Carl Burger Dodge Chrysler Jeep RAM World

My wife and I were on vacation in San Diego and my tail light blew out. I went in to service and was met by JR. He told me to go to the parts dept. and get a new bulb. Once I got the bulb I went back to hi light blew out. I went in to service and was met by JR. He told me to go to the parts dept. and get a new bulb. Once I got the bulb I went back to him and he at once got his tool kit out and began fixing my break light. He introduce himself and told me that this would only take a few minutes. He knew what to do and proceded to do it. Once he was finished we found out they gave us the wrong bulb, JR did not complain but took it out and we got the right bulb. Through the whole thing JR was very polite and helpful. When he was done he asked if there was any other things he could help us with. Then he wished us a good day and an enjoyable vacation. JR is the kind of employee that a company needs he not only looks out for his employer but he has excellent customer service. He knew upfront that we were from Arizona, so the chances of us buyng a new car would be low, but he showed us the same service if we were from San Diego. He was a credit to your company and to the whole Jeep org. Please thank JR for my wife and I we realy enjoy our inter action with him...... He also took the time to check it out before we left. More

Twan was extremely helpful. Had great advice and was not a pushy salesman. He actually new about diesels and he has also served our country. He was very honest and upfront. We had some issues with the truck a pushy salesman. He actually new about diesels and he has also served our country. He was very honest and upfront. We had some issues with the truck we bought after a week of owning it and Twan and Chris Levens helped us get everything figured out and taken care of. More

I couldn't be happier with the service I received here at Carl Burger Dodge. Julio Leon, the Fleet and Internet manager, assisted me in purchasing my vehicle. We spoke on the phone and I had all the inform Carl Burger Dodge. Julio Leon, the Fleet and Internet manager, assisted me in purchasing my vehicle. We spoke on the phone and I had all the information I needed before stepping foot outside my door. After a test drive he assisted me with financing and I was in and out very quickly. I got the vehicle with a great warranty at a terrific price. Julio and the entire staff were friendly, professional , and courteous. Overall a great car buying experience. I recommend them to anyone purchasing a new or used vehicle. More

My overall experience at the dealership was great. Juio was there to answer every question I had. I am very satisfy with my new vehicle purchase. was there to answer every question I had. I am very satisfy with my new vehicle purchase. More

Great servic. Gibson was friendly and helped us by answering any and all our questions by email, phone and in person. I would reccomend Carl Burger to my friends and family. answering any and all our questions by email, phone and in person. I would reccomend Carl Burger to my friends and family. More

Four times Ive been here. Two for sales, and two for service. Wholesale parts adviser was very professional but after purchasing a MOPAR part (splash guards) for my vehicle and coming home to realize I service. Wholesale parts adviser was very professional but after purchasing a MOPAR part (splash guards) for my vehicle and coming home to realize I need a special tool to instal the rivets into my fender well I was told to bring my issue up to service. So When I told the service rep I just purchased these splash guards (Cheap small plastic parts for 116$ with a discount) from you guys but it requires a special tool I cant find at any oreilys or autozone he told me its a "Chrysler" only tool. So I say you guys dont carry this tool and he stuttered and then said yea a dodge version! In my mind im thinking, 'OK, are you guys willing to take 10 mins to put this part on for me with a tool not available to the public or with the part (ESPECIALLY after purchasing this part and spending almost $40k on a new car)'? He said its gonna cost you 55$. Are you kidding me? Its a 5-10 min job and alls I needed was this rivet tool. Long story short my experience was that the service dept wouldn't SLIGHTLY go out of there way to help a customer even right after buying a part directly from them. They simply pushed me away to figure it out on my own. More

I was looking for a part for my vehicle that was somewhat unusual and Jeff in parts was very helpful! He broght the part in for my review without making me pay for it first! it turned out to be the correct unusual and Jeff in parts was very helpful! He broght the part in for my review without making me pay for it first! it turned out to be the correct part and everything worked out great!!! More

I would highly reccommend this dealership to anyone wanting to purchase a vehicle. The car buying experience for me has always been extremly intimidating and not a good one. But I learned it doesn't ha wanting to purchase a vehicle. The car buying experience for me has always been extremly intimidating and not a good one. But I learned it doesn't have to be that way...working with Twan and Diego at this dealership made me feel extremly comfortable and valued as a customer. I greatly appreciate all their help in helping me become a car owner again and especially for Diego for helping me with the financing which I was very nervous about having sub-par credit. They are awesome and the reason I would buy from this dealership again!!! More

Jeff was knowledgeable about cars and took the time to be sure my wife and I were comfortable with our purchase. He also made sure to introduce me to finance, parts and service before we left. sure my wife and I were comfortable with our purchase. He also made sure to introduce me to finance, parts and service before we left. More

The personal attention and extra mile that is always demonstrated by Mandi to make my experience as painless as possible. I always receive a call back promptly and am also informed to status as often a demonstrated by Mandi to make my experience as painless as possible. I always receive a call back promptly and am also informed to status as often as necessary when my car is at the dealership. More