Carlisle Cadillac Buick GMC - Service Center

Carlisle Cadillac Buick GMC responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Aiden was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, The Carlisle Cadillac Buick GMC Team

Carlisle Cadillac Buick GMC responded

Allan, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Carlisle Cadillac Buick GMC responded

We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

Carlisle Cadillac Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience.

Carlisle Cadillac Buick GMC responded

Thank you so much for your kind words, Ricky, and for taking the time to leave us this wonderful feedback!

Carlisle Cadillac Buick GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Carlisle Cadillac Buick GMC, we look forward to having you as a valued customer for many years to come!

Carlisle Cadillac Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Carlisle Cadillac Buick GMC!

Carlisle Cadillac Buick GMC responded

Thanks for sharing your thoughts about your experience with Carlisle Cadillac Buick GMC. We appreciate your business and hope to see you again soon!

Carlisle Cadillac Buick GMC responded

Thanks for sharing about your experience with Carlisle Cadillac Buick GMC. We appreciate your business and hope to see you again soon!

Carlisle Cadillac Buick GMC responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're disappointed that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Sincerely, The Carlisle Cadillac Buick GMC Team

cminich32 responded

I am so disappointed in the service from your dealership. I owed a Honda prior to getting this car and I have to be honest they had the best service possible even when my car turned 13 years old they still treated me with respect and always took awesome car of my car needs. After I pulled this car off your lot, it was like we are done with one she purchased so all is well. Anytime I ever made an appt. it was never pleasant. Everyone said but they are a Cadillac dealer? I had my 2018 ATS Cadillac in for inspection on Oct. 7th, 2023, I told the girl at the time the Cue (the radio-main unit that controls the heat, air/ etc only worked half time, she said she would get someone to look at it when it was in, well they couldn't have done anything more than I did and tried to set the temp. control on the right side to find it did not operate, which I already told them that. She told me that they recommended getting a new unit for $995.00 which would have to be ordered and also they could give me a loaner car to use, nothing was put on paper it seems they are always in a big hurry to get your out the door. Anyway I ask her to order the part and when the loaner car was available to call me to bring my car in to get this done, I checked in a couple times with her to see if their was any loaner cars in and she would say not yet or you are next, this is from October, so I thought I will wait until I get the oil change to see if they still have me on that list, well to find out the girl left and no one had any idea I was to get a loaner car, make notes put these in the customer's files. That might help. Anyway when I called to scheduled my oil change I explained my situation again and said I need to have the CUE fixed because now I can not get the air conditioning to work. They said they would set me up and give me more information when I picked up my car, well they told me the same thing as I told them on Oct. 7th 2023 I needed a new Cue- but due to them confirming this with hitting a button on the CUE they wanted $198.00 to tell me this, if I would have not told them that I felt that was wrong they would have charged me that $198.00 with no problem. How honest is that. Very bad business. I hate to have the work done at your dealership but I know if I take it to another Cadillac dealership they will need to do the diagnosis and then I will be charged for that for them to even start this work that should have been already completed. I just want Good Customer Service. I get that things are not like they use to be, but I work for a company that are in Sales/Parts/Shop and if our owners knew we treated a customer like this there would be harsh consequences. I don't expect anything to be done by this and that is fine, I have accepted things as they are and just plan on never getting a referring your dealership to anyone.