don't adhere to the scheduled time? Why can't they diagnose a squeak that is obviously coming from the suspension (shocks?)? This was my first and last time at this dealership! I hope it helps someone else to avoid service at this dealership. More
by Frank19
Employees Worked With
Caleb
April 01, 2019
Dealership Fine; Dealer Rater Poor Have given an excellent rating to everyone associated with the dealership only to have the have the entire response disappear twice at the "verificati Have given an excellent rating to everyone associated with the dealership only to have the have the entire response disappear twice at the "verification process!" Can't believe you actually want a password set up for the feedback! Note that Carl Black is excellent; the feedback is from some third party that needs some improvement! More
by T Isbell
Employees Worked With
Matt Gill, Frank Madonna, Randy Erwin
