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Casey BMW
Newport News, VA
1,776 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home.
If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on!
• We are a family-run business with family values, and we care deeply about our reputation
• We offer state of the art facilities along the Peninsula, as well as one in Williamsburg
• We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else
• We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly
• Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi!
• Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives!
For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Showing 1,776 reviews
March 10, 2020
We were at Casey BMW on 3/7/2020. We were assisted by a sales rep who goes by the name of “TAP”. He was very helpful and during our experience we learned he was relatively new on the job and we were potent sales rep who goes by the name of “TAP”. He was very helpful and during our experience we learned he was relatively new on the job and we were potentially his first sale. In our time with TAP, we learned he was 18 years old. Honestly, I believe that working at a place such as BMW can prove intimidating for someone of his age, but he was professional, thorough and when he didn’t know something, he found the answer. He was assisted by Kellen Poto and Kellen was just as great to work with. He was professional, he guided TAP through every step, took him under his wing and they both provided and amazing service to us. We did in face make a purchase that day and we’re proud to be his first sale. I have every intention of being a continued customer of Casey BMW and I hope Kellen and TAP will be available in the future to assist us. I will definitely be referring anyone interested to them. Thank you for everything! More
by Joy de Lande
March 07, 2020
Awesome customer service and support. JonHengry greeted us coming out of our car! Smooth transition from saying what I was looking for to putting me in the right fit. In less than a hour I was locked in to us coming out of our car! Smooth transition from saying what I was looking for to putting me in the right fit. In less than a hour I was locked in to the car I wanted and def didn’t just settle for! Happy with my purchase and decision to use Casey Auto More
by J S
March 05, 2020
They were patient and very courteous. Kellen was awesome and worked with my situation. My credit was not the best but they worked it out and I was able to ride in a great BMW which I would be interested in and worked with my situation. My credit was not the best but they worked it out and I was able to ride in a great BMW which I would be interested in in my future. More
by lillie1074
Employees Worked With
March 04, 2020
Kellen was a great help, very knowledgeable and accommodating! I am happy with my purchase and would recommend Casey Auto for anyone searching for a vehicle. accommodating! I am happy with my purchase and would recommend Casey Auto for anyone searching for a vehicle. More
by tmicheux
Employees Worked With
March 02, 2020
Professional and respectful dealer to work with I had a very positive experience working with Joe Hargraves at Casey BMW Newport News. From the minute I met Joe, he showed respect and patience. Joe I had a very positive experience working with Joe Hargraves at Casey BMW Newport News. From the minute I met Joe, he showed respect and patience. Joe was never pushy and took time to show me all the vehicles and model options I was interested in and gave me plenty of opportunities for test drives so that I could feel comfortable and confident about my purchase decision.It was very important to me to feel that I had a partner choosing a car with and not a salesperson who tries to hassle you in a buy. Joe is a trustworthy professional and I would not hesitate to work with him on another great deal in the future. I highly recommend Joe! More
by AnnaD.
March 02, 2020
No hassles, no overselling. Just an easy experience. Both Don and Loyd were knowledgeable, patient and straight forward Was an expedient process once it came tome for the sell. Both Don and Loyd were knowledgeable, patient and straight forward Was an expedient process once it came tome for the sell. More
by Harrismj96
March 01, 2020
In my personal opinion Joe was the best salesman that I have ever dealt with he was very attentive he made sure that we were comfortable... And he also got me into my dream truck... Thanks so much Joe have ever dealt with he was very attentive he made sure that we were comfortable... And he also got me into my dream truck... Thanks so much Joe More
by Bakernyiesha32
Employees Worked With
February 29, 2020
The customer service was awesome. From beginning to end all of my questions were answered. I was never once confused or feeling pressured. Thanks Casey. all of my questions were answered. I was never once confused or feeling pressured. Thanks Casey. More
by Chanel.ortiz03
February 29, 2020
Professional environment with friendly staff and financial access to extensive selection of financing solutions. Great selection of vehicles. Your schedule and comfort level are important to them. financial access to extensive selection of financing solutions. Great selection of vehicles. Your schedule and comfort level are important to them. More
by volotare
Employees Worked With
February 29, 2020
I was very please with the staff and of course my salesman Mr. Johnhenry with his expertise of handling the sale of the car, even the manager was great KUDOS to Casey BMW salesman Mr. Johnhenry with his expertise of handling the sale of the car, even the manager was great KUDOS to Casey BMW More
by Vercall03
