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Castle Buick GMC of North Riverside - Service Center
North Riverside, IL
292 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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292 Reviews of Castle Buick GMC of North Riverside - Service Center
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August 16, 2019
Oil change 2 hrs for an oil change that was a scheduled appointment . Wasn’t offered a ride. Had a special needs child. 1/2hr was told? 2 hrs for an oil change that was a scheduled appointment . Wasn’t offered a ride. Had a special needs child. 1/2hr was told? More
by JENNIFERMANGO
Verified CustomerEmployees Worked With
Hispanic male, Steven Uginchus
Helpful August 13, 2019
Service Brought 2018 GMC Sierra in for oil change. Had an appointment and the wait wasn’t bad. Had me out within an hour with tire rotation and car wash Brought 2018 GMC Sierra in for oil change. Had an appointment and the wait wasn’t bad. Had me out within an hour with tire rotation and car wash More
by dsch123
August 12, 2019
Very good service The sale of the SUV was very Bad. The service was very good. The gave me a quick oil change , tire rotation. Very friendly service. The sale of the SUV was very Bad. The service was very good. The gave me a quick oil change , tire rotation. Very friendly service. More
by ldrink4814
Employees Worked With
I don’t remember the salesman name but one of the services reps how works there do. He saw me the day the Bad deal took place.
July 25, 2019
Wait time too long I had a 9:15am Appointment. I arrived around 8:45 for an oil change. My car wasn't ready until 1pm. I had to ask the service guy 3 times when would my I had a 9:15am Appointment. I arrived around 8:45 for an oil change. My car wasn't ready until 1pm. I had to ask the service guy 3 times when would my car be finished. The funny thing is that when I asked the 3rd time I could see that my car had been moved to the parking lot and the guys never gave them the keys to let them know they was finished with the oil change. More
by JEN
Employees Worked With
Steven Uginchus
July 25, 2019
Maintenance Visit I’m a huge fan of Castle and purchased many vehicles in the last five years but any time I have to deal with service I should just plan to leave my ca I’m a huge fan of Castle and purchased many vehicles in the last five years but any time I have to deal with service I should just plan to leave my car because the wait times are ridiculous. This is the second time I’ve been in for routine maintenance in the last year and spent way too long waiting. Last time for a basic oil change 2.5 hours and only after asking for an update at least twice. This time almost two hours. Set expectations if you are over booked. No oil change should take that long. The vehicle was washed before being returned to me and when I got home there were a bunch of scratches on the doors that were not there when the car was brought in. More
by PN
Employees Worked With
Steven Uginchus
July 22, 2019
No movement I brought car in stating 2 lights are on engine and traction. when I left about 20 mins later same thing so now I have to lose time at work and pay f I brought car in stating 2 lights are on engine and traction. when I left about 20 mins later same thing so now I have to lose time at work and pay for another visit More
by yolandacatledge
Employees Worked With
July 18, 2019
This was my 3rd complaint about my air conditioner system This was my 3rd attempt to get my air conditioner system to work adequately. I took my vehicle in for service and was very very very annoyed that it t This was my 3rd attempt to get my air conditioner system to work adequately. I took my vehicle in for service and was very very very annoyed that it took from July 9th until July 17th for my vehicle to be service. This stemmed from the delay in the Warranty Department. My warranty was provided through Castle Buick, therefore not sure why it took sooo long for the approval. This wasn’t exceptional service at all! Not a happy customer. More
by vanessaburgess
July 13, 2019
Great service. Very friendly My truck was taken in as soon as i arrived, everyone was professional and friendly. I only was there for a little over and hour. My truck was taken in as soon as i arrived, everyone was professional and friendly. I only was there for a little over and hour. More
by BKFST59
Employees Worked With
Arnold\4!
July 12, 2019
Good Service, at Fair Prices and Great (Free ) Coffee Always great service, and honest. They don't try to sell you unneeded service. PLUS they have great free coffee in their comfortable customer waiting Always great service, and honest. They don't try to sell you unneeded service. PLUS they have great free coffee in their comfortable customer waiting lounge! More
by brentborgerson
Employees Worked With
July 08, 2019
Oil change. I waited 1-1/2 hr. for oil change. Wish it could have been shorter! Everyone was very nice. Thank you. Was surprised at $6.00 fee to cover disposal I waited 1-1/2 hr. for oil change. Wish it could have been shorter! Everyone was very nice. Thank you. Was surprised at $6.00 fee to cover disposal of old oil. More
by dlhart410
