Carman Chrysler Jeep Dodge - Service Center

Oil changes and tires rotations only I had an issue where my doors were just slightly rubbing together at the top when the doors closed. My car is new and covered under warranty. They sen I had an issue where my doors were just slightly rubbing together at the top when the doors closed. My car is new and covered under warranty. They sent me to the bodyshop and they fixed the problem, but it came back. I went to the dealer and they again sent me to the bodyshop. They said my hinge needed replaced. I went back to the dealership and scheduled an appointment to replace the hinge. When I went for the appointment, they said they never ordered the hinge and they were just going to look at it for the warrenty. A couple hours later I get my car back and they said it was fixed. I went to my car and now the front door forcibly hits the rear door. I showed them before I left and they said there is nothing they can do. I will have to leave my car with them for at least three or four days so they can find the problem. Instead of fixing the hinge like the body shop said it needed, Jim Huey "tapped the door in" with a rubber hammer to fix the problem. Yeah, because that's how cavemen fix things. So in addition to missing a day of work today, I have to rent a car for a week to hopefully get my car fixed. Why send me to the bodyshop if you are just going to disregard what they say and screw things up on your own? Don't go here for anything other than an oil change and tire rotation. They usually don't screw them up very often. But don't go here for anything more complicated. After paying this on Google, Jim Huey's boss called me and banned me from this service center. I had bought 3 cars personally within 5 years and my family bought more than 15 in the last 10 years, all of my service was through them, but instead of trying to make things right, they banned me. Chrysler stepped in. They sent me to BCP Chrysler, paid for everything. Quick, easy, resolved More

Emergency Road Trip Repair I was lucky enough to stop at this dealership when my vehicle needed emergency repairs while on a road trip. The service center covered the repair und I was lucky enough to stop at this dealership when my vehicle needed emergency repairs while on a road trip. The service center covered the repair under warranty and had me back on the road inside three business days. The customer service was amazing. I wish my local Dodge dealership and service center was this great. More

When in time of need there not there for you. I give this low rating because yesterday 12/6/18 I called the service department to have my truck look at because it would not start. They said I cou I give this low rating because yesterday 12/6/18 I called the service department to have my truck look at because it would not start. They said I could drop it off but maybe till the DEC 17 to look at it. Either there service dept. is under maned or they just don't care about taking care of there loyal customer's. Yes I'm pissed. And by the way I bought my truck there. More

Long, Inconvenient, Unreal I took my vehicle in for an oil/filter change and because the Voice Command didn't work (it didn't recognize anything I said: It could not hear me tal I took my vehicle in for an oil/filter change and because the Voice Command didn't work (it didn't recognize anything I said: It could not hear me talking to it) -- The Voice Command didn't work from the date of purchase, but I had to wait until I needed my 1st oil change to address it due to starting a new job. I also had some sort of tag sticking out of my dashboard that was connected to something in/under my dashboard that I asked them to remove. Day 1: They said my vehicle was fixed, I picked it up....on my way home, I tried the Voice Command, it didn't work (not fixed). I immediately called them to let them know and they said to bring back next day. Also, they did temove that tag, but left debris on the dash and dirt marks on the area between the front windshield and passenger front door. Day 2: I brought it back, they said my vehicle was fixed, I picked it up, tried the Voice Command in the parking lot, still didn't work. I went inside, they said they would order me a whole new radio and they would call me when the radio was in. Day 3: Took it back to have new radio installed, they said my vehicle was fixed. I picked it up, tried the Voice Command in the parking lot, IT STILL DIDN'T WORK. So far, I have been called THREE times saying my vehicle was fixed, when it wasn't fixed at all. How does that happen? I had them come out to my vehicle and show me -- how is it working because it's not working for me. They confirmed that it was not working. Apparently they are not even testing the Voice Command before saying it's fixed. So what the xxxx are they doing? - They said to bring it back the next day. Day 4: I received a call stating the repair had not been completed and asked if they could keep the vehicle another day or 2 and offered me a loaner/rental at their expense. Although very frustrated, I didn't want to have to take to another dealership and start this whole thing over. So, I went and picked up the loaner. Day 5: I called them at 3:00pm to check on the status of the repair and was told they didn't even look at the vehicle today. Day 6: I received a call at 4:30 saying it's still not fixed and they wanted to keep it another day. I've about had it at this point. I needed my truck because I was off work the next day. They told me to keep the loaner car over the weekend. I was NOT happy. They called me back at 4:58 as I was leaving work and told me it was fixed. Guess what was wrong with it???? The microphone wires were crossed. Must have happened during assembly. It took them 6 days to figure out it was a microphone problem (even though I told them from the start that it was not hearing me or recognizing anything I said). Don't you think someone would have thought about the problem being the microphone way before having it for 6 full days? -- They replaced my radio for nothing. In addition, they left dirty marks on the ceiling of my vehicle where the microphone is. Thank goodness it was all under warranty, but man-oh-man was this a huge inconvenience. -- Never going back to them for anything. Mark Webb was very polite and nice to me throughout this ordeal, but I do not know what all of his responsibilities are. I would have thought after him personally calling me as many times as he did to tell me my vehicle was fixed, when it wasn't, that he would have personally checked it to see if if was actually fixed before calling me over and over again to say that it was. Mark seemed overwhelmed (although friendly and apologetic to me) and rushed all the time. More

Just do the right thing All I expected was to be treated fairly. I will not be bringing my vehicle back for any reason, even though my car is still not properly fixed. I also All I expected was to be treated fairly. I will not be bringing my vehicle back for any reason, even though my car is still not properly fixed. I also don’t derserve to be labeled a problem customer because my car hasn’t been fixed in two different visits. Pretty upset obviously. More

Service Scam Brought my truck in for codes P1475,P0003,P003A and a few others. P1475 is associated with the Active Air box and or Map sensor. Not so much the Air b Brought my truck in for codes P1475,P0003,P003A and a few others. P1475 is associated with the Active Air box and or Map sensor. Not so much the Air box as it triggers a Message center alert not a CEL. Message center alert will not effect engine performance but the two can be related. Was told tech removed the Air box and inspected to verify inop. When I asked about P003A the turbo actuator they stated P1475 was the cause there is a restriction in the Air box and it needed a new air box. This new Air box for 385 plus 300 in labor may or may not fix the issue. They want to throw unwarranted parts at it at my expense before replacing the main problem. I didn't pay the 120 diagnostic fee due to failure to properly diagnose the issue,they were guessing. Once I got the truck back I found the Air box issue which was literally a 5 min extremely obvious issue. I have pics documenting the issue Ray Charles could have seen. Problem lies in the fact they lied about diagnosing the truck and still try to charge a fee. If they did in fact diagnose the truck one could have very easily found the problem and ruled out the air box as the cause. Like I said very simple I fixed the air box in 5 min cleared the code and the symptoms still persist without the presence of the P1475 code. They tried to rip me off and got caught. I broke the law by not paying for thier guess work but I try not to make it a habit of paying for a businesses incompetence. In the long run they will get paid but also got exposed for the crooks they are. Worth 120 bucks if it saves another person from this scam. Also they told me if I removed bad reviews they would fix my truck properly. More

OK Purchase, Horrible Service I purchased a new 2017 Ram 1500 on 12/31/2017. When I arrived the dealership had no heat. Not a big deal the sales people were staying warm with spa I purchased a new 2017 Ram 1500 on 12/31/2017. When I arrived the dealership had no heat. Not a big deal the sales people were staying warm with space heaters, granted no one ever offered one to me or even a warm cup of coffee/tea during the sales process. I left satisfied thinking I got a good deal and a fair trade in value for my old Ram 2500. I returned on 1/2/2018 to bring in my title and with a few small issues with my new vehicle. I was promptly shown to the service writer, Matt, and made an appointment for later that week 1/5/2018, to have the front park sensor looked at. I was told that the service would take a half to a full day to repair. Over the course of the next day more issues came up including a grinding noise in the front end while reversing over a bump. I returned to the dealership 1/3/2018 annoyed and told them I was dropping the vehicle off and required a loaner until my new vehicle was repaired. Their response was I needed to make an appointment and they don’t do loaners. This is an unacceptable response to a vehicle purchaseed three days earlier with ~150 total miles on it. I asked that a manager take a test drive to show the noises/faults to. Joeseph (the GM) refused and sent a tech instead after placating the situation. The initial response I received was that it may be a software issue until I showed multiple pictures of he display and videos of the noises experienced. The tech, Tim, who was by far the most helpful was able to diagnose the issue as a bad park sensor and a rubbing fender liner. I was told by the service writer that the body shop was going to take care of these issues as well as an improper door alignment and the vehicle should be done by 1/6/2018. I spoke with the service department again on 1/5/2018 and the vehicle hadn’t been taken to the body shop yet. 1/6/2018 still waiting on parts but the vehicle would be done on Monday 1/8/2018. 1/8/2018 the vehicle needs to be completed by the body shop and will be done 1/9/2018 by noon. 1/9/2018 10:30 the dealer needed to install the sensor (this was originally to be done by the body shop). 1/9/2018 the vehicle was finally ready for pick up at 3:30PM. After filling out a new buyer survey I was contacted by the dealer and questioned as to why I gave them low remarks....Really? Missed deadlines, lied to about the status/who is enacting repairs, finger pointing. After multiple missed estimated times of delivery I finally received my new truck back from the dealer service. The issues had been resolved but the truck was covered in greasy hand prints (inside of windows and outside of doors) and salty foot prints (driver and passenger front floor mats). Absolutely no care was taken to clean the vehicle or even preserve the cleanliness of the vehicle. On 3/1/2018 I returned to the service department because the body shop painted park sensor was peeling. Jim Huey, the service manager, blamed the body shop and told me I needed to take it to them. When I explained it’s their body shop therefore their problem to fix he insisted that I take it to the body shop and. It them. I explained I didn’t know where the body shop was, the only directions I got was “It’s across the street”. After a back and forth it was finally explained that it was located behind their Ford dealer. When dealing with Carman’s body shop they were helpful and accommodating. They were in fact the only people during this entire process to empathize or appologize about the hassle of this whole process, the bulk of which was not their fault! Needless to say I will NEVER do business with Carman Dodge again. Their service is horrendous. From their GM down to their service writers it’s a business culture of not our fault. For a customer service oriented business they sure missed the mark by a long shot. More

Horrible service!!!, Rude service advisor 2012 transmission issue, vehicle was in their shop multiple times, under powertrain warranty. for transmission repair, they charged me for a fluid fi 2012 transmission issue, vehicle was in their shop multiple times, under powertrain warranty. for transmission repair, they charged me for a fluid filter change on the transmission and stated that was the problem, clogged filter for transmission. I asked clogged with what? they did not know. After that vehicle broke down again, same issue transmission, they replace more parts, got vehicle back and had the same issue with transmission, brought back to dealership, replace more transmission Parts, got vehicle back, same issue, now they ordered a rebuilt transmission from Chrysler. DUH! should have done that after the 1st time. Went to pick up vehicle after transmission was replaced, found mounting bolts that hold transmission to vehicle out of their mounting holes, told them I would not accept vehicle back until every bolt on transmission was checked, the service advisor seemed bothered that I would not take the vehicle back. Also wiring harnesses were not reattached to there mounting points. Very poor workmanship at this dealership. I am going to write a letter to the CEO of Fiat/Chrysler about them. More

Excellent Service and Follow Up Tony Trotta was the first service person I worked with when I bought my Charger from Carman Dodge in 2006 and has been providing excellent service for Tony Trotta was the first service person I worked with when I bought my Charger from Carman Dodge in 2006 and has been providing excellent service for the 11 years and 182,000 miles since. His straightforward and thorough explanation and resolution of any issues I've encountered is why I still find it difficult to trade my Charger in. I would highly recommend any Dodge owner to have their vehicle serviced here. They've always been knowledgeable, fair and honest while providing excellent service. The entire team should be commended! More