Carlton Motorcars

Best car buying experience I've ever had! I can't say enough good things about this dealership and the fine folks there. I was in search of a reliable pre-owned vehicle and was on a very limi I can't say enough good things about this dealership and the fine folks there. I was in search of a reliable pre-owned vehicle and was on a very limited budget. When I found the perfect car here I was slightly apprehensive about going to a Mercedes Benz dealership, thinking they would be difficult to work with. To my surprise, it was just the opposite! The car was priced right and they were so easy to work with. I had my two little granddaughters with me and they were so nice to them and gave them snacks and drinks. I was not buying a Mercedes but it didn't matter, they treated me like I was! I would highly recommend this dealership to anyone looking for a vehicle. It was truly the best experience I've ever had with a car purchase. More

Awesome all around! From the time we arrived at the dealership to the time we drove out in our new Mercedes, John Armstrong was awesome! John was a true gentleman. He was From the time we arrived at the dealership to the time we drove out in our new Mercedes, John Armstrong was awesome! John was a true gentleman. He was patient, professional and even came in on his day off to accommodate us. We were treated like royalty. Mr. Carlton was there at his desk in the showroom and we didn't even know it until he came up to our children with gifts. We were really impressed that the owner himself was so accessible to customer's. We had been shopping for a new vehicle for months and did not have the same experience any where else. We love our new car and would not hesitate to recommend Carlton Motorcars and John Armstrong. It was truly a wonderful experience. More

Customer Service Had one of the best service from a car dealer from the owner, the sales manager and the sales associate. The sales associate in particular did a great Had one of the best service from a car dealer from the owner, the sales manager and the sales associate. The sales associate in particular did a great job in giving the details of the cars and follow up. More

The most enjoyable car buying experience Carlton Motors and Sean Deibert in particular made my purchase of a 2014 Mercedes this a most enjoyable experience. Sean found the exact model with a Carlton Motors and Sean Deibert in particular made my purchase of a 2014 Mercedes this a most enjoyable experience. Sean found the exact model with all the "bells and whistles" I wanted in the right color. I truly felt that he was looking out for my interests. Everyone we met at Carlton made it feel more like a social meeting than a shopping experience. I will highly recommend Sean and the team at Carlton. Joe & Hiroko More

The dealership works as well as the car. I've found myself becoming increasingly disappointed with automobiles. I love to drive and I like things to work as advertised. Unfortunately most of I've found myself becoming increasingly disappointed with automobiles. I love to drive and I like things to work as advertised. Unfortunately most of the cars and trucks that I've experienced in the last few years fail to deliver. I've found Mercedes and BMW to be exceptions. My last new car was a BMW and I was satisfied with the product and performance. I even thought I was receiving good service from the dealership until I purchased my Mercedes from Carlton. A couple miles away from the BMW store but light years ahead in customer service.Alex Park and John Armstrong performed flawlessly. The process was simple, fast and honest. I noticed that the owner sits at a desk in the showroom, right in the middle of the sales activity and accessible to anyone and everyone at anytime. I'm completely satisfied with the car and the dealership and it will be hard to find a reason to ever go anywhere else. More

Lease and Later Purchase Action In October 2012, I had an outstanding opportunity to upgrade my 2010 lease because my Sales Representative kept me informed about Mercedes opportunit In October 2012, I had an outstanding opportunity to upgrade my 2010 lease because my Sales Representative kept me informed about Mercedes opportunities. As this leased expired, again he exceeded my expectations by putting together a plan where I could purchase the lease car that I enjoyed and desired to keep. My Sales Representative called me to come in and we were able to work out all the details and complete the purchase transaction within an hour. Also, my Sales Representative assisted me in changing a tire that went flat when I hit something on the way to the dealership. Sean Deibert is truly an exceptionally outstanding Sales Representative and I look forward to doing business with him when I look to lease or purchase another Mercedes vehicle. More

GREAT EXPERIENCE I live in Asheville, NC and drove to Greenville, SC because I saw the exact car I wanted on Carlton Motorcars website. As my husband and I pulled into I live in Asheville, NC and drove to Greenville, SC because I saw the exact car I wanted on Carlton Motorcars website. As my husband and I pulled into the parking area we were greeting by Sean Deibert. He totally listened to what I wanted and I was able very quickly to test drive it. I also drove another car but bought the one I had seen on the website. Sean made the whole experience easy and efficient . When I went back the next day to pick up my car Sean had all the paperwork ready and we quickly closed this transaction. I would certainly recommend Sean Deibert and Carlton Motorcars. More

Very Poor Customer Service Dear Mr. Carlton, I am from Charleston, SC and submitted an inquiry through the Carlton Motorcars web site making an offer on this vehicle two week Dear Mr. Carlton, I am from Charleston, SC and submitted an inquiry through the Carlton Motorcars web site making an offer on this vehicle two weeks ago. I didn't receive a response. I drove up to Greenville (3 hours away) last weekend to see the vehicle in person and make an offer. Rodney, the used car manager, didn't even acknowledge me in the room as a buyer. Not only did he seem preoccupied and uninterested, but his behavior and attitude were rude! Needless to say, I left without the vehicle. This was a very frustrating experience, as I have everything in order and I am ready to purchase! It seems that the vehicle has now sold. If that is not the case, please contact me ASAP. Sincerely, Jenna Daniel More

Best Car Buying Experience I Have Ever Had We have been looking for a car for my son for a few weeks and Tyler was relentless on finding the best car. He answered all our questions and gave der We have been looking for a car for my son for a few weeks and Tyler was relentless on finding the best car. He answered all our questions and gave dertailed reasons for his answers. It was obvious that he knew a lot about cars, enjoyed his job, and that Mercedes Benz was the best choice. He found us a great car that had detailed service records showing that it was well maintained by his dealership. The price was thousands below comparable cars that I found within a 500 mile radius of our home south of Atlanta. We got a great trade for my sons old car. Tyler did not pressure us at all into buying the car. He just gave us the facts. He and the staff at Carlton stayed open late since we were late arriving from our commute from middle Georgia and had the paperwork done in no time. I have bought several cars in the past and the paperwork seemed to take half a day, Tyler had everything done in minutes. This was the best car buying experience I have ever had. It was well worth the 200 mile commute. More

Pablo was great! Pablo was a great sales representative to work with! He was very calm and patient with us as we went over all options in regards to purchasing the ve Pablo was a great sales representative to work with! He was very calm and patient with us as we went over all options in regards to purchasing the vehicle that we did. He certainly was not the typical 'pushy' sales man! It was a pleasure working with him, the dealership and we LOVE our new vehicle!! More