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Casey BMW
Newport News, VA
1,753 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home.
If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on!
• We are a family-run business with family values, and we care deeply about our reputation
• We offer state of the art facilities along the Peninsula, as well as one in Williamsburg
• We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else
• We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly
• Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi!
• Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives!
For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Showing 1,753 reviews
February 19, 2021
Had a decent car buying experience at Casey BMW of Newport News. My Salesman was Mr. Joseph “Joe” Hargraves Jr. He is definitely the guy that you want to see about purchasing a new car. He knows what Newport News. My Salesman was Mr. Joseph “Joe” Hargraves Jr. He is definitely the guy that you want to see about purchasing a new car. He knows what he’s doing. Ask for him. More
by Brandon B.
February 16, 2021
Kellen was so patient and dedicated to providing a quality, unique experience! I’ve never felt so comfortable buying a car from a dealership. I would recommend Kellen and Casey BMW to anyone I know lo quality, unique experience! I’ve never felt so comfortable buying a car from a dealership. I would recommend Kellen and Casey BMW to anyone I know looking for a vehicle because of my experience. More
by loso124
February 15, 2021
Great service! Took the time to understand my requirements and what I wanted. That’s about all I need to add...great service. Thank you. requirements and what I wanted. That’s about all I need to add...great service. Thank you. More
by Michaelle
February 13, 2021
Kellen provided excellent service,. He really took the necessary time with me for such an important purchase!!! Also Dennis in the finance department made sure I got great rates. necessary time with me for such an important purchase!!! Also Dennis in the finance department made sure I got great rates. More
by Ship
February 13, 2021
Had my vehicle for 5.5 months (Aug 27, 2020 thru Feb 10, 2021). Service Engine Soon light on & hood latch issues not present when taken in-refused to fix w/o charging me. Told by AJ that they are not respon 2021). Service Engine Soon light on & hood latch issues not present when taken in-refused to fix w/o charging me. Told by AJ that they are not responsible once I leave the lot even though I informed them the same evening that I picked the car up about the hood issue. Scheduled an appt & arrived to have the hood latch issue addressed. I asked to speak with the Chris Culp, Service Manager & was told that he was in a meeting but they would absorb the cost of labor but not the parts for replacing both hood locks & cable. Go to answer is the age of the car (2000) & the next person that pulled the hood release could have been responsible even though 10 mins after leaving the dealership I noticed the problem & informed them...sent AJ a video & his answer was that they can't be responsible for everything that happens to my vehicle going forward & they only opened the hood a few times over 5.5 months. If the initial work needed only required the hood to be opened a few times over that period of time, that clearly tells me that my vehicle was not worked on consistently to address the initial issues. No concern for the fact that we were down to one vehicle for 5.5 months, customer satisfaction or safety...the hood releases on its own...had to stop twice on the interstate to close it on my way to the appt because the hood was bouncing up and down & not secure. The SES light-told when I picked it up that a new AC compressor was needed, (had my vehicle for 5.5 months & never said anything about it until I picked it up) however, no driveability issues will occur until the summer when I run the AC...in the meantime, you just have to get used to the light being on. After all the work done & length of time, AJ told me that the AC compressor was an issue from the beginning. I'm amazed that the SM never called me during the 5.5 months, however, I received several emails about scheduled service for the vehicle even though it was in their possession the whole time. Finally, my inspection sticker expired & I didn't notice it until after I left the lot...was told that they didn't notice it either because they were so focused on getting my car fixed. If there was a true & concerted focus /effort on fixing my vehicle, it would not have taken 5.5 months and someone paying attention should have given me a courtesy call or should have informed me during one of my many visits during the 5.5 month time period to say that the inspection was due in Jan 2020. More
by vsunupe
Employees Worked With
AJ Phillips
February 13, 2021
Great customer service with a great amount of product knowledge. Mr. Poto made sure ensured we had exceptional knowledge of the vehicle before leaving the dealership. knowledge. Mr. Poto made sure ensured we had exceptional knowledge of the vehicle before leaving the dealership. More
by Trinetta
Employees Worked With
February 06, 2021
Mr. Joseph W. Hargraves, Jr., Client Advisor, Casey BMW If your car purchase experience has been challenging, discouraging, and leaving you empty handed, STOP!!! Look no further. I confidently recom BMW If your car purchase experience has been challenging, discouraging, and leaving you empty handed, STOP!!! Look no further. I confidently recommended that you contact Mr. Joseph W. Hargraves, Jr., Casey BMW. With Mr. Hargraves, there were no false claims or high pressure. He shows respect and professionalism. Very knowledgeable, he assisted me to develop my best approved car purchasing application. All Vehicle Makes/Models, credit and financial backgrounds, bring your individual car purchasing needs to Mr. Hargraves. He will efficiently, tirelessly and transparently work towards assisting you. I am now the proud owner of an exceptional vehicle far exceeding my expectations. I AM OVERJOYED!!! Mr. Joseph W. Hargraves, Jr., Client Advisor, Casey BMW, THANK YOU!!! K. Joan Weaver More
by k.joan.weaver
February 02, 2021
This was my first BMW and my first purchase from a Casey dealership. The entire buying process was surprisingly easy and went relatively quickly. Jon Garcia (sales) and Dennis Grant (finance) were very kno dealership. The entire buying process was surprisingly easy and went relatively quickly. Jon Garcia (sales) and Dennis Grant (finance) were very knowledgeable about my car and financing and both men were a pleasure to work with. More
by Aprilgirl
January 30, 2021
Staff was very friendly, respected all COVID standards. I found that sales service was fast and easy which is incredible. Team is very knowledgeable and help answer every question. found that sales service was fast and easy which is incredible. Team is very knowledgeable and help answer every question. More
by gromero1
Employees Worked With
Donald Morrow
January 28, 2021
I know this is a BMW dealership, but with REYES here, it's the only place I'll ever have my AUDI serviced! He's very thorough and honest. Thanks Francine, Service Advisor, for help with understanding the it's the only place I'll ever have my AUDI serviced! He's very thorough and honest. Thanks Francine, Service Advisor, for help with understanding the bill. Rob, PARTS MANAGER, went out of his way to order the one gasket specifically needed for the job. More
by TEACHERSUZY76
Employees Worked With
FRANCINE STEWART, REYES VILLEZCAS,ROB WALKER, Susan Potter
