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Castle Buick GMC of North Riverside - Service Center
North Riverside, IL
299 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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299 Reviews of Castle Buick GMC of North Riverside - Service Center
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July 25, 2019
Maintenance Visit I’m a huge fan of Castle and purchased many vehicles in the last five years but any time I have to deal with service I should just plan to leave my ca I’m a huge fan of Castle and purchased many vehicles in the last five years but any time I have to deal with service I should just plan to leave my car because the wait times are ridiculous. This is the second time I’ve been in for routine maintenance in the last year and spent way too long waiting. Last time for a basic oil change 2.5 hours and only after asking for an update at least twice. This time almost two hours. Set expectations if you are over booked. No oil change should take that long. The vehicle was washed before being returned to me and when I got home there were a bunch of scratches on the doors that were not there when the car was brought in. More
by PN
Verified CustomerEmployees Worked With
Steven Uginchus
July 25, 2019
Wait time too long I had a 9:15am Appointment. I arrived around 8:45 for an oil change. My car wasn't ready until 1pm. I had to ask the service guy 3 times when would my I had a 9:15am Appointment. I arrived around 8:45 for an oil change. My car wasn't ready until 1pm. I had to ask the service guy 3 times when would my car be finished. The funny thing is that when I asked the 3rd time I could see that my car had been moved to the parking lot and the guys never gave them the keys to let them know they was finished with the oil change. More
by JEN
Employees Worked With
Steven Uginchus
July 22, 2019
No movement I brought car in stating 2 lights are on engine and traction. when I left about 20 mins later same thing so now I have to lose time at work and pay f I brought car in stating 2 lights are on engine and traction. when I left about 20 mins later same thing so now I have to lose time at work and pay for another visit More
by yolandacatledge
Employees Worked With
July 18, 2019
This was my 3rd complaint about my air conditioner system This was my 3rd attempt to get my air conditioner system to work adequately. I took my vehicle in for service and was very very very annoyed that it t This was my 3rd attempt to get my air conditioner system to work adequately. I took my vehicle in for service and was very very very annoyed that it took from July 9th until July 17th for my vehicle to be service. This stemmed from the delay in the Warranty Department. My warranty was provided through Castle Buick, therefore not sure why it took sooo long for the approval. This wasn’t exceptional service at all! Not a happy customer. More
by vanessaburgess
Employees Worked With
AJ and LT, Corey Owens
July 13, 2019
Great service. Very friendly My truck was taken in as soon as i arrived, everyone was professional and friendly. I only was there for a little over and hour. My truck was taken in as soon as i arrived, everyone was professional and friendly. I only was there for a little over and hour. More
by BKFST59
Employees Worked With
Arnold\4!
July 12, 2019
Good Service, at Fair Prices and Great (Free ) Coffee Always great service, and honest. They don't try to sell you unneeded service. PLUS they have great free coffee in their comfortable customer waiting Always great service, and honest. They don't try to sell you unneeded service. PLUS they have great free coffee in their comfortable customer waiting lounge! More
by brentborgerson
Employees Worked With
Ernest Bell
July 08, 2019
Oil change. I waited 1-1/2 hr. for oil change. Wish it could have been shorter! Everyone was very nice. Thank you. Was surprised at $6.00 fee to cover disposal I waited 1-1/2 hr. for oil change. Wish it could have been shorter! Everyone was very nice. Thank you. Was surprised at $6.00 fee to cover disposal of old oil. More
by dlhart410
Employees Worked With
Ernest Bell, Paul Beckett
July 06, 2019
Oil change and tire check LT was very nice.. I use to go to the villa park castle location but I encountered discrimination there. The north riverside dealership is amazing.. s LT was very nice.. I use to go to the villa park castle location but I encountered discrimination there. The north riverside dealership is amazing.. such quick service and they even washed my car. Thanks for everything. More
by curlyugo
July 05, 2019
Castle the best service LT is the best rep Castle has at North Riverside service department. Tito and Joe Genna are by far an excellent sales team. I will always give them LT is the best rep Castle has at North Riverside service department. Tito and Joe Genna are by far an excellent sales team. I will always give them my business More
by matt.giandonato
June 30, 2019
Great service I was very please with my service LT took very good care of my truck. As always I have had nothing but good service at each visit. I was very please with my service LT took very good care of my truck. As always I have had nothing but good service at each visit. More
by swnatchez71
