Back

Casey Kia

Newport News, VA

4.8
1,524 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
Contact Dealership

11999 Jefferson Ave

Newport News, VA

23606

Directions

By Type

Showing 1,524 reviews

August 13, 2019

Charles is a professional! From the moment I walked in, I felt welcomed and appreciated as a potential customer. I was able to discuss my financial situation without judgment bu More

by Ms. Smith-Currie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2019 -

Casey Kia responded

Thank you so much Ms. Smith-Currie for the five star review! We strive to treat all of our customers with the utmost respect. Please let me know if we can do anything for you in the future. Sincerely, Roberto A. Dial General Manager

August 09, 2019

Amazing people, excellent service Specials Thank you Kaitlin Fields sales , Roberto manager and all the staff for take care me . My experience with KIA is excellent the warranty is one More

by Emmanuel 0602
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlin Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Denny
Aug 12, 2019 -

Casey Kia responded

Thank you so much Yanis and Carlos for purchasing your fourth KIA from me! I am extremely grateful for the opportunity to earn your business again! Also thank you for the kind words about your experience! I look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything! Sincerely, Roberto A. Dial General Manager

August 06, 2019

Good Experience Kelvin was a very knowledgeabe salesman; took time to explain to my son the vehicles mom was interested in for him, My son first vehicle where by he More

by Mr. Jay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin Williams
Aug 12, 2019 -

Casey Kia responded

Thank you Mr. Jay for the positive review. We strive to deliver radical hospitality to all of our guests. We look forward to the opportunity to see if we can earn your business in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial General Manager

August 02, 2019

An awesome vehicle on a tight timeline We needed something quickly, we knew what we wanted and came in to test drive. Everyone we encountered in the entire process respected our boundaries More

by MDCarrier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff? The new guy in finance - he was great!, Kelvin Williams
Aug 12, 2019 -

Casey Kia responded

Thank you so much for the positive review! I am extremely grateful for your review about your experience with my staff. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial General Manager

July 30, 2019

Casey's Best of the Best From the moment I entered the showroom I was made to feel welcomed into the Casey's Kia family. He calmed my anxiety and revealed how Kia could make t More

by BestoftheBest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Costner
Aug 12, 2019 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Congratulations on your recent purchase and Happy belated Birthday! We strive to exceed our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial General Manager

July 29, 2019

Jeff, Roberto and Charles are awesome!! Been in my Nissan Versa for over 4yrs now and at the time wanted something nicer but hey had to build credit and so forth. Texted Jeff and asked to st More

by Skinsarebad😂
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Finch
Aug 12, 2019 -

Casey Kia responded

Thank you so much for the wonderful review Kyle! We are extremely grateful for the opportunity to earn your business. I appreciate the kind words and positive endorsement of Charles, Jeff, and myself. We strive to exceed our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial General Manager

July 27, 2019

Great service! Thank you to Charles at CaseyKia! He was awesome and got me everything I needed! It was great to work with him and I'll be sure to get my next car fro More

by Wickless1807
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Finch
Jul 27, 2019 -

Casey Kia responded

Thank you for the five star review! Congratulations on your purchase. We are extremely grateful for the opportunity to earn your business! Thank you for the wonderful endorsement of Charles Archer. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything! Sincerely, Roberto A. Dial General Manager

July 27, 2019

Go to Casey's Kia Charles is Awesome.. immediately he welcomes you with pride that he will do whatever it takes to get you your dream car.. And as expected, we both wor More

by Dayjza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Williams
Jul 27, 2019 -

Casey Kia responded

WOW!!! Thank you so much for the positive endorsement of Charles Archer. Our primary goal is to exceed our customer's expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial General Manager

July 26, 2019

Good service best experience..recommend to everyone..nice service good laughs all day..food drinks service...Charles and Kelvin i recommend them. Two thumbs up..fi More

by Will28live
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Williams
Jul 27, 2019 -

Casey Kia responded

Thank you for the positive review! We are extremely grateful for the opportunity to earn your business. Thank you for your positive endorsement of Charles and Kelvin. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial General Manager

July 23, 2019

Customer experience is great I went into the dealership to test drive the car I wanted, drove smoothly as it was certified pre owned. Sales person was knowledgeable and curteuse t More

by Braynt04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Costner
Jul 27, 2019 -

Casey Kia responded

Thank you for your positive review! We are extremely grateful for the opportunity to earn your business. I appreciate the positive endorsement of your experience with Charles Archer. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial General Manager

...
79
...