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Casey Kia

Newport News, VA

4.7
1,447 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,447 reviews

January 31, 2020

Beyond satisfied with the excellent customer service from Jacob Martinez and team. Thank you so much for helping me with my dream car. HIGHLY RECOMMENDED! More

by Macaylah
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2020 -

Casey Kia responded

Thank you so much Macaylah for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Jacobo Martinez. It is our goal to exceed all of our customer’s expectations with radical hospitality. Please let me know if you need anything! Sincerely, Roberto A. Dial- General Manager

January 30, 2020

When i say Charles went above & beyond for me today he did such a amazing job with helping me today on a great car . The customer service here is the best i have ever seen in a long time & i really apprec More

by Fonya
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2020 -

Casey Kia responded

Thank you so much Fonya for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything! Sincerely, Roberto A. Dial- General Manager

January 28, 2020

I was extremely impressed with my salesmen, Jacob Martinez! He was very much a gentleman! knowledgeable, was able to answer all of my questions. Courteous and polite. He worked hard and made my deal More

by Andrea Limneos
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Butkiewicz, Sam Saleem
Jan 30, 2020 -

Casey Kia responded

WOW!!! Thank you so much Andrea for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your brand new 2020 KIA Forte. Also thank you for the wonderful endorsement of Jacob Martinez. It is our goal to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

January 27, 2020

Aaron was extremely knowledgeable about the selection of vehicles and committed to customer experience. Couldn’t have asked for a better car buying experience and I really feel as though he worked to ensure More

by L. Radford
Recommend Dealer
Yes
Employees Worked With
Aaron McGiffin
Jan 30, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your brand new 2020 KIA Soul. Also thank you for the wonderful endorsement of Aaron McGiffin. We strive to exceed all of our customer's expectations with radical hospitality. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

January 26, 2020

Great Experience, Very Nice Clean Used Vehicle. We had a great experience today purchasing a used vehicle from Kaitlin Fields at Casey Kia. I had requested info on a Saturday after my second car br More

by Scott F.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kaitlin Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2020 -

Casey Kia responded

Thank you so much Scott for the positive review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Kaitlin Fields. It is our goal to exceed the expectations of all of our customers. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

January 25, 2020

Appoint making was easy, great reminders via text and phone. The overall experience was great. I will definitely drop my car off for services again. More

by njylfe
Recommend Dealer
Yes
Employees Worked With
Pamela Denny
Jan 25, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of all of service needs. We strive to exceed all of our customer's expectations with radical hospitality. We look forward to taking care of all of your service needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

January 23, 2020

Lease to Owner Great staff at Casey Kia! Mr. Johnnie Jordan was excellent in making sure that I was informed of the process of going from a leasee to an owner. Gre More

by markcchap
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2020 -

Casey Kia responded

Thank you so much Mark for the five star review! We are extremely grateful for the opportunity to take care of all of your automotive needs. Also thank you for the positive endorsement of Johnnie Jordan and the rest of my staff. We strive to exceed all of our customer's expectations with radical hospitality. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

January 23, 2020

Awesome, Awesome,Awesome. Thanks for everything you and the staff at Casey. That’s why I keep coming back . Please keep up the good work, I’m sure I will be back. More

by alvinjbrown1224
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlin Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron McGiffin, Cassie Schaefer, Jeff Finch, Sam Saleem, Adriana Allen, Jordan Vodehnal
Jan 25, 2020 -

Casey Kia responded

Thank you so much Alvin for the five star review! We are extremely grateful for the opportunity to earn your business again on your brand new 2020 KIA Optima SXL. Thank you for your loyalty and the wonderful endorsement of my staff. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

January 22, 2020

Charles is an outstanding professional to work with. He has a high attention to detail, and showed genuine care and concern for every part of my purchase. More

by genoruiz007
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2020 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business on your brand new 2020 KIA Stinger. Also thank you for the positive endorsement of Charles Archer. We strive to exceed all of our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

January 22, 2020

Hi Kaitlin ! So this is my third car that I am buying from Casey Kia and to say this second car was nothing short of a nightmare is an understatement to be fair there were different employees working the More

by tary177
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlin Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Butkiewicz, Sam Saleem
Jan 25, 2020 -

Casey Kia responded

Thank you so much Taryn for the five star review! We are extremely grateful for the opportunity to earn your business again! Also thank you for the wonderful endorsement of Kaitlin Fields and Sam Saleem. It is our goal to exceed all of our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

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