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Casey BMW
Newport News, VA
1,751 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home.
If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on!
• We are a family-run business with family values, and we care deeply about our reputation
• We offer state of the art facilities along the Peninsula, as well as one in Williamsburg
• We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else
• We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly
• Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi!
• Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives!
For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Showing 1,751 reviews
December 18, 2019
Mike B and the techs always fix my vehicle efficiently and effectively every time. He’s been my service advisor for the past 3 years and has always given me the best customer service! and effectively every time. He’s been my service advisor for the past 3 years and has always given me the best customer service! More
by JP
Employees Worked With
Mike Bullus
December 12, 2019
The Only Service You Will Ever Need Once again, Casey BMW raised the bar with their outstanding service! Mike B. and the Casey service team provided excellent, complete, and timely serv Once again, Casey BMW raised the bar with their outstanding service! Mike B. and the Casey service team provided excellent, complete, and timely service on my 5 Series. Every time my BMW needs service, it ALWAYS goes to Casey and every time, I am very pleased with their service. If I could, I would rate them 6 Stars! More
by JerryB
Employees Worked With
Wayne Heath, Mike Bullus, Makenzie Green
December 11, 2019
First Class Salesman Service Mr. Hargraves represented the kind of service I had come to expect from BMW. The care he rendered from the time he became my salesman, throughout the Mr. Hargraves represented the kind of service I had come to expect from BMW. The care he rendered from the time he became my salesman, throughout the purchase process, until out the door was exemplary. I was treated as if my purchase mattered as well as my satisfaction with the purchase. I'm sure Mr. Hargraves gives all his customers the same quality service; however, he made me feel at the time that I was his focus and he was attentive to small details, i.e., ensuring I had enough phone battery to last while I was driving home. He made sure I was comfortable. He was very knowledge about the vehicle and was able to address any questions or concerns I had. I will definitely recommend him as a top-notched BMW salesman. More
by everawlings
November 30, 2019
Jon was extremely helpful in every way possible. He’s extremely knowledgeable about the cars that they carry and he made the overall experience a very easy and comforting one. extremely knowledgeable about the cars that they carry and he made the overall experience a very easy and comforting one. More
by Nizzynick
November 30, 2019
Service was great! I came into Casey BMW looking for a particular video and Don was so kind to assist me with finding it. He was very nice and the staff were really easy I came into Casey BMW looking for a particular video and Don was so kind to assist me with finding it. He was very nice and the staff were really easy going. Overall the service at the end of the day was great. More
by Richard
Employees Worked With
Donald Morrow, Trey Leggett
November 28, 2019
Kellen made the car shopping and buying experience at Casey BMW informative, relaxing and a positive experience. I have already started telling my friends how much I liked the dealership and Kellen. Tha Casey BMW informative, relaxing and a positive experience. I have already started telling my friends how much I liked the dealership and Kellen. Thank you! More
by KarenB
November 26, 2019
Very happy with the service. I hope the service center will keep the same standards once I go in for my first service. I would go back for another purchase. will keep the same standards once I go in for my first service. I would go back for another purchase. More
by The1knight
Employees Worked With
Kellen Poto
November 24, 2019
Dennis Grant is a professional and very knowledgeable. This review is very late - I delayed because there was a problems with my vehicle when it was delivered. However, I realize that Dennis had nothing t This review is very late - I delayed because there was a problems with my vehicle when it was delivered. However, I realize that Dennis had nothing to do with the mechanical problem, and decided that I owe him this review for his excellent help in deciding on and purchasing a new car. Dennis knows all the specifications, options and features of the automobiles he sells. His professional assistance during my test drive and ordering/purchasing the vehicle made all the difference. More
by bmc
Employees Worked With
Dennis Grant, Makenzie Green
November 23, 2019
This dealership continues a disappointing purchase experience that carried over to the service department. The GM Lloyd is probably the culprit for the poor customer service experience I have had at experience that carried over to the service department. The GM Lloyd is probably the culprit for the poor customer service experience I have had at Casey BMW. I received a notification that I had an appointment at 0730 so I was prepared for someone to be by to pick up my M5 but I finally received a call at 1000 asking if I was ready. So my car was finally returned to me at nearly 7pm that day. Ridiculous planning and communication is the common issue I have had with this dealership. Best yet I’m sure the dealership will say it was in some way my fault they can’t schedule or follow through correctly despite my punctually and continued communication on text email and phone More
by Epaloose
Employees Worked With
Dennis Grant, Ryan Thomas
November 10, 2019
I enjoyed my experience at Casey BMW because Jon was a very personable sales person who was not overly aggressive and tried to provide us all the info we requested. I would recommend Jon to my friends whe very personable sales person who was not overly aggressive and tried to provide us all the info we requested. I would recommend Jon to my friends when they are in the market for a new car. More
by Tansild
