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Casey BMW

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.9
1,872 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home. If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on! • We are a family-run business with family values, and we care deeply about our reputation • We offer state of the art facilities along the Peninsula, as well as one in Williamsburg • We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else • We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly • Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi! • Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives! For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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12861 Jefferson Avenue

Newport News, VA

23608

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Showing 1,872 reviews

March 24, 2026

The dealership and Bobby were a pleasure to work with! They went beyond the norm. More

by Sjlous3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kellen Poto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Boyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chaz Hoback
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Hargrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2026 -

Casey BMW responded

Thank you for your kind feedback. We are delighted to hear that both our team and Bobby made your experience such a positive one. Going above and beyond for our clients is always our goal, and it is wonderful to know Bobby helped make your visit enjoyable. We truly appreciate you choosing Casey BMW Shawn Casey General Manager

March 20, 2026

Kellen was great. I wouldn’t work with no other salesman. He took his time and was very knowledgeable about the vehicleWe just bought the car in March and we getting a More

by Mymay2020
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kellen Poto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chaz Hoback
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2026 -

Casey BMW responded

Thank you for sharing your experience. We are delighted to hear that Kellen provided such knowledgeable and attentive service throughout your visit. It is especially rewarding to know that his dedication made such a positive impression that you chose to return so soon for another vehicle. We truly appreciate your trust in both Kellen and Casey BMW, and we look forward to assisting you again in May Shawn Casey General Manager

March 19, 2026

We purchased our 5th BMW from Casey BMW today. Over the past 15 years, my experience has always been exceptional. Today was no different. Shawn Casey, general manger, helped me order my 2026 BMW X More

by Shelley Brackett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hargraves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Casey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trey Leggett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emery Draughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2026 -

Casey BMW responded

Thank you for your continued loyalty and for taking the time to share such a thoughtful review. Purchasing your fifth BMW with us over the past 15 years truly means a great deal to our entire team. We are delighted to hear that Shawn, Joe, Emery, Trey, and AJ all worked together to ensure a smooth and exceptional experience from ordering your new BMW X7 to coordinating your service visit. Providing knowledgeable guidance and a seamless delivery is exactly what we strive for. Congratulations on your new X7, and we sincerely appreciate your trust in Casey BMW. We look forward to assisting you for many more years to come.

March 14, 2026

Kellen provided excellent customer service and kept us in the loop as our BMW was being built. Took really good care of us. More

by Jose Rosario
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey Leggett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kellen Poto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emery Draughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2026 -

Casey BMW responded

Thank you for your kind feedback. We are pleased to hear that Kellen provided excellent communication and kept you well informed throughout the build process of your BMW. Delivering a transparent and seamless experience from order to delivery is very important to our team. We truly appreciate your trust in Casey BMW and are glad Kellen took great care of you. Shawn Casey General Manager

March 13, 2026

We have bought two vehicles here. This last experience was great. They have quite a selection to choose from. More

by Mom life
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Hargrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2026 -

Casey BMW responded

Thank you for taking the time to share your experience. We are pleased to hear that your most recent visit was a great one and that you found a strong selection of vehicles to choose from. It is also truly appreciated that you continue to place your trust in Casey BMW for your vehicle purchases. We value your loyalty and look forward to the opportunity to assist you again in the future. Shawn Casey General Manager

March 08, 2026

Kellen was great in showing me different cars and educating me on the various features and options. Helped me appreciate the difference between BMWs and other brands. More

by Heck63
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kellen Poto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2026 -

Casey BMW responded

Thank you for your thoughtful feedback. We are pleased to hear that Kellen provided a detailed and informative experience while showing you different vehicles and explaining the available features and options. It is especially rewarding to know his guidance helped you better understand the distinctions within the BMW lineup compared to other brands. We sincerely appreciate your visit to Casey BMW and thank you for choosing us. We look forward to assisting you again in the future. Shawn Casey General Manager

February 27, 2026

It was a real pleasure to have a chance to work with Kellen. He was courteous , friendly and tremendous product knowledge. More

by Mchboatermike
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kellen Poto
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chaz Hoback
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2026 -

Casey BMW responded

Thank you for sharing your feedback. We are pleased to hear that Kellen provided a courteous and friendly experience, along with strong product knowledge throughout your visit. We appreciate your kind words and are glad you had a positive experience with Casey BMW. Your support is sincerely valued, and we look forward to assisting you again in the future. Shawn Casey General Manager

February 26, 2026

Demetrius Hall gave me an outstanding car buying experience. He took the time to listen to my needs and secure my perfect vehicle. I look forward to seeing him for every purchase moving forward! More

by noahlasmarias
Recommend Dealer
Yes
Employees Worked With
Demetrius Hall
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Apr 13, 2026 -

Casey BMW responded

Thank you for your kind feedback. We are delighted to hear that Demetrius Hall provided an outstanding car buying experience by taking the time to understand your needs and help you find the right vehicle. Delivering a thoughtful and personalized process is something our team takes great pride in. We sincerely appreciate your trust in Casey BMW and look forward to the opportunity to assist you with all future purchases. Shawn Casey General Manager

February 21, 2026

Super smooth and easy experience with Kellen and others. Love my new X1. Thank you :) More

by a9jewelry
Recommend Dealer
Yes
Employees Worked With
Kellen Poto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2026 -

Casey BMW responded

Thank you for your kind feedback. We are pleased to hear that Kellen and the team provided a smooth and easy experience for you. It is also wonderful to know you are enjoying your new BMW X1. We truly appreciate your business with Casey BMW and look forward to assisting you again in the future. Shawn Casey General Manager

February 20, 2026

Kellen is very personable yet professional. He’s one of those rare car salesmen that is an actual legit car guy. Honest and upfront, just what you’d want to be dealing with. ***** More

by Mak
Recommend Dealer
Yes
Employees Worked With
Kellen Poto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2026 -

Casey BMW responded

Thank you for your thoughtful feedback. We are pleased to hear that Kellen provided a personable yet professional experience and demonstrated strong automotive knowledge throughout your visit. It is especially meaningful to know his honesty and straightforward approach made the process comfortable and trustworthy. We truly appreciate your kind words and your support of Casey BMW. We look forward to the opportunity to assist you again in the future.

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