Central Florida Chrysler Jeep Dodge Ram - Service Center

I liked the service, employee in getting good financing. . We made a good service. Thank you . We made a good service. Thank you More

Purchased new Grand Wagoneer Series III on June 3rd. Immediately noticed vibration at highway speeds but was hopeful it would subside during break in. Vibration did not go away Had tires balanced on Immediately noticed vibration at highway speeds but was hopeful it would subside during break in. Vibration did not go away Had tires balanced on June 20th at the dealership which made it worse. Balanced again on June 21st which put it back to the original vibration. Replaced tires to different brand on June 30th which did not fix the vibration. Dropped the vehicle off on July 5th and it was returned 22 days later, on July 27th. While there, both rear axles were replaced as well as the drive shaft. After throwing all those darts, wheels and tires from another Grand Wagoneer which, according to Craig, made it drive "smooth as glass". Unfortunately, it still has a vibration but we won't be taking it back to CFCJDR. The other incredibly frustrating part of the equation is the communications. The only time we received any info was when we called or emailed. It culminated when, on July 14th, Greg said he would let me know the ETA of the drive shaft, but we received nothing. On July 25th I inquired on an update. Craig replied that day that the drive shaft had just been put in and it drove great, but he wanted Paul to drive it "in the morning". After no word the following morning, I emailed Craig, Greg and Paul at 11:23am on the 27th asking how it drove for Paul but received no reply. I then drove to the dealership that evening. It was then that Craig informed me that the drive shaft didn't fix the problem and that it was the wheels the whole time. Craig said he didn't want to tell me about it being the wheels to save the embarrassment of changing all the other parts unnecessarily. Again, it still has a vibration, but we won't be taking it back to CFCJDR. I fully understand the difficulties in today's world with staffing and parts availability. I also understand that sometimes a diagnosis is a process of elimination. However, I would have thought wheels would have been checked before replacing two axels and a drive shaft. Regardless, ignoring a customer and lying to them to save embarrassment is inexcusable for me. More

Standard oil change and tire rotation took over two hours. I was the first appointment in the am and the waiting room offered no complementary beverages. The caffe made coffee almost two hours after hours. I was the first appointment in the am and the waiting room offered no complementary beverages. The caffe made coffee almost two hours after the dealership opened. Was a very. slow process with a forced interact with a “specialist.” More

Amazing job from Bob Parr and the team in Central Florida. Very happy with the work that was done. Thank you Florida. Very happy with the work that was done. Thank you More

I left my car there to do maintenance and they didn’t do half of the things I asked. My pacifica came back with the same noise on the left suspension and the window chrome apart. My car stayed there 24 hour half of the things I asked. My pacifica came back with the same noise on the left suspension and the window chrome apart. My car stayed there 24 hours to do oil change and tire rotation. If I hadn’t call them, my car would still be there. Nobody cares. More

I went in with a minor car issue and they took care of it right away. I also had amazing service from the finance department. Overall great experience right away. I also had amazing service from the finance department. Overall great experience More

The salesperson was very good. We came there for service and left with a new vehicle. We came there for service and left with a new vehicle. More

Went in to get a 4wheel alignment for my truck was told buy my advisor that it would take 2hours or less I was waiting for 5hours with no explanation of why it’s taking so long. I watched everyone before m buy my advisor that it would take 2hours or less I was waiting for 5hours with no explanation of why it’s taking so long. I watched everyone before me & after me come & go but I was still there until the close of business I left the employees. To make matters worse my advisor took $20 bucks off a $200 bill. I was in rage when I left & they act as if this is normal business. Do yourself’s a favor & save your time & money they customer service is horrible & they do not respect anyones time. More

My service representative was extremely courteous, helpful and the service was quick not a long wait for my vehicle to be completed helpful and the service was quick not a long wait for my vehicle to be completed More

Very honest and professional. Would def recommend and use again myself. Just a great service center. Would def recommend and use again myself. Just a great service center. More