Central Florida Chrysler Jeep Dodge Ram - Service Center

Very professional staff, as you enter the drive you are greeted with pleasant smile and detailed service advisors who take your information and ask relevant questions and offered alternative transportation greeted with pleasant smile and detailed service advisors who take your information and ask relevant questions and offered alternative transportation if I needed it. My vehicle was properly diagnosed and fixed the first visit and clean when I picked it up. More

Excellent service from all of the employees that I interacted with in the service department. interacted with in the service department. More

Bob Parr was absolutely amazing! He kept me updated every step of the way! I appreciate his transparency and willingness to work with me while my vehicle was being worked on for abou He kept me updated every step of the way! I appreciate his transparency and willingness to work with me while my vehicle was being worked on for about a month. He called me every other day with updates & was honest about the work my vehicle needed. I will definitely request Bob Parr again to help with my service in the future! More

The girl Karla or Karia whatever her name is. She is very rude and shouldn’t be allowed to talk to customers the way she does She is very rude and shouldn’t be allowed to talk to customers the way she does More

Marcous always provides the details for everything being done and or needed for any of the services required before anything is performed keeping me in the loop throughout the entire process. done and or needed for any of the services required before anything is performed keeping me in the loop throughout the entire process. More

Easy in easy out Quality service and turn around time Winston was great to deal with Winston was great to deal with More

Great service provided when I needed warranty work. They are attentive to my needs. Great at communication through whole process They are attentive to my needs. Great at communication through whole process More

The issue with my "no climate control" was resolved. However, it took a very long time to replace an 'easy-to-access' control module. I dropped off my truck on a Tuesday morning, but it wasn't ready unt However, it took a very long time to replace an 'easy-to-access' control module. I dropped off my truck on a Tuesday morning, but it wasn't ready until Friday morning. Also, the cost seemed exorbitant — over $2000 for a small module. If there hadn't been programming involved in this repair, I would have taken my business elsewhere and will continue to do so for future repairs. Additionally, the quote I received for the repair was $1900, which did not include tax. I wasn't informed tax was not included beforehand. Another complaint is that when it came time to pay, I was asked how I would be paying. When I said credit card, I was then informed that I would be charged an additional 3% fee. If I had known this beforehand, I would have brought my checkbook. I already had a bad experience in the past with multiple services done by this dealer on a Jeep I used to own, although that was a long time ago, so I thought I would give them another chance. I will admit that I was given a 10% discount because I requested it. More

Wow! Better than outstanding. Our service rep, Andy, was magnificent and went above and beyond to make sure we were informed at every step and that our Better than outstanding. Our service rep, Andy, was magnificent and went above and beyond to make sure we were informed at every step and that our vehicle was fixed promptly. He made sure we got the warranty support we were entitled to and basically saved our Disney vacation. I can’t say enough good things about our experience with Central Florida Chrysler, Dodge, Jeep, Ram. More

While the service department is 1st Class, especially Justin, trying to have the finance department assist me with a question regarding if we purchased a road hazzad policy was frustrating. Finally a sa Justin, trying to have the finance department assist me with a question regarding if we purchased a road hazzad policy was frustrating. Finally a salesperson or manager saw my frustration and asked someone in Finance. When he asked a financial staff person if he would help me, his response was “where is everyone else?” I said “they are sitting in their offices on their xxxx cell phones.” More