Certified Benz & Beemer

Awesome Customer Service I took my vehicle in three days ago so they could fix a problem with it that was present when I bought it. After a few times bringing it in they fina I took my vehicle in three days ago so they could fix a problem with it that was present when I bought it. After a few times bringing it in they finally diagnosed the problem. I was given a loaner car (but I brought in an SUV) Maurice in the service department would not give up until he found the problem. After several tries and still not fixing it....I contacted the General Sales Manager, Trevor, who had emailed me after purchasing my H3 and told me if I needed anything to contact him. So I did and advised him of what was going on and they could not fix the issue. Trevor came out the to service area and personally talked to me and ensured me the issue would be fixed. The next day I was introduced over the phone to Danny, the service shop foreman. Danny told me he would need the car an extra day to fix the problem properly. I was not happy but I understood. The next day Danny called me and informed me that he had found the issue and would have my car back to me that day. He also told me that since they had the car for so long that he was going to waive an $89 fee that I was going to be charged (which I had no problem with) for them programming two keyless remote controls I had purchased as backups for my original one. I did not ask him to do that....he just felt bad because I was without my vehicle for two days....true to his word he called me that afternoon (yesterday) and told me my car was ready. When I got there to pick it up it was washed and the problem was fixed. My service experience there was outstanding. Everyone I dealt with, Maurice, Danny, Trevor, and Tony (I believe the service dept manager) were very professional and caring. I cannot say enough about this fine group of individuals. One suggestion I have though. When someone is given a loaner while the dealership keeps theirs it should be a comparable model. I was given a sports car, I have been driving a Hummer H3 for the last 7 years and that is why I bought another one....I like the ease of getting in and out of the vehicle. I was in the Marine Corps for 21 years and my knees are shot...I just had surgery on them and it was very painful getting in and out of that small car...I even banged my knee I had the surgery on most recently twice getting out. So, the loaner should be something close to what you are having fixed. Other than that like I said...great experience. More

GREAT EXPERIENCE!!!! My husband and I had a great experience and would highly recommend Certified Benz and Beemer and Travis Walters, sales person to anyone who is looking My husband and I had a great experience and would highly recommend Certified Benz and Beemer and Travis Walters, sales person to anyone who is looking for great service and a understanding staff who will work hard for you to make your dream of car ownership a reality. More

sun devil fever Special thanks to Tony D for making my purchase the easiest and most enjoyable in years. I love my new car and will most definitely be back for my nex Special thanks to Tony D for making my purchase the easiest and most enjoyable in years. I love my new car and will most definitely be back for my next. Thanks Certified! More

Awesome!! The whole process from start to finish was great! From the negotiations to signing the contract and obtaining finance, they whole process was a breeze The whole process from start to finish was great! From the negotiations to signing the contract and obtaining finance, they whole process was a breeze and painless. The Service Managers are top notch too! Easy to schedule with, very accommodating and communicate regularly. Highly recommend CB&B! More

The Way Buying a Car Should Be! My wife and I have turned to Certified Benz and Beemer twice now and had a great experience both times. Gary and Berrin proved that some car dealersh My wife and I have turned to Certified Benz and Beemer twice now and had a great experience both times. Gary and Berrin proved that some car dealerships actually can be different from the others. We have had some really painful experiences with other dealerships that were supposed to be "different" than the typical high-pressure, game playing stereotypes but were not. These folks at Benz and Beemer do what they say and we wish we would have known about them YEARS ago!! Thank you Gary and Berrin (sorry for screwing up your name the 1st time we spoke Berrin) Kurt & Dee - Goodyear AZ More

Pain Free Purchase We traded in a used car and purchased a used car from Certified Benz & Beemer at one time. Everything about both transactions was great. We were given We traded in a used car and purchased a used car from Certified Benz & Beemer at one time. Everything about both transactions was great. We were given a very good price on the car we were selling (the best of four estimates), and after extensive internet comparison shopping, I can say the price on the car we purchased was very fair. The people we dealt with at Certified Benz & Beemer were very professional and friendly - it was the most comfortable car sale/purchase experience I've ever had. Thank you Danny and all the staff that helped us along the way. More

Great buying experience Matt provided a great sales experience. He met me at my scheduled appointment time with car ready to test drive. The price negotiation was very fair Matt provided a great sales experience. He met me at my scheduled appointment time with car ready to test drive. The price negotiation was very fair and straightforward. After the sale he worked very hard to tie up all the loose ends, including tracking down the floor mats, ordering new owner's manuals, and even sending me lost items from my trade-in car in the mail! Truly first class service. I would definitely buy another car from him and Certified Benz & Beemer in the future. More

Great Experience Danny did an amazing job helping me get into a new vehicle. I came in with a couple models in mind. Danny lined up several cars and handed me the keys Danny did an amazing job helping me get into a new vehicle. I came in with a couple models in mind. Danny lined up several cars and handed me the keys. I looked over all of them and picked the one I liked the best. I went on a test drive and the car was fantastic! Financing was quick and painless. Danny was nice and upbeat the entire time. I'd definitely come back and buy another vehicle from him, again. I walked in to the dealership and about 2-3 hours later, I drove off in a new ride. Great price, great car, great experience! More

Excellent Job! There was no negotiating. They put their best offer on the table and it was more than fair. Overall a great experience. Nice job to the entire Cert There was no negotiating. They put their best offer on the table and it was more than fair. Overall a great experience. Nice job to the entire Certified Benz and Beemer Team! More

Customer Satisfaction with CBB I was extremely pleased with the service I received from Jamie. Any questions he did not know, he would check it out and get back to me in a very time I was extremely pleased with the service I received from Jamie. Any questions he did not know, he would check it out and get back to me in a very timely manor. Being a salesman, I know how important it is to service the customer. Jamie did a fine job of that for me. I will highly recommend both CBB and Jamie for any of my friends who may be interested in purchasing a car! More