Carlson Toyota

I came to this dealership to purchase a RAV4 in 2023. The purchasing experience was good, but the main problems I have now have been with the service department. When I purchased the car, I wanted extra The purchasing experience was good, but the main problems I have now have been with the service department. When I purchased the car, I wanted extra features installed such as remote start and heated seats. Those were installed. A few weeks ago, I had my car serviced due to a faculty jump start (which, I fully concede was my fault). However, my service was delayed by some significant mistakes (assuming a part needed to be replaced except it was just a fuse being in the wrong spot). Which, I appreciate their honesty in refunding the original part since that was not the issue. However, when I got my car back, the remote start no longer works and the heated seats were unplugged because they were "installed improperly" (so, the seats THEY put in were put in wrong). Now, I have contacted the dealership several times over the last three weeks to get my car in for an appointment to get the heated seats and remote start fixed and they have not gotten back to me. Very frustrated with the communications from the service department. More

The Toyota certification they do is a joke. They hide issues with cars and won't stand behind it when they get caught lying. I would suggest driving past this dealership. They hide issues with cars and won't stand behind it when they get caught lying. I would suggest driving past this dealership. More

Had great experience buying by daughter her first car. Sales people were great and worked with me to ship car to Duluth. Sales people were great and worked with me to ship car to Duluth. More

I had an appointment at 9 am yesterday, September 10 to do the paperwork for a 2022 Toyota Highlander. At 9:40, I asked my sales person (Mary Thao) to please check out what is going on. The finance person do the paperwork for a 2022 Toyota Highlander. At 9:40, I asked my sales person (Mary Thao) to please check out what is going on. The finance person I confirmed an appointment with was off and another guy comes out and has an attitude of arrogance because I asked legitimate questions expecting an answer for. Then he left and two sales managers come out. I asked questions and Johanna told me that the document fee of $350 and it was lawful to charge it. I read the section on the purchase order commenting on the truth about the document fee. It said it is not a law that the dealership charge the fee and can be uses as a profit for the dealership. There were another two fees that were unexplained. At this point I said I have to go home and come back with an appointment on Thursday at noon because today Mary is off. After I got home, the sales manager called and said they want to give my deposit back and do not want to do business with me. I do not recommend this dealership. They are scammers. and take the car away from you if you ask questions. I have never had an unfortunate experience like this buying a car anywhere. Don't go there unless you are willing to get charged for things unheard of. More

I have found Carlson Toyota to easily be the most transparent dealership in the state! transparent dealership in the state! More

Great experience! Jacob Sellman and Mike O'Gorman were great. Highly recommended! Would definitely go back to Carlson for our next car. Jacob Sellman and Mike O'Gorman were great. Highly recommended! Would definitely go back to Carlson for our next car. More

Had a great experience, Jacob Sellman and Mike O'Gorman were amazing! They both were very knowledgeable and professional. were amazing! They both were very knowledgeable and professional. More

SARA was Awesome! she is a 5 star rating and higher if possible. Lina was Awsome and Mr Ott in finance was great to work with. she is a 5 star rating and higher if possible. Lina was Awsome and Mr Ott in finance was great to work with. More

I have been coming to Carlson Toyota for the past 10 years. There is no other dealership I would go to. The people here treat you like family. years. There is no other dealership I would go to. The people here treat you like family. More

Annika is the best sales person I have ever worked with. All you potential Toyota buyers, please reach out to Annika, she will not disappoint. She is knowledgeable and very customer focused. 10 out 10! All you potential Toyota buyers, please reach out to Annika, she will not disappoint. She is knowledgeable and very customer focused. 10 out 10! More