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Champion Chevrolet
Johnson City, TN
1,389 Reviews
Come down and be a Champion! We are your new and used Chevrolet Cadillac dealer in Johnson City, TN. Located at 3606 Bristol Highway, we are a convenient drive away from the Johnson City Airport and Cherokee National Forest. Let us show you why customers continue to make Champion Chevrolet Cadillac their number one Chevrolet and Cadillac dealer. If you have been considering other dealers, keep looking through our website to see why we're the better option. Make us your one-stop-shop for Cadillac and Chevrolet vehicles.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,389 reviews
Verified Customer
March 06, 2024
Absolutely best service around. Would never trade or buy anywhere else. These guys are the best Would never trade or buy anywhere else. These guys are the best More
by kjrmotorsports
Employees Worked With
March 05, 2024
David and Lynn helped us throughout the entire process. No pressure to do anything at all. Very nice, helpful and professional people. 5 star experience. No pressure to do anything at all. Very nice, helpful and professional people. 5 star experience. More
by jmccoy1004
March 04, 2024
Great customer service! !I have traded and purchased many vehicles from this dealership and have always been satisfied with the service. !I have traded and purchased many vehicles from this dealership and have always been satisfied with the service. More
by DVMNANCY
March 04, 2024
This was my first visit to Champion Chevrolet, having recently moved from Knoxville to Johnson City and needing my Cadillac serviced. First, I want to say that the gentleman on the service center side w recently moved from Knoxville to Johnson City and needing my Cadillac serviced. First, I want to say that the gentleman on the service center side was great, which I expected the customer service to continue. He was friendly from the moment I pulled up to the garage, and until we parted ways. Service overall was good and no complaints. However, after waiting for 2 hours, I saw my Escalade be pulled out and parked to the side as though it was ready. After about 20 mins, and needing to return to work, I got up to inquire if I was ready to go. I walked to what must have been the parts counter where 2 men were working on computers. I was the only person at the counter and after about a minute one of the men asked if he could help me (no smile, and quickly pointed me to another area). The lady in that office overheard the man tell me to see her and as I stepped in to her doorway, I was immediately met with body language signaling extreme annoyance, which spoke volumes to me. I obviously interfered with the work being done at the parts counter, but this lady looked me up and down from head to toe with a look on her face that let me that I should not be there. She never smiled, she honestly looked completely miserable, and as I proceeded to ask if my car was ready she snapped 'what's the name" to which I responded and again the body language of how she searched through the records behind her basically reflected that of someone being forced to do a job they hate. I am a healthcare executive and am constantly reminded of the importance of customer service, but after the encounter with at your service check out, I find it best that I take my Escalade elsewhere so that I don't have to be made to feel that my $200 for service is not welcomed at Champion Chevrolet. More
by christina.jackson
Employees Worked With
March 03, 2024
I went to the dealership for some maintenance work including the fact that the heater was not working right. There was one person waiting when I got there and 3hours 15 minutes later I left with the o including the fact that the heater was not working right. There was one person waiting when I got there and 3hours 15 minutes later I left with the only comment on my heating problem being "there is nothing on the computer so we reset it." Guess what it still doesn't work right - it will work if I do what an older mechanic told me. "It sounds like a valve is stuck and to try running the temp up and down. That does work but I find it hard to believe that your mechanics based on what the computer said showed no concerned that in the recent cold weather the heater didn't work in a Cadillac that's not quite two years old. Needless to say my next car will not be another Cadillac. More
by SHAFER1965
Employees Worked With
March 03, 2024
Staff very knowledgeable of product availability and determining my needs. I highly recommend Champion Chevrolet! determining my needs. I highly recommend Champion Chevrolet! More
by Kdrose96
March 02, 2024
Very helpful to locate the mechanical problem. The repair required and cost clearly defined. Work was completed in a timely manner The repair required and cost clearly defined. Work was completed in a timely manner More
by WILLIAMBLAIR1
Employees Worked With
March 02, 2024
Very good dealership. Service was prompt and on time. Quality was good Everything done was explained. 5 year old vehicle and the only place it has been serviced Service was prompt and on time. Quality was good Everything done was explained. 5 year old vehicle and the only place it has been serviced More
by DKOCHER3595
February 29, 2024
Wonderful people. Everyone we had any interaction with was nice. We wasn't pressured to go one way. They didn't have what we wanted at the dealership so they brought i Everyone we had any interaction with was nice. We wasn't pressured to go one way. They didn't have what we wanted at the dealership so they brought it to the dealership from another. More
by katie-tipton
