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Castle Chevrolet North

Elk Grove Village, IL

4.8
703 Reviews
Welcome to Castle Chevrolet North of Elk Grove Village, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you. Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from Elk Grove Village, Des Plaines, Arlington Heights, Schaumburg, and Mount Prospect by delivering a seamless and enjoyable car-buying experience. At Castle Chevrolet North of Elk Grove Village, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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175 N Arlington Heights Rd

Elk Grove Village, IL

60007

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Showing 703 reviews

February 09, 2019

Phone personnel is extremely rude. Always get the cold shoulder here. Only reason we keep coming back is because the sales department lied to us and promised us free oil changes for lif More

by PHELPSJAT1020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Lee
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2019 -

Castle Chevrolet North responded

Hello, when we initially started the program, General Motors and most manufacturers did not require synthetic oil. A few years back they started requiring semi-synthetic which we decided to continue to eat the cost of, but now that a full synthetic is required, we are just unable to do so. We're sorry that you feel this way, and please don't hesitate to reach out to our General Manager Dave Lasher at dlasher@castleguy.com if you would like to discuss your situation further.

February 08, 2019

Ok fine Your charging of oil changes. Purchased a car that was included now your charging. Sham on Castle. You should still honor it. Last car I buy from Cast More

by lorene1210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Feb 11, 2019 -

Castle Chevrolet North responded

Hi Lorene, when we initially started the program, General Motors and most manufacturers did not require synthetic oil. A few years back they started requiring semi-synthetic which we decided to continue to eat the cost of, but now that a full synthetic is required, we are just unable to do so. We're sorry that you feel this way, and please don't hesitate to reach out to our General Manager Dave Lasher at dlasher@castleguy.com if you would like to discuss your situation further.

February 08, 2019

Bought a new car We have dealt with Guy McMillan for the last 10 years. We feel he has always treated us fairly and that is why we keep coming back to him. More

by brja13810
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Guercio
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Grzywa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guy McMillan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2019 -

Castle Chevrolet North responded

We can't thank you enough for your remarkable feedback and loyalty to our dealership! We're so thankful to work with you and deliver the best service we can each and every time you visit. Thanks for choosing Castle Chevrolet North!

February 07, 2019

Knowledgeable staff It was a pleasure dealing with Ivan. He was very knowledgeable about all aspects of the vehicle (Bolt) I was interested in. Answered all questions and More

by John W
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Guercio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivan Rodriquez
Feb 08, 2019 -

Castle Chevrolet North responded

John, we are happy to hear that Ivan was able to provide you with the information you needed. Please know that we are always available to answer any questions that you might have about the Bolt and look forward to working with you in the future!

February 07, 2019

Regular service check Mark is great. Castle is a wonderful group of professionals. My husband and I have bought our last 3 cars from Castle dealerships and my extended fa More

by JWADULAK
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Pirozzoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2019 -

Castle Chevrolet North responded

Thank you for choosing Castle Dealerships! We pride ourselves on giving our customers a quick and easy buying experience at all of our Castle Dealerships. Thank you for the kind review and recommendation. We look forward to working with you again in the future at Castle Chevrolet North!

February 06, 2019

Great place!! This dealership did an amazing job taking care of me when I came in on a Saturday! They helped me with any questions I had about my newly leased vehic More

by Hayleyf95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Megan Fortener
Feb 08, 2019 -

Castle Chevrolet North responded

Hayley, thank you for the kind review! It is great to hear that all of your questions were answered and you were able to get another key fob. Thank you for choosing Castle Chevrolet North and we look forward to helping you in the future!

February 06, 2019

Fantastic Service and CSR Elissa was my Customer Service Rep, She is very pleasant, knowledgeable and extremely professional. Elissa gave me an accurate time estimate and was s More

by karensvehla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elissa
Feb 08, 2019 -

Castle Chevrolet North responded

Hi Karen! Thank you for the great review! We’re glad you enjoyed your experience with Elissa and our service team at Castle Chevrolet North. We pride ourselves on our staff being friendly, and we always try to make our customers feel comfortable. We look forward to servicing your car for its 15000-mile service!

February 06, 2019

Service was great and quick Elissa was very helpful and did everything she promised as far as getting me pricing and ordering part that was needed and the service department proc More

by PANDM214
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elissa - Service Dept.
Feb 08, 2019 -

Castle Chevrolet North responded

We are happy to provide an easy service experience for you at Castle Chevrolet North. We strive for quality service, and dedicated employees like Elissa and our service department make it happen. We look forward to your next car service appointment!

February 01, 2019

Best place ever !!!!!!!!! friendly people. They work with you and have great cars. Don't go anywhere else. Norma was the biggest help, she so nice and patient. More

by Chevy tahoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Finn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Norma Vargas
Feb 05, 2019 -

Castle Chevrolet North responded

Thank you for the amazing review and recommendation! We love hearing from our customers and are happy to hear that Norma delivered you exceptional service at Castle Chevrolet North!

January 31, 2019

Awesome dealership The Castle North crew was awesome to work with. Highly recommend Michael Pirozzoli as a salesman. This will not be our last vehicle we purchase from t More

by MICHELLESTEVE96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Finn
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Grzywa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Pirozzoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2019 -

Castle Chevrolet North responded

We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit at Castle Chevrolet North.

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