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Casey Kia
Newport News, VA
1,525 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,525 reviews
September 02, 2019
Awesome experience Thankful for Mr Archer’s knowledge of the vehicles they sell and for making this a very good experience. He explained all features of the vehicle wit Thankful for Mr Archer’s knowledge of the vehicles they sell and for making this a very good experience. He explained all features of the vehicle with confidence and professionalism. Highly recommend to asking for him when you arrive at the dealership. He will not disappoint! More
by Scott K
Employees Worked With
August 31, 2019
Very nice people I was pleased when I met Mr Charles Archer I needed a car and thanks to Casey auto I,walk out with a car thanks. I was pleased when I met Mr Charles Archer I needed a car and thanks to Casey auto I,walk out with a car thanks. More
by CUPCAKE60
August 30, 2019
Awesome Customer Service I normally hate when it is time to purchase another vehicle. That was before I met Charles Archer!! He did his best to make my experience an enjoyab I normally hate when it is time to purchase another vehicle. That was before I met Charles Archer!! He did his best to make my experience an enjoyable one. He is very knowledgeable and strives for the interaction to be as stress free as possible. He explained every step in the process so there were no surprises along the way. I would and have already recommended Charles to my friends and co-workers. This was my first purchase from Casey Kia and it will not be may last. All staff involved in our purchase were very helpful and engaging. Thank you Casey Kia for OUTSTANDING Customer Service!!! More
by ValC
Employees Worked With
Other Employees :
I do not know the name of the young lady who helped with the insurance, James from the finance department
August 28, 2019
Great Experience Kaitlyn is excellent and pays attention to detail. Great quick and efficient experience. She was very patient and understanding. She showed us cars th Kaitlyn is excellent and pays attention to detail. Great quick and efficient experience. She was very patient and understanding. She showed us cars that were reasonable and in our price range. More
by Orgill826
Employees Worked With
August 24, 2019
2019 Sorento L No hassle! Fair price! Professional and helpful staff in every part of the transaction. Great experience! This is the second purchase from Casey Kia, No hassle! Fair price! Professional and helpful staff in every part of the transaction. Great experience! This is the second purchase from Casey Kia, will come back again! More
by Cgreen
August 23, 2019
It was good It’s a great experience and quick The only thing they said was that it was going to be vacuumed out and it wasn’t I had to leave to go to work but It’s a great experience and quick The only thing they said was that it was going to be vacuumed out and it wasn’t I had to leave to go to work but didn’t notice till I got in the car But it’s ok More
by Camper84
Employees Worked With
I can’t remember her name she had blonde hair and was in the service. Department
August 23, 2019
Car buying made easy We worked with Kaitlin Fields and she was so nice and worked with us. She didn't try to push cars on us that were out of our price range like some dea We worked with Kaitlin Fields and she was so nice and worked with us. She didn't try to push cars on us that were out of our price range like some dealerships here have. She also hit it off with our son he is two and is autistic he even let her hold him which is a celebration in itself! Anyway if you are in the market for a new or used vehicle I highly recommend going to Casey Kia and asking for Kaitlin Fields!! More
by Karissa G
Employees Worked With
August 20, 2019
Kelvin is outstanding! I got a great deal and a great salesman! Kelvin was extremely helpful and patient! He helped me get a dream car at a price I could afford! He stayed I got a great deal and a great salesman! Kelvin was extremely helpful and patient! He helped me get a dream car at a price I could afford! He stayed late and took the time to show me all the ins and outs of my new car. Everyone including the insurance lady were very courteous and helpful! I highly recommend Casey Kia and especially Kelvin Williams! More
by Happy Buyer
August 14, 2019
Worth the drive to see her I had previously dealt with Nina at another dealership. After hearing she transferred to Casey Kia in Newport News, I immediately contacted her reg I had previously dealt with Nina at another dealership. After hearing she transferred to Casey Kia in Newport News, I immediately contacted her regarding replacing my wife's car. As always, Nina was cheerful and eager to help us. We can't wait till Friday to meet with her. We know without a doubt, she will guide us in the right direction in the car buying process. More
by Jeep 1976
Employees Worked With
Nina Kruger
August 14, 2019
Dodge Avenger Charles was very helpful and knowledgeable out the vehicles you sell here. Charles was vey thurow with processing our paperwork. This is the fifth car Charles was very helpful and knowledgeable out the vehicles you sell here. Charles was vey thurow with processing our paperwork. This is the fifth car we have bought from this dealership in 21 years. More
by Wwesley3
Employees Worked With
