Matthew Tankersley

Casey BMW responded

It's wonderful to hear that you had such a positive experience with the staff at Casey BMW. Their professionalism and knowledge, coupled with a quick and easy process, clearly made a great impression on you. Your willingness to recommend them to family and friends speaks volumes about the quality of service you received. If there's anything specific you'd like to share about your experience or if you have any further feedback, feel free to let me know!

Casey BMW responded

It’s great to hear that Matt and the team at Casey BMW provided such a stress-free and seamless experience for your automobile purchase. It’s always rewarding to know that a significant purchase can be handled with ease and professionalism. Your positive feedback highlights their dedication to providing an excellent customer experience. If there’s anything more you’d like to share about your experience or any other assistance you need, just let me know!

Casey BMW responded

It sounds like Matthew provided you with a great experience! A chill and thorough process with clear answers to your questions is exactly what we aim for at Casey BMW. If there's anything more you'd like to share or if you have further questions about your experience, feel free to let me know!

Casey BMW responded

I'm sorry to hear about your experience with the Certified Pre-Owned X5 from Casey BMW. It's disappointing to discover dents after the purchase, especially in such a crucial area. It sounds frustrating that communication with Matt regarding the issue has been challenging. Here are some steps you might consider: Document Everything: Continue to document the dents with clear photos and any correspondence with Matt or the dealership. Contact Management: Reach out to the management or customer service department at Casey BMW. Explain your situation calmly and provide all the documentation you have. Request Repair: Politely request that Casey BMW assess and repair the dents as part of their commitment to customer satisfaction with Certified Pre-Owned vehicles. Review Options: If you feel the need for further resolution, you might consider seeking advice from a consumer protection agency or legal counsel. I hope this helps guide your next steps toward resolving the issue with Casey BMW. If you have any more questions or need further assistance, feel free to ask.

Casey BMW responded

Thank you for sharing your positive experience at Casey BMW! It's great to hear that you received great customer service and that Matt's knowledge in vehicle awareness stood out to you. If there's anything else you'd like to share or if you have further feedback, feel free to let me know. We're here to help!

Casey BMW responded

Thank you for sharing your positive experience with Matthew at Casey BMW! It's great to hear that he was knowledgeable about the BMW you were purchasing and helpful throughout the paperwork process. Your recommendation is appreciated, and if there's anything else you'd like to share or if you have further feedback, feel free to let me know. We're here to assist you!

Casey BMW responded

That's great to hear! It sounds like Matt, Emory, and the staff at Casey BMW provided you with excellent service throughout your vehicle introduction and delivery. If there's anything else you'd like to share or if you have further feedback, feel free to let me know. We're here to help!

Casey BMW responded

It sounds like you had a great experience with Sharonda at Casey BMW! Effective communication and guidance through the documentation process are crucial in ensuring a smooth car-buying experience. If there's anything else you'd like to share or if you have further feedback, feel free to let me know. We're here to assist you