Certified Benz & Beemer

More than I expected We never expected to get such down to earth, friendly and responsive service in a high end dealer ship located in Scottsdale! Samuel DeStefano went a We never expected to get such down to earth, friendly and responsive service in a high end dealer ship located in Scottsdale! Samuel DeStefano went above and beyond our expectations. All our questions were answered and he stepped us through the process quickly and efficiently. He made the whole experience completely enjoyable. Thanks! More

Great Experience By far the easiest car deals that I have ever gone through. Andy Manhal was the salesman and he made sure everything went smoothly and quickly. By far the easiest car deals that I have ever gone through. Andy Manhal was the salesman and he made sure everything went smoothly and quickly. More

My A4 Delightful Purchase! I called Chris B. when i saw the A4 in that exquisite color (desert sand) on line. He was easy and never "salesy' on the phone. (I have been in sales I called Chris B. when i saw the A4 in that exquisite color (desert sand) on line. He was easy and never "salesy' on the phone. (I have been in sales most of my life...so recognize sincerity). Chris was very easy going and sincere. I said i would be in between 4-6 PM that day. I came in and the first person i met was Chris. He was terrific all the way through the process. I knew i wanted that car the minute i saw it.. as i have done my research. So, we started the process. My son came in (an Audi Aficionado) and went over all the details of the car with Chris. Chris was patient, attentive and realistic. My son is a "tough Audi expert" and he trusted Chris also, and left to let me finish the process. I went home with my car and am absolutely thrilled! FYI: The finance guy was an issue. When we went to wait for him so i could sign papers, he walked up to us and looked perplexed and "un approving" in his demeanor and way he phrased things. (I have been teaching communicaitons in corporations for 35 years). I became anxious, thinking my sale would not go through. He said, " soooo, how do you get paid?" (I am an independent consultant and have been forever. ) I explained it and he still appeared disapproving in his demeaner and head shaking. (Frankly i wanted to slap him!). He left again, disgruntled and i asked Chris, is this not going to happen?? Chris reassured me positively that i was driving my car home! Otherwise, i would of been sure it was over. the finance guy came back 10 minutes later and said, who writes your checks? And how much do you make a month? (which was all in the document that Chris went through with me prior). He told me i need to have 2 bank statements to prove this. I was furious. But Chris reassured me it was all OK, and he stayed with me. Later he came and got me and i signed everything. My assessment of the situation: a) the Finance guy was posturing his power...and liked to make me nervous, as HE made it clear with his demeanor and questions that HE had the power to deny me. (Though I already had my credit approved). I signed the papers, and Chris saw to it that I was calm and happy. I told Chris i was going to make this known to all of you, as it really through a kink in my experience. The finance guy STILL NEEDS to be slapped! WHEN i come into the dealership again (and i will, as i love Chris!) i will find him (also a Chris) and have a "discussion" with him about the impact of his behavior. The other people i met (Bart?) were delightful. I will be recommending your agency. Oh, the finance guy didn't tell me about the extended warranty options - i need to call tomorrow to find out about them.. Peg K More

Vehicle search I'm rating this dealership with 5 star! Due to the fact that I was greeted with a smile, friendly and knowledge of the vehicle I'm interested in. Andy I'm rating this dealership with 5 star! Due to the fact that I was greeted with a smile, friendly and knowledge of the vehicle I'm interested in. Andy Manhal is the man! Best regards Troy F. More

Great Buying Experience I worked with Andy and he was very laid back, honest, and upfront about all pricing/purchasing options. I didn't feel as though I were getting a run a I worked with Andy and he was very laid back, honest, and upfront about all pricing/purchasing options. I didn't feel as though I were getting a run around, and was made to feel important even though I certainly wasn't buying the most expensive car they had! :) I would definitely recommend both Andy and the dealership. More

Excellence My experience with the staff at Certified Benz and Beemer is yet again top notch, no pressure and going above and beyond to get me in the car I wanted My experience with the staff at Certified Benz and Beemer is yet again top notch, no pressure and going above and beyond to get me in the car I wanted with no hassle. This is by far the best experience of any car dealers I have had before. My previous purchase of my BMW 528i when the dealership was in Mesa, AZ was just as hassle free as my current purchase of a BMW 750Li. Thanks guys for your excellent service. More

What a personal experience Wow. Just wow. The service I received from Samuel DeStefano was the best I have ever had at a dealership. I walked in looking to buy a beemer and cate Wow. Just wow. The service I received from Samuel DeStefano was the best I have ever had at a dealership. I walked in looking to buy a beemer and catered the whole experience to me. He stuck with me for 5 hours while I was trying to decide. Really an outstanding guy! More

Great Staff! I had been looking on Craigslist for a Jetta and came across one that fit all my specifications. When I called the dealership to inquire about said Je I had been looking on Craigslist for a Jetta and came across one that fit all my specifications. When I called the dealership to inquire about said Jetta, the sales person told me that it was no longer available and suggested that I take a look at the VW CC they had in. I was dead set on a Jetta, but I'm so glad that my salesperson Alex made the suggestion. I am so happy with my purchase. All the staff was great and made sure I had everything I needed to pick the right vehicle. Alex even called me a few days after I had bought it just to see how I was liking the car. So glad I chose to purchase my car from Alex at certified Benz and Beemer. More

Great, Professional Customer Service from start to finish! I've known of CBB for some time, as I'm usually "looking" for autos on a regular basis. Decided to finally come in and see what they had and what the I've known of CBB for some time, as I'm usually "looking" for autos on a regular basis. Decided to finally come in and see what they had and what the could do for me. Met Jim and Rich B who took us through the awesome selection of autos and we decided upon one that was just right for us. We were then introduced to Chris who did all the paperwork and with Lee and Peter, in the office. All around, a really great bunch with whom to do business. No pressure, no complications, completely professional and easy to do business with (and just great guys, as well). When I picked up our "new" auto, Jim took me on a quick tour of the facilities, parts & service where I was introduced to Val, my go-to person for Service (should that time ever come). The auto was delivered clean and ready, on time, as promised. I'd recommend CCB to anyone looking for a great, quality auto at the most reasonable of prices. I know that my son will be coming back when he's ready to get his new auto, later this year. I know he was impressed, and that's a hard thing to do... More

Stress free I've been pretty apprehensive about buying a new vehicle from a dealership. I visited this dealer because I had an appointment cancel nearby and I had I've been pretty apprehensive about buying a new vehicle from a dealership. I visited this dealer because I had an appointment cancel nearby and I had been considering buying a new car. I WAS nervously thinking I was going to be bombarded with aggressive sales people that didn't have my best interest in mind. Upon arrival I was promptly greeted by Samuel DeStefano. At first my guard was up since I knew I would be approached. Samuel was very professional and his mild conversation approach kept me at ease. I still did not know what vehicle I wanted but that didn't matter. He took me around to show me some of the deals they had for that month and really focused on me instead of the car. I felt like I would get a great deal no matter what car I chose. I would recommend Samuel and his staff any day. More