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Certified Benz & Beemer - Service Center

Scottsdale, AZ

4.8
1,618 Reviews
Call Service Center (888) 553-7071

1,618 Reviews of Certified Benz & Beemer - Service Center

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August 26, 2023

I took my Mercedes in for an oil change and received excellent service! They included a personalized vehicle inspection video and washed my car! More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Schaefer
Report | Print
Aug 28, 2023 -

Certified Benz & Beemer responded

Dear Alex: We really appreciate your 5 Star review! We couldn't be happier to hear about your outstanding experience with our Service Department. Thanks so much for giving CBB the opportunity to earn your business and please let us know when we can ever assist you again.

August 24, 2023

Went in for service and was very well taken care of. This is the best dealership in the valley by far, unbelievably good cars and the best service. More

by davemanahl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Ede
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Manahl , Rich Roberts
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Aug 28, 2023 -

Certified Benz & Beemer responded

Dear davemanahl: We are delighted that the Service Department took such good care of your recently. Thanks so much for your kind words and support. Please let us know when we can ever assist you again in the future.

August 24, 2023

Kept my car for more than a month and couldn’t even fix it they took like a month to fix an issue that wasn’t even the culprit More

by Erick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Ede
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Brodersen, Dan Ball
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Aug 31, 2023 -

Certified Benz & Beemer responded

Dear Erick: We are disappointed to read your review. I reached out to you and we discussed that you were unhappy with the delay and decision by the warranty company on the repair of your turbo. We appreciate working with you towards a cost-effective resolution of this issue. Sincerely, Mike Broderson, Service Director

August 21, 2023

The staff is attentive and helpful. This was my first servicing since buying the car and the process was relatively smooth. More

by Michaelf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Schaefer
Report | Print
Aug 23, 2023 -

Certified Benz & Beemer responded

Dear Michaelf: Thanks for sharing your positive feedback about our Service Department. We appreciate your kind words and support. Please let us know when we can ever assist you again in the future.

August 18, 2023

Everyone is so friendly, and so sufficient. My first time in, and I will be back! Thank You! More

by meggknowles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Aguilar, Dan Ball
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Aug 20, 2023 -

Certified Benz & Beemer responded

Dear meggknowles: You are very welcome and thanks so much for sharing your 5 Star review regarding our Service Department. It is our pleasure to assist you and we look forward to the next opportunity to provide you with outstanding customer service.

August 17, 2023

My service technician is truly amazing his honesty is truly appreciated. I am incredibly thankful for his service at Benz and Beemer. More

by KarenT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Ball
Report | Print
Aug 18, 2023 -

Certified Benz & Beemer responded

Dear KarenT: You are very welcome and thanks for sharing how well Dan and the CBB Service team treated you. We really appreciate your kind words and support. Please let us know when we can ever assist you again in the future.

August 02, 2023

The dealership and management are good but it’s the people that work here that are incompetent and don’t really care about the customers. More

by I AM BALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Ball
Report | Print
Aug 07, 2023 -

Certified Benz & Beemer responded

Dear I AM BALA: Thanks so much for the kind words regarding Certified Benz & Beemer as well as management. Your comment regarding our employees is obviously of concern and I welcome the opportunity to hear more about your experience. Please contact me at the dealership so I can see what I can do to assist you and make things right. Sincerely, Dino DeLuca, General Manager

July 16, 2023

The inspection video was awesome! ! The service was quick and my service advisor is great!! The facility are clean and smell nice.. I waited at the lobby waiting area. Drinks & cookies More

by Ms. Remy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Schaefer
Report | Print
Jul 16, 2023 -

Certified Benz & Beemer responded

Dear Ms. Remy: We are delighted that you appreciated your visit to our Service Department and, in particular, the inspection video that you were provided. It's nice that you liked our waiting area (and delicious cookies). Thanks so much for choosing CBB and we look forward to being there for you in the future.

July 14, 2023

I brought my car in for routine service and a full detail and it looks brand new. It was going to take all day so I had the driver take me to the mall. Rich was my service advisor and was such a sweetheart. More

by walshjam18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Roberts
Report | Print
Jul 16, 2023 -

Certified Benz & Beemer responded

Dear walshjam18: We are delighted that you had such a good experience with Rich and our Service Department. It's great that you appreciated our concierge service as well. We are grateful for your business and look forward to being there for you in the future.

July 12, 2023

I am impressed with this dealership because every time I go there I am treated with courtesy. I originally was doing business with Alexander Smith. He was not at work today and Tim Smith treated me as if I More

by kaucharles808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Smith
Report | Print
Jul 12, 2023 -

Certified Benz & Beemer responded

Dear kaucharles808: We really appreciate you taking the time to share your positive feedback with us. It's nice to hear that Tim was so helpful with you when Alexander wasn't available. Thanks for the choosing CBB and the 5 Star rating. We hope to have the pleasure of working with you again.

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