Carman Chrysler Jeep Dodge - Service Center

The representative Pat was a pleasure to work with. It was the price quoted and kept me informed of changes or concerns. It was a great experience. was the price quoted and kept me informed of changes or concerns. It was a great experience. More

I have been dealing with Carmen Dodge Jeep for the last 5 years and have been very happy with their service except for an on going problem I've had with my air conditioning. Otherwise everything has been gr years and have been very happy with their service except for an on going problem I've had with my air conditioning. Otherwise everything has been great. More

About 6 weeks ago I had a random beep in my Jeep. I stopped in for service at 3:30pm and the service department was closed. I had checked the internet first for the operation hours, but it said nothin stopped in for service at 3:30pm and the service department was closed. I had checked the internet first for the operation hours, but it said nothing about closing early. There wasn't even a sign posted on the doors--they were just locked. So I called the next day to make an appointment and was told I couldn't come after work or on a Saturday because the guy that knew how to use the computer doesn't work then. Really? There's one computer literate person who works there? So I took time off of work and was told they didn't know why my car was beeping. No recommendations, no remedies, they just didn't know why it was beeping. I was telling a friend the following weekend about the random beep and it took him 3 minutes to look at the car (without a computer) and determine a rear blinker light was out. Today I returned for service becuase both my rear tail lights were burned out. Service guy (Mark) asked with what I needed assistance and I said I needed my tail lights replaced. He then asked why? Why?! I stated because they are out. He then asked again--why do you need your tail lights replaced? Because they don't match my outfit. Really? Because they are burned out. He then looked up my vehicle and asked me to take a seat while they determined what was wrong with my vehicle. I told you, the tail lights needed to be replaced. If I was a man, would you have questioned my statement? Not to my surprise, he later returned and explained my tail lights were out and needed to be replaced. Your service people were not able to figure out a tail light was out 6 weeks ago and now you're questioning me? I will not be servicing my vehicle or purchasing a vehicle from any Carman dealership. Ever. More

We bougmate professionalht a 2005 Dodge Dakota in 2010.While the price was fair and the salesman was not as accomadating as I had hoped. We did find an employee in the service department that was exc 2010.While the price was fair and the salesman was not as accomadating as I had hoped. We did find an employee in the service department that was exceptional when our Dakota broke down at Governors Plaza on Rt.40 in Bear. The service rep,Pat Rauso,did everything possible to get our vehicle back to Carman and kept us posted as to what was going on with our truck.He handled the service personally,which impressed me to no end and he was the consumate professional throughout. During the next few times we dealt with Carman,Pat was the one we requested for our vehicle and have recommended Pat to friends. Come the third week of Februrary we will be having other work done,not only to our Dakota but as well as a Scion that we were having serviced by another mechanic. We look forward to dealing with Carman and having Pat Rauso handling the service to both vehicles. Thank you for allowing space for this as Pat and crew certainly deserve this. Thanks Again,Dakota Owner, Timothy S. Patterson, Middletown, DE. 19709 More

When I called Carman to ask about getting service on my 2002 Dodge Ram truck, Pat answered the phone and was very polite when answering my questions. He also explained how the first come first seve policy 2002 Dodge Ram truck, Pat answered the phone and was very polite when answering my questions. He also explained how the first come first seve policy works and told me what time I could actually get there to be one of the first customers to get service. Later that week I went to Carman for service and the person who greeted me was Pat. Again Pat was very polite and explained the type of service that would be done, the amount of time the service would take and the cost of service. Pat was dead on with the service provided, time of service and cost of service. It was truly a pleasure working with Pat. More

A big Thank you to Mark and Crew, I was provided with excellent service at your dealership, and I truly appreciate it. As a mom on a budget, I can tell you that the prospect of having to spend hundre excellent service at your dealership, and I truly appreciate it. As a mom on a budget, I can tell you that the prospect of having to spend hundreds of dollars, according to estimates I'd received elsewhere, was a dim one. Thankfully, I decided to opt for one more professional opinion before having my car repaired. I am higly pleased with the professional manner in which your mechanics serviced my automobile and the Customer service I received. You have definitely gained a new customer who will refer all of her friends to Carmen Dodge. More

I had my van serviced at your dealership. I was taken care of by your service manager JP. He was a great help. My van is great now. I will come back again for service. Fantastic job guys thanks. care of by your service manager JP. He was a great help. My van is great now. I will come back again for service. Fantastic job guys thanks. More

Quick, friendly,full of knowledge service person. Mr. Webb did a fine job! He said my repair should take about 4 hours and he even offered me a ride home or a rental?? That crazy good service! He did cal Webb did a fine job! He said my repair should take about 4 hours and he even offered me a ride home or a rental?? That crazy good service! He did call in about 3 1/2 hours to tell me my repair has been completed. Be sure I will tell my friends about you service provided! More

My wife informed me her "engine" light was on, and she called the dealer to set up an appointment. We took her Journey in for service today and spoke with Pat Rauso at the Service Desk. Pat promi and she called the dealer to set up an appointment. We took her Journey in for service today and spoke with Pat Rauso at the Service Desk. Pat promised me they would get on it and call me as soon as he knew something. I also asked that they rotate her tires. I was called by Pat approximately 2 hours later informing me the "engine light" problem was fixed (and what the problem was), the tires were rotated and the car was ready for pick-up. We appreciate the responsiveness and how Pat delivered on what he promised. We always have a great experience at Carman, and it is nice to know we can get our vehicles serviced in a timely, courteous and friendly manner. More

Once again, nothing but fantastic service from Mark Webb Once again, nothing but fantastic service from Mark Webb and the staff at Carman Dodge. Mark was able to fit me in on my schedule and have my ser Once again, nothing but fantastic service from Mark Webb and the staff at Carman Dodge. Mark was able to fit me in on my schedule and have my service performed in a very timely matter. Thanks Mark and crew. More