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Champion Chevrolet
Johnson City, TN
1,389 Reviews
Come down and be a Champion! We are your new and used Chevrolet Cadillac dealer in Johnson City, TN. Located at 3606 Bristol Highway, we are a convenient drive away from the Johnson City Airport and Cherokee National Forest. Let us show you why customers continue to make Champion Chevrolet Cadillac their number one Chevrolet and Cadillac dealer. If you have been considering other dealers, keep looking through our website to see why we're the better option. Make us your one-stop-shop for Cadillac and Chevrolet vehicles.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,389 reviews
April 15, 2018
Super and knowledgeable staff. Excellent staff. Very knowledgeable and professional. Dealership was as clean as could be. The service manager explained the work to be done and apps. Excellent staff. Very knowledgeable and professional. Dealership was as clean as could be. The service manager explained the work to be done and apps. How long it would take. Was in and out in no time. More
by DORTON33
Verified Customer
April 14, 2018
Great personnel from Sales to Owner Bob Bays and Tim Copenhaver made our experience much better than most dealerships we have dealt with in the past. Easy to deal with and also quick and Bob Bays and Tim Copenhaver made our experience much better than most dealerships we have dealt with in the past. Easy to deal with and also quick and smooth! More
by TPWIDEGLIDE
April 14, 2018
Great & easy experience James Hayes was a very friendly salesman & made our experience there enjoyable & easy. I was on a mission to buy a car when I came in but didn’t want James Hayes was a very friendly salesman & made our experience there enjoyable & easy. I was on a mission to buy a car when I came in but didn’t want the usual hassle. With James it sure wasn’t a hassle. He helped my buy a car of my dreams & had it completely ready for me to drive home the next day. Thanks so much! More
by RJFEATHERS5
Employees Worked With
James Hayes
April 14, 2018
very pleased with all aspects of service i was pleased with all aspects of my service. everything was done on time as i had requested. i would return again anytime i need parts or service. i was pleased with all aspects of my service. everything was done on time as i had requested. i would return again anytime i need parts or service. More
by ALLENH1120
Employees Worked With
Brad Cunningham
April 13, 2018
Service Representatives Customer Service was great I was a little upset for the time it took on my car but they explained in detail the problems. They seemed to care and pati Customer Service was great I was a little upset for the time it took on my car but they explained in detail the problems. They seemed to care and patient with me I appreciated that kind of service. More
by JIM.COCHRAN1
Employees Worked With
I don't remember names but all the employees gave good customer service.
April 12, 2018
My experience was excellent. I have given this rating because when they are excellent what other rate can I give them. They are wonderful to work with. I appreciate them. I have given this rating because when they are excellent what other rate can I give them. They are wonderful to work with. I appreciate them. More
by joker77
Employees Worked With
Brad Cunningham
April 11, 2018
Four trips to get my HHR repaired. I brought my HHR in for repair. At that time approximately 2 months ago, I had a coupon for an all points inspection so since I was hearing noises in I brought my HHR in for repair. At that time approximately 2 months ago, I had a coupon for an all points inspection so since I was hearing noises in the front of the vehicle I thought this would find the problem. But, after the inspection the service person advised me that no problems were found. I drove the vehicle for a couple more weeks continuing to hear the noise. So, I got an appointment and returned to have the vehicle checked again. This time I was advised that the noise could not be located. But, that I had a left front abs sensor bad. Due to the cost of this service/parts I did not have anything done at that time. Checking my records at home I found that the whole drum and sensor unit was replaced and were within warranty (the service person I believe was Terry) did not advise me of this info instead I was charged again just for bringing it in? I called the salesman Lloyd Fleenor who I bought the car from when it was new, to discuss the problem. He immediately contacted the service manager and told me to bring the HHR in anytime when it made the noise. I advised him it always made the noise. So he had Shannon Monroe call me to set up a time to again check it out. Shannon was very helpful and advised me of the warranty coverage. However, I still had to wait 4 days to take it in for repair. At that time the found after test driving it for the 1st time out of all the visits, that the other front hub had gone bad and was the source of the noise. I ended up paying $455 for that repair. There seem to be no concern about how many times I had brought the vehicle in for repair and nothing was done. Until this problem I had confidence in the service department. Now, not so much. I thin Mr. Fleenor is one of the top employees at Champion. More
by mr.blevins
April 11, 2018
2015 Certified Silverado Kristen was very friendly and knowledgeable about the vechile I was wanting to purchase. They made me a fair offer on my 2011 Silverado and financing Kristen was very friendly and knowledgeable about the vechile I was wanting to purchase. They made me a fair offer on my 2011 Silverado and financing was a breeze. I’m so glad I purchased this beautiful Silverado from champion there all were very professional. Thank you Champion Chevrolet More
by DENNISCROUTHERS
April 10, 2018
Bad experience with routine service issues After waiting 2 hours I find out only battery change and washer fluid line was reconnected. Routine service that was scheduled online was not done. I After waiting 2 hours I find out only battery change and washer fluid line was reconnected. Routine service that was scheduled online was not done. I had to wait another 45 minutes for my service which made me question the accuracy and care taken since it was a rush job. This was all set up in advance online and I received several emails and texts confirming the service. However Terry said they had nothing in their system showing what I selected online and that I should have mentioned I wanted service work done as I only mentioned the battery and washer fluid problem. I’m shocked the customer is expected to accept responsibility for the dealerships mistake after I did my part. I feel I was cheated out of a thorough inspection and service since it took two hours to change the battery and reconnected the washer line but less than 45 minutes for oil change, tire rotation and multi point inspection. Additionally, the oil service light was on and I only had until 4/10 to use a complimentary service so Why wouldn’t they ask if I wanted to take care of that while I’m there if it didn’t show up in the system? Isn’t that just normal customer service? I’m very disappointed in my experience and hope it can be used to improve your service. More
by farm_girl38
April 10, 2018
Oil change Good mojo was the teams demeanor upon entering dealership we have always used this dealer and intend to come back in the future thank you Good mojo was the teams demeanor upon entering dealership we have always used this dealer and intend to come back in the future thank you More
by LISA.COGGINS
