Certified Benz & Beemer

On 12/31/23, Q made the sale very easy. We had to drive from Sierra Vista and Q made a video of the car for us prior to us coming up to CBB. This is the second BMW we purchased from CBB. Th We had to drive from Sierra Vista and Q made a video of the car for us prior to us coming up to CBB. This is the second BMW we purchased from CBB. Thank you!! More

May be one of the best experiences with a dealership in 50 years of buying cars. Tim Scott was friendly, extremely knowledgable about the car I was interested in, took as much time as I needed for a test d 50 years of buying cars. Tim Scott was friendly, extremely knowledgable about the car I was interested in, took as much time as I needed for a test drive and info gathering. He promised a zero pressure experience when we met and delivered. Decided to wait on a decision due to a near term move, not the dealer’s pricing or terms. Can’t recommend enough. More

Tim was great and very helpful with our purchase. I can’t recommend him enough. I can’t recommend him enough. More

Robert was great and knowledgeable. Very helpful and answered all of our questions. Will definitely return in the future. I would only like to deal with Robert when I return. His kindne Very helpful and answered all of our questions. Will definitely return in the future. I would only like to deal with Robert when I return. His kindness was beyond appreciated. More

Great dealership. Came in and was greeted right away. Even tho they did not have my car I will still be searching in the future. Came in and was greeted right away. Even tho they did not have my car I will still be searching in the future. More

Excellent experience with Que and Eddie at Certified Benz and Beemer. Found exactly the car I wanted and the process was quick and easy. Would highly recommend. and Beemer. Found exactly the car I wanted and the process was quick and easy. Would highly recommend. More

Decent group of guys, no hassle buying. Andy and Kerry were nice guys and made it easy Andy and Kerry were nice guys and made it easy More

The dealership has a good inventory, staff is professional and helpful, and website is comprehensive and informative. Thank you Danny Quintana for your attention and kindness! professional and helpful, and website is comprehensive and informative. Thank you Danny Quintana for your attention and kindness! More

Please Read… Andy deserves the “Salesman of the Year Award”. I was highly impressed by his personalized video upon first contact. No one has ever taken the initiative to do this for me in the past. I re Award”. I was highly impressed by his personalized video upon first contact. No one has ever taken the initiative to do this for me in the past. I really enjoyed the fact that he created a marriage between me and the car immediately. His follow-up was exactly as he stated it would be. I will say this: my first time buying an online vehicle and out of state, Andy and his “Dream Team” (Sara, Adam and Maggie) made this the most Pleasurable Car Buying Experience that I have ever had. If and when I decide to purchase another vehicle, I will contact CBB again! Thank you Andy….I see why you’re Dino’s # 1 guy. I wish you well and look forward to doing business with you again! Lastly, thank you for the pre-shipping video…Excellent Job!!! 👍🏾 More

The dealership has amazing vehicles . ... but unfortunately, that is where my positive experience ended. I found a vehicle that I loved online.....and it was just as nice in person. I got ... but unfortunately, that is where my positive experience ended. I found a vehicle that I loved online.....and it was just as nice in person. I got pre-approved and came in ready to roll. Fast forward through the initial purchase (which I made because I liked the vehicle more than I disliked their customer service.) and less than 90 days later, I have a mechanical issue arise. I had a short term warranty on the vehicle so I had it brought in immediately. Initially they told me my issue wasn't covered under the warranty but said they would look into it further to confirm. Two weeks later I hadn't heard anything, so I reached out. The mechanic working on my vehicle was out so no one had answers for me. This was majorly confusing because I was told by them later that no work had been done on my vehicle for the first 3 months of it being in their possession. Yes, it took them 3 MONTHS to do any work on my vehicle. You heard right. After the initial diagnostic, nothing was done. During those 3 months, I was calling and emailing and receiving little to no information. Just a lot of "call back later" and "we'll get back to you on that". My wife even drove in and was told that she could not get info because the mechanic was out and they didn't know what was happening. What initiated them to do any work and have the New Service Manager contact me was that I sent a letter to the owner explaining the situation. I would message and call at least once a week and rarely get a response. Had the repairs not been upwards of 4k, I wouldn't have even bothered. But I wanted the warranty, that I paid for, to cover what it could. After speaking to the "New" Service Manager, he assured me that they would get on it and apologized for the mix up. He was new to the position there and was not aware of my situation. A week later, to his and my surprise, no one had done anything (not sure if someone took responsibility for how that happened). After Dale gets the ball rolling, they had to replace the same part twice ..... so even after that, I still don't have my family vehicle and it is now holiday season. Finally, I get the call that my vehicle is ready. I am excited to have my car back so I make the 45 minute drive (again) to them to pick it up. I leave the lot in my car and can tell immediately that my vehicle is not right. I take it back and they tell me that the part that they fixed is not working ..... AGAIN!! But, this time, they find out that something else is causing the failure. For the first time, they offer a dealer loaner. Mainly because another complaint of mine was that I spent the holidays without my family car so I had to do a "multicar shuffle" to get my kids around. It was aggravating. All I got from them was another apology and a discount on the price of the part (that was NOT a warranty item). Let's not talk about the loaner vehicle that was given to me with 3 month old expired tags. Just a nightmare, so far. I know that they have new people in there to right the ship......but there is no way that dealership should be run that way. That is awful service from a service department. I will add that the limited interactions that i have had with Jack and Dino has been pleasant and professional. Dale (the new manager) has also been very apologetic and helpful ..... but I don't think I should have to go to the top before someone takes care of something simple like this?? Maybe I am wrong. This experience has been frustrating, to say the least. My vehicle has been in their service department longer than it has been in my possession. And this dealership comes highly recommended by family and friends. Even they are shocked about this situation. Maybe this was just a one time thing ..... 5 stars for the dealership and the vehicles on the lot. One star for the service and finance department. That's just my honest opinion based on my experience. More