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Casey BMW

Newport News, VA

4.8
1,753 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home. If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on! • We are a family-run business with family values, and we care deeply about our reputation • We offer state of the art facilities along the Peninsula, as well as one in Williamsburg • We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else • We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly • Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi! • Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives! For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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12861 Jefferson Avenue

Newport News, VA

23608

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Showing 1,753 reviews

April 12, 2021

Kellen is an awesome customer service rep! Very professional, friendly, and honest. He made my car buying experience a truly remarkable one. I have purchased 5 BMWs in the past and this was by fa More

by ivanedgardo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kellen Poto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 08, 2021

Easy to give Kellen and Casey BMW 5 stars. Excellent communication, excellent customer service, truly enjoyable team atmosphere with Matt and Kellen, even in dealing with my extremely impatient wife. Sh More

by Kevin
Price
Recommend Dealer
Yes
Employees Worked With
Kellen Poto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Spence
April 01, 2021

Came up to me and asked what I wanted and if i couldnt do it, he found a way! Experience was great and i highly recommended to do business with him More

by HoooyahhNavy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Morrow
March 31, 2021

My entire experience as great! Everyone was accommodating and friendly. Joe Hargraves has years of experience and knows how to be helpful without applying any sales pressure. He takes pride i More

by Lynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hargraves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2021

Lloyd was awesome, Lloyd seems to be an all around great guy. Knowledgeable, down to earth, no pressure to purchase a car describes Lloyd. Just can't say enough about this guy! More

by Eclipse69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Morrow
March 29, 2021

Professional, courteous and very customer focused. Casey bmw was going though a major system outage at the time of our deal closing, and rather then use that as an excuse, actually made the deal even more s More

by James siegel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Morrow
March 29, 2021

We drove nine hours to get our new car after an excellent virtual car tour and sales process with Matt. He went above and beyond to make sure everything was ready and our experience could not have been smoot More

by rainesfamilyinc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Tankersley
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2021

Kellen stayed in constant communication throughout the entire process and is extremely knowledgeable and patient. He was a pleasure to work with from start to finish. More

by Jessica.Sciacchitano
Recommend Dealer
Yes
Employees Worked With
Amanda Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kellen Poto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Morrow
March 26, 2021

Amazing and quick service! Answered all of my questions and was patient throughout the entire process. I'd definitely recommend this location for quick and easy service. More

by MegTay18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Tankersley
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2021

When my wife and I arrived at the dealership we were greeted at the door and directed to Kellen who did an outstanding job helping us with the purchase of our vehicle. They made us feel welcome at their More

by cliftonw17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kellen Poto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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