Central Florida Chrysler Jeep Dodge Ram

Dan did an amazing job - he made the process a lot of fun! It was great working with him, definitely would recommend. fun! It was great working with him, definitely would recommend. More

Great job and great service all the time i do have service I receive a amazing job from your team service I receive a amazing job from your team More

Bob was very professional, friendly and explained everything with details about what was going to be done to the car. everything with details about what was going to be done to the car. More

Dan was one of the best salespeople I have worked with. He listened, and he made the buying experience enjoyable, which is rare when dealing with car salesmen. Henson was amazing as well! I thoroughly enjo He listened, and he made the buying experience enjoyable, which is rare when dealing with car salesmen. Henson was amazing as well! I thoroughly enjoyed our conversation, and he expedited the finance process efficiently. Sales Leadership - 0 Stars. The car buying process has a bad stigma due to greedy salespeople focusing on profit rather than the consumer experience. Morgan Lewis is the reason this stigma exists. I visited the dealership on a Sunday, and Dan found the perfect Jeep for me. The sales manager and Dan worked with me to agree on a purchase price, monthly lease payment, and down payment amount. Since it was Sunday, one of the lenders wasn't available to review my lease. One lender had already approved me, but the monthly payment wasn't what I was looking for. Dan suggested a no-pressure response: "Why don't we reconnect in the morning and see what the lender comes back with?" On Monday morning, I checked in with Dan, and everything was looking good—the lender approved me for the monthly payment I was seeking. However, Morgan then turned the whole experience upside down. He refused to honor the sales price from less than 24 hours prior, increasing the Jeep's price by $2,000. I asked why. I requested that Dan have Morgan call me to explain what had changed in less than 24 hours. Morgan refused to call me and would not budge on the price until I escalated the issue up the chain of command to highlight the absurdity of the situation and how they were losing a buyer. I began contacting other dealerships to look for the Jeep I intended to buy when suddenly, after several emails to various leaders in the company, the Internet Sales Manager called me hours later to say they would honor the previous day's agreed price. There was no apology, not a single empathetic tone or phrase. In fact, he told me, "Even a Chrysler employee wouldn't get this price." He just assumed I would still buy from this dealership. The only reason I gave Central Florida Chrysler Jeep Dodge Ram my business was because of Dan! He was empathetic, understanding, and avoided any sales-y tactics that might have lost the sale. Every negative experience I encountered was due to Monday's sales leadership. Frankly, I have no idea why any sales professional would want to work under leaders with no ethical or moral compass. To be clear, not one leader called me, not one. If you need to buy from this dealership, read all the documents carefully each and every time they are presented to you. As I was told by the Internet Sales Manager, this was just a miscommunication... Well watch out for "miscommunications" when you review your final sales invoice and look at every line item carefully! Or you may be out $2,000. More

Excellent service as soon as you enter the doors. Helped me find the vehicle that was right for me. Helped me find the vehicle that was right for me. More

Appreciated the complimentary free oil change for my first visit. My Service Advisor Joshua Rosenberg was fantastic! I will certainly be back for any service issues. first visit. My Service Advisor Joshua Rosenberg was fantastic! I will certainly be back for any service issues. More

Greeted me promptly and was very efficient providing the service and return of the vehicle. service and return of the vehicle. More

The service representatives are always professional, attentive, and provides comprehensive answers and advice to questions. attentive, and provides comprehensive answers and advice to questions. More

Josh is a great service advisor; and the staff overall is extremely helpful to us extremely helpful to us More

I was greeted open arrival, checked in and given an estimated time. My truck was ready earlier than expected estimated time. My truck was ready earlier than expected More