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Casey Kia

Newport News, VA

4.8
1,524 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,524 reviews

March 07, 2019

Professionalism We met with Charles on 2/28 to buy a used Ford. Even though it was the end of the night and he was extremely busy, Charles never made us feel rushed. More

by Steve1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Mitchell
Mar 24, 2019 -

Casey Kia responded

Thank you so much Steve for the kind words about Charles. We value our customer’s feedback. It allows us to improve and find better ways to serve our customers. Thank you for giving us the opportunity to earn your business. We look forward to continuing service for your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

March 06, 2019

Amazing work ! Charles took my bad day and made it amazing an amazing one. He’s attentive and caring and honest and you don’t see that very often. I was very satisfi More

by Aconley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2019 -

Casey Kia responded

Thank you so much for your positive review about Charles. I am extremely happy that he provided you with excellent customer service. I am truly grateful for your business. We strive to treat all of our customers like family. We look forward to taking care of all of your automotive needs in the future. Please let me know you need anything. Sincerely, Roberto A. Dial- General Manager

March 05, 2019

Great experience Super friendly and knowledgeable Took time to explain all details of car features to us and walked us through the sales process step by step Made b More

by Debel143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2019 -

Casey Kia responded

Thank you so much for your positive feedback about Charles. It is our primary goal to exceed all of our customer’s expectations with radical hospitality. We are truly grateful for your business. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

March 05, 2019

Great salesman Mr. Archer is a great salesman. He was very nice to me and my aunt and made everything quick and easy. I would defiantly recommend him! More

by Kristin
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2019 -

Casey Kia responded

Thank you Kristin for your positive review about Charles. We value your feedback about your experience. We strive for excellent customer to all of our guests. Thank you for taking the time to let us know how we are doing. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

February 27, 2019

Wonderful I really enjoy the help from everyone especially Shaliyah Barrow, she did her best to help me and got me on my way with a nice car.. and I want to Tha More

by Nita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Mitchell, Shaliyah Barrow
Mar 24, 2019 -

Casey Kia responded

Thank you for your wonderful review about Shaliyah and my staff. It is our goal to give as many options as possible to our customers to make a well informed decision. Thank you for giving us the opportunity to earn your business. Please let me know if you need anything in the future. Sincerely, Roberto A. Dial General Manager

February 19, 2019

Kia/Charles Charles and Kia as a whole made this and easy and effortless experience. I came to the dealership not planning on purchasing a vehicle that day. The e More

by Katewright1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2019 -

Casey Kia responded

Thank you so much for your positive feedback about Charles. It is our primary goal to provide excellent customer service to all of our customers. Thank you for sharing your wonderful review! Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

February 19, 2019

Amazing and never Forgetful experience He helped pick out my newest upgrade and im so excited when i return ill be sure to look for Charles archer...Thanks you Charles A. More

by Harisha Dary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2019 -

Casey Kia responded

Thank you so much for your glowing recommendation of Charles. We appreciate your feedback about your experience. Thank you for taking the time to let us know how we are doing. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

February 19, 2019

Not satisfied I came in for a recall and ended up spending money because I left and my car went dead and Kia didn't want to help for free. More

by Disappointed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joey Duncan
Mar 21, 2019 -

Casey Kia responded

I'm sorry this occurred during your visit. Todays vehicles are electrically demanding and battery state of health is important. We try to test every battery as it comes in our door so we can make our customers aware before they leave their vehicle. Please contact me directly if I can help in the future. We appreciate your business. Joseph Butkiewicz Service Manager.

February 07, 2019

Excellent service They were very patient and professional. They helped me to the best of their ability. This is my second time at the dealership and it’s still an amazi More

by Rdelrio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Jernigan, Shaliyah Barrow
Mar 24, 2019 -

Casey Kia responded

Thank you for your positive feedback about Shaliyah and my staff. It is our goal to exceed our customer’s expectations with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

February 07, 2019

Awesome customer service 👍 He helped me a great deal to get in a car I really love he was very understanding and patient thanks again for your help. More

by Athenaavery28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2019 -

Casey Kia responded

Thank you Ms. Avery for your wonderful endorsement of Charles. Thank you for allowing us the opportunity to earn your business. We look forward to taking care of all your automotive needs in the future. Please let me know if you need anything. Sincerely, Roberto A. Dial- General Manager

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