Castle Subaru of Portage

I wanna start by saying Charles took great care of me. Since we got there he was making us feel comfortable and relaxed. He even made me want the car more! Very nice people with welcoming personalities an Since we got there he was making us feel comfortable and relaxed. He even made me want the car more! Very nice people with welcoming personalities and I’ll be sure to come back in the future! More

We had a great experience at this dealership! The service team has been wonderful to work with for both of our Subarus. We purchased one from Cameron recently and I would recommend him to anyone! team has been wonderful to work with for both of our Subarus. We purchased one from Cameron recently and I would recommend him to anyone! More

We are extremely happy with the sales team at Castle Subaru. Our salesman Mark and the Sales Manager Ron took care of us before, during after after the sale. We bought three cars from them! Subaru. Our salesman Mark and the Sales Manager Ron took care of us before, during after after the sale. We bought three cars from them! More

Everyone is very pleasant and Knowledgeable Very comfortable Lounge room.Love everything about the Subaru Especially Adjustable seats for comfort. comfortable Lounge room.Love everything about the Subaru Especially Adjustable seats for comfort. More

Always Pleasant,efficient trustworthy and they do good work and they washed my car. work and they washed my car. More

We had a great experience working with Castle. Staff was friendly and informative. friendly and informative. More

Excellent service and no pushy sales people. Stephane was courteous and professional. I felt I could have gotten a bit more for my trade in. courteous and professional. I felt I could have gotten a bit more for my trade in. More

This sales experience stated at 1 am as I decided to replace my 2016 F-150 Supercrew. Upon finding out my payoff in the morning I went online and asked for information and an employee price on both a Fo replace my 2016 F-150 Supercrew. Upon finding out my payoff in the morning I went online and asked for information and an employee price on both a Ford Explorer and a Subaru Outback. Of the four dealerships that responded it was Castle Subaru who we went in person to make the deal. It really started with the phone call from Lisa who did a great job getting down to what I wanted in a car. With limited time she quickly arranged for a meeting with Dave who then set us up to talk with Reese. All of which was done with out making us feel like a number. Reese and Dave answered all of our questions and quickly swapped vehicles when I asked to take the Onyx Outback out first and not the one that Lisa had set up for us. From valuing my trade in to honoring my employee discount the team did a great job. Dave in finance put the icing on the deal and we were able to drive home in our 22nd car of our 36 year marriage. Keeping the 22 car purchases in mind and the team at Castle Subaru joined the list as one of the vehicles we have owned they hit the list as one of the most memorable dealerships. The team from Lisa with her bubbly personality over the phone all the way through Dave in Finance with his direct and trustworthy approach. This team made the drive of over 2 hours worth every second of that drive. More

Driving 2 weeks now without a working drivers seatbelt. Seatbelt mechanism failed and it won’t retract from the wall. This happened May 29th. It’s now June 11th and I STILL DONT HAVE A SEATBELT!!! Never of Seatbelt mechanism failed and it won’t retract from the wall. This happened May 29th. It’s now June 11th and I STILL DONT HAVE A SEATBELT!!! Never offered a loaner, over 2 weeks for a part to come in. THE WORST service I HAVE EVER EXPERIENCED. Can’t get calls back (Julian or the General Manager have NEVER called back). I’m Having to talk to Corporate multiple times on their lack of “service” and reporting how awful they are. I will never ever buy a Subaru again so I don’t have to deal with these people. I will never recommend this place to family and friends so they don’t have to go through the stuff I’m going through with them! Fighting for my safety for a SEATBELT to be fixed and for a loaner car til it IS FIXED! It’s ridiculous that I could die in an accident or get a ticket for no seat belt bc of this crap DEALERSHIP. Hope they are ready for a lawsuit when that happens. More

Let's be honest. Historically speaking, the reputation of buying a vehicle from a dealership makes having a root canal without anesthesia first a no-brainer. Right? Well, Shelby at Castle Subaru completely c buying a vehicle from a dealership makes having a root canal without anesthesia first a no-brainer. Right? Well, Shelby at Castle Subaru completely changed that narrative for me. There was a particular car I was looking for, and Castle Subaru had one available. The only challenge is... I live in California, and the vehicle was near Chicago, which meant that I would buy this vehicle sight unseen. (Huge Gulp!) The pressure was on because every similar vehicle across the country was selling fast, so I had to act with speed. End of story. Shelby and I started discussing my unique situation, and that's when she took complete control of the process with integrity and attention to detail. At that point, I lost all fear about the dealership experience because Shelby was committed to me all the way! Shelby embraced me as a friend, and the experience never felt transactional... she made this experience personal. I was picked up at the airport by Joe, the Italian stud from da Bronx. If you are going to buy a vehicle from Castle Subaru, insist they send Joe to fetch you from home, the bus or train station, or the airport. I promise you it will be a ride to remember. More