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Castle Buick GMC of North Riverside
North Riverside, IL
796 Reviews
Castle Buick GMC has proudly served the Chicagoland area for over 30 years. Since opening in 1980, we have been the Midwest’s premier Buick GMC destination. We take pride in being a locally-owned and trusted member of the NORTH RIVERSIDE community in Illinois. For many years, NORTH RIVERSIDE, Cicero, Berwyn, Brookfield, Lyons, Oak Park, Maywood, River Forest, Elmwood, Chicago, and surrounding neighbors have visited us for a trustworthy and attentive car buying experience. We want you to experience The Castle Difference today and see for yourself why others choose Castle Buick GMC as their go-to Buick-GMC dealership for Buick lease deals and GMC financing offers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 796 reviews
January 01, 2017
Wonderfull Experience This is my third car that I have purchased through the Castle family. Second at Castle Buick, and I only look at Castle, because the customer ser This is my third car that I have purchased through the Castle family. Second at Castle Buick, and I only look at Castle, because the customer service is simply wonderful. Of all the competing dealers, they should use Castle as their bench mark. My point person was Joaquin Alvarez. Very professional. Very understanding and patient. Originally I came in for an Enclave, but at the end fell in love with the Lacrosse. But overall I always have a great experience with the Castle team, from the sales person to the finance manager. Highly recommend Castle Buick, And especially Joaquin. More
by ImranF
Employees Worked With
Joaquin Alvarez, Dan Brasil
Helpful December 29, 2016
A great service experience I gave five stars because Arnold Muse did a great job in making me feel like I was a valued customer. I didn't have an appointment but Arnold made su I gave five stars because Arnold Muse did a great job in making me feel like I was a valued customer. I didn't have an appointment but Arnold made sure I still had options to get my car serviced. Thanks! ?6 More
by Deja328
Employees Worked With
Arnold muse
December 29, 2016
Typical Dealership Nonsense I saw a truck advertised for a pretty fair price so I emailed the internet sales department and told them I would come in the next day to purchase it I saw a truck advertised for a pretty fair price so I emailed the internet sales department and told them I would come in the next day to purchase it for that price. The day I went in to pick it up it should've been really quick and easy. Instead I took it for a quick test drive then sat around for an hour and 45 minutes waiting to get into the finance guy. once in there he tried to get me to buy everything under the sun and the price went up like $7 g's. I told him in no uncertain terms I wasn't buying all that extra crap like warranty and gap insurance and was basically called an idiot in so many words. then even when all that stuff came off the bill and he redid the paperwork the truck was still about $1800 more than the advertised price. I probably should have stuck to my guns and haggled the price back down to what was advertised, but at that point I was just so ready to get out of there, I just payed the extra money. Overall the truck still seemed like it was still probably worth what I payed but not the headache. My salesman louis who took me for a test drive was a good dude though. More
by aoneil84
December 22, 2016
Very Helpful It was a very easy car buying experience. Everyone was very helpful and considerate when explaining my options. All of my needs were met and everyone It was a very easy car buying experience. Everyone was very helpful and considerate when explaining my options. All of my needs were met and everyone was friendly. More
by mmob2
Employees Worked With
Tom Riggio
December 20, 2016
Mixed feelings Overall it is an good car dealer. however, they try to get too many in for service that things happen that shouldn't. I went in to have a remote sta Overall it is an good car dealer. however, they try to get too many in for service that things happen that shouldn't. I went in to have a remote starter installed. After not having my car for an entire day. Someone from the dealer came to pick me up to get my car. They couldn't find my car for a while. After getting my car I was about to pull out of the hub and thought to my self and said it to the sales person just let me check it out. the remote DID NOT start my can. so I had to wait over an hour for them to complete or even start the job. More
by beth115
Employees Worked With
Arnold Muse
December 20, 2016
They went above and beyond for me From the moment I arrived at the dealership, I was greeted with the friendly smile of Lou. That set the tone for the remainder of the day and I truly From the moment I arrived at the dealership, I was greeted with the friendly smile of Lou. That set the tone for the remainder of the day and I truly appreciated all they did for me to ensure I left a happy and satisfied customer. More
by New Envision Owner
Employees Worked With
December 18, 2016
Another fantastic deal and vehicle Once again a great deal on a great vehicle. Tom was a great person to deal with and when I wasn't happy went back to save me a few more dollars. All m Once again a great deal on a great vehicle. Tom was a great person to deal with and when I wasn't happy went back to save me a few more dollars. All my service has been done through them and nothing but courteous and friendly treatment. More
by renegade72
Employees Worked With
Tom Riggio
December 14, 2016
Recall and oil change Arnold Muse was courteous, helpful, professional, considerate and patient in answering my questions and any concerns. I strongly recommend Arnold a Arnold Muse was courteous, helpful, professional, considerate and patient in answering my questions and any concerns. I strongly recommend Arnold and Castle Buick's service team. More
by ramzad
Employees Worked With
Arnold Muse
December 14, 2016
Oil. Change Today, I came in for an oil change. So far, everything is going well. Although it's far, but they finished servicing my car less than 2 hours. Today, I came in for an oil change. So far, everything is going well. Although it's far, but they finished servicing my car less than 2 hours. More
by SDaniels
Employees Worked With
Arnold Muse
December 12, 2016
Happy with Castle I had a wonderful and positive experience buying my car-was able to take it home for the weekend before purchasing. I love the free oil change, and em I had a wonderful and positive experience buying my car-was able to take it home for the weekend before purchasing. I love the free oil change, and employees are always kind and helpful. My only criticism is that you have to book oil changes weeks in advance, which can be difficult to plan for at times. More
by Jlitzhoff
