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Casey BMW
Newport News, VA
1,762 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home.
If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on!
• We are a family-run business with family values, and we care deeply about our reputation
• We offer state of the art facilities along the Peninsula, as well as one in Williamsburg
• We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else
• We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly
• Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi!
• Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives!
For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Showing 1,762 reviews
April 04, 2023
This is our 5th BMW from Casey. We are happy with the service and attention. Everyone is outgoing and helpful. We are happy with the service and attention. Everyone is outgoing and helpful. More
by Ddunlap3048
April 04, 2023
Robin Gilmore and Dennis Grant made the process so easy and their flexibility is off the chart! and their flexibility is off the chart! More
by Mk
April 03, 2023
Robin was absolutely wonderful, she was very patient with me. Definitely recommend her to do business with. me. Definitely recommend her to do business with. More
by Lil Jessie
March 29, 2023
Casey BMW is always a pleasure to visit. My service advisor, Francine is great to work with. I love the waiting room and the free coffee and of course looking at all the new cars. My service advisor, Francine is great to work with. I love the waiting room and the free coffee and of course looking at all the new cars. More
by 60Mike
March 27, 2023
I have been a BMW customer for 20+ years spanning 2 coasts and 4 dealerships. While all my experience has been great, Casey BMW tops them all! Straightforward, honest, respectful, supportive, i coasts and 4 dealerships. While all my experience has been great, Casey BMW tops them all! Straightforward, honest, respectful, supportive, innovative coupled with extra diligence in providing the BEST VALUE to you. I can say it is the G-O-A-T of BMW dealerships within a 100-mile radius of Richmond, VA. From their customer service (Elizabeth) who connected me straight away to someone who has immediate access to resources to answer my inquiry and followed-up to ensure I was taken cared of. To Dennis who listened attentively to my story and gave me succinct information to help me reach to the next phase of my decision-making. To Danisha who was so understanding and patient with me – answered all my questions, provided me photos when requested, ready to adjust and did adjust to my schedule, and generous to offer me snacks and lunch when she discovered I had not eaten. And finally to Michael who was so proud and passionate of their method – the most advance and innovative I’ve seen – and for ensuring that I got the BEST deal there was. It is clear that Casey instills the value of customer service to their employees and has uncovered the meaning of PUTTING CUSTOMERS FIRST. Casey will be my FIRST and ONLY STOP for all my BMW business. Thank you, Casey Team, for an EXTRAORDINARY experience and putting me back in my Beast! More
by lcrva2017
Employees Worked With
Other Employees :
Elizabeth (Customer Service) , Michael Mcleane, Danisha Tisdom
March 26, 2023
Car was available, dealership communicated openly, no surprises in the negotiations. Dealership was clean, staff friendly. surprises in the negotiations. Dealership was clean, staff friendly. More
by craaber
Employees Worked With
March 24, 2023
Our recent experience at Casey was absolutely awesome! Mr. Hargraves and his team are true professionals and provided us with exactly what we were shopping for. We received First Class customer service an Mr. Hargraves and his team are true professionals and provided us with exactly what we were shopping for. We received First Class customer service and highly recommend Casey BMW Newport News, Va. Much thanks, Pam and Larry B. More
by Pamela B.
March 22, 2023
I have known Joe since 2009 when I purchased my first new 3 series BMW. I just purchased a 2023 4 series coupe from him recently. Joe is always professional, knowledgeable, helpful & delivers exceptional s 3 series BMW. I just purchased a 2023 4 series coupe from him recently. Joe is always professional, knowledgeable, helpful & delivers exceptional service. I would highly recommend him to others who express an interest in a BMW. More
by Shelley Lawrence
Employees Worked With
