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Castle Chevrolet North
Elk Grove Village, IL
699 Reviews
Welcome to Castle Chevrolet North of Elk Grove Village, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you.
Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from Elk Grove Village, Des Plaines, Arlington Heights, Schaumburg, and Mount Prospect by delivering a seamless and enjoyable car-buying experience.
At Castle Chevrolet North of Elk Grove Village, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 699 reviews
February 14, 2019
Great place Easy website to set appt. Got me in and out with the tire repair. Staff always upbeat and smiling. Vehicle looked like new after service completed. Easy website to set appt. Got me in and out with the tire repair. Staff always upbeat and smiling. Vehicle looked like new after service completed. More
by Traverse guy
Verified CustomerEmployees Worked With
Mike
February 14, 2019
Poor Customer Service, Inflexible, Lack Of Knowledge Today I made the trek out to Castle Chevy North to check out a couple vehicles from a salesman named Mike. First things first they tried to charge me Today I made the trek out to Castle Chevy North to check out a couple vehicles from a salesman named Mike. First things first they tried to charge me $130 extra to pay out of state taxes on the vehicle I planned to purchase. My family and I have made many purchases from around the country and never did we have to pay an extra fee for a 3rd party vendor to pay taxes. This is BIG because they do a lot of out of state transactions. Also noted that my family is originally from Illinois and I'm in the know of how some businesses operate around these parts. This was the straw that broke the camels back because if they'll be shady with me over $130 who knows what else they are trying to manipulate me out of. They went from telling me that I couldn't pay my taxes with them from saying that I could and they would be able to pay it to saying I had to pay $130 to go through Green light. I asked them to show me the their policy that stated this was the case and they could not supply me with anything that stated this, and then they told me that since I was from Ohio I had to pay it. This let me know they aren't very knowledgable by their wishy washy answers. 2nd of all they were very inflexible. I came into the dealership after test driving and tried to make an offer with GAP insurance included and taxes (which was more than what they asked for) and the salesman cut me off and said our number is our number and was very rude. He would not hear my break down or anything. 3rd and foremost the customer service was lacking. I did not feel that positive warm vibe one should feel when they're getting ready to make such a large investment. No snacks or water offered to warm me up a bit. The car was very dirty so I had to go out of my way to get them to wash it so I could make a proper assessment of it. What a terrible experience. I also felt like the salesman was trying to turn my service away. More
by CarGuy2239
February 13, 2019
Nice dealership with friendly workers I bought a used 2016 Journey from Castle Chevy North. The customer service was very good and the dealership was very clean. I love my car too. I bought a used 2016 Journey from Castle Chevy North. The customer service was very good and the dealership was very clean. I love my car too. More
by JOHN.A.RANDOLPH
February 12, 2019
really good experience with Damian the salesman!!! had a really good experience with the dealer, quick and easy process with damian the salesman got us financed and out the door really quick and easy!! had a really good experience with the dealer, quick and easy process with damian the salesman got us financed and out the door really quick and easy!! More
by jakub1991
Employees Worked With
February 11, 2019
Fast and Excellent service ! I brought my truck in for service and was not only kept informed of the progress but was completely ahead of schedule. I wouldn't go anywhere else fo I brought my truck in for service and was not only kept informed of the progress but was completely ahead of schedule. I wouldn't go anywhere else for service, always friendly and Courteous. More
by JPIZZA007
Employees Worked With
Other Employees :
Female that worked with me over the phone (forgot her name)
February 10, 2019
Needed steering checked Elissa was nice enough to get me in immediately and I was able to proceed ahead with my business making me feel comfortable enough that the car was ta Elissa was nice enough to get me in immediately and I was able to proceed ahead with my business making me feel comfortable enough that the car was taken care More
by luigidematteo
Employees Worked With
Elisa
February 09, 2019
Phone personnel is extremely rude. Always get the cold shoulder here. Only reason we keep coming back is because the sales department lied to us and promised us free oil changes for lif Always get the cold shoulder here. Only reason we keep coming back is because the sales department lied to us and promised us free oil changes for life on our new car purchase(One of the only reasons we bought here) and they decided to stop doing this, so they offer a discounted oil change service at $39. Makes me wonder how the owners can sleep at night, I thought the whole old school mentality of Car Dealerships was over with, guess not. Anyway, I will never purchase here again, which is ashame, because I just purchased a new truck, and I make sure to tell everyone I know what you guys promised, and didn’t stand behind, so I can insure you that no one I know will ever buy a car at your dealerships again, not only due to the fact that you are liars, but also because every time we deal with your service department, they are rude. More
by PHELPSJAT1020
Employees Worked With
February 08, 2019
Ok fine Your charging of oil changes. Purchased a car that was included now your charging. Sham on Castle. You should still honor it. Last car I buy from Cast Your charging of oil changes. Purchased a car that was included now your charging. Sham on Castle. You should still honor it. Last car I buy from Castle. Uncle brought cousin brought they are very disappointed in Castle. More
by lorene1210
Employees Worked With
February 08, 2019
Bought a new car We have dealt with Guy McMillan for the last 10 years. We feel he has always treated us fairly and that is why we keep coming back to him. We have dealt with Guy McMillan for the last 10 years. We feel he has always treated us fairly and that is why we keep coming back to him. More
by brja13810
February 07, 2019
Knowledgeable staff It was a pleasure dealing with Ivan. He was very knowledgeable about all aspects of the vehicle (Bolt) I was interested in. Answered all questions and It was a pleasure dealing with Ivan. He was very knowledgeable about all aspects of the vehicle (Bolt) I was interested in. Answered all questions and provided extra info. More
by John W
