Champion Chrysler Dodge Jeep RAM

Bought a $47,000 Jeep Wrangler back in June 2021...used with 49,000 miles. Battery goes out 4 months later, was stranded twice. Figured it was still under factory warranty, so I came to the dealership Ha with 49,000 miles. Battery goes out 4 months later, was stranded twice. Figured it was still under factory warranty, so I came to the dealership Had to pay $436 for a new battery, apparantly the warranty for a battery is only 3 years and 36K miles for new vehicles. At the service counter, Kathy explained the warranty package i purchased with the car (approx $3K) adds on an extra 24K miles for the powertrain only but doesnt cover a battery. Professional and courteous staff, but this is definately not right...its only been 4 months....BUYER BEWARE!!! More

My fiancé and I spent about 100k with Champion and will My fiancé and I spent about 100k with Champion and will never do it again! It took over 32 days to pay off a trade in and 26 days to send paperwork My fiancé and I spent about 100k with Champion and will never do it again! It took over 32 days to pay off a trade in and 26 days to send paperwork to our bank. The worst part was we couldn’t get a single call back from anyone in charge. They didn’t care about our issues once the sale was done. We have already begun spreading the word with our fellow Jeepers and this is only the beginning. Never ever go there! The Sales people are great but that’s where it ends. They clearly do not care about customer service. More

Do NOT buy here! They sold us a brand new RAM truck from a different dealership location that they had no authority or legal right to sell. We took out a loan, put a down payment, and they had even received a different dealership location that they had no authority or legal right to sell. We took out a loan, put a down payment, and they had even received the check from the bank. On the day we went to pick up our new truck, we were told we had to pick something else because the dealership where the truck was located no longer wanted to do business with them either. (Champion sold us the truck before getting the OK from the dealership where the truck was located - that’s totally their fault). Then they tried to charge us an additional $2,000 for a different truck from another out of state dealership! We said no way- that’s bait and switch! They are the ones that fraudulently sold us a vehicle - they should have been doing everything in their power to make it right. They even refused to give us back the check from the bank for the truck! Our bank had to threaten to sue them for breach of contract. Ultimately, we had to reverse the loan for the truck they fraudulently sold us, reinstate the loan on the car we were trading in, reinstate our insurance, and we had to pay 4 days worth of interest on a truck they fraudulently ‘sold’ us. They never once apologized, never tried to make it right. Unprofessional staff, right down to the tight pants they all wear. More

5 Stars! My salesperson was Jamie Gieger. I went to 5 Stars! My salesperson was Jamie Gieger. I went to purchase a car for my son and ended up buying two vehicles. Mr. Gieger after speaking with him o 5 Stars! My salesperson was Jamie Gieger. I went to purchase a car for my son and ended up buying two vehicles. Mr. Gieger after speaking with him on the phone set up a time for us to come in. He had two cars waiting up front under the awning so we wouldn’t get wet. He had already taken the time to test drive both vehicles for us. Seriously what type of “car salesman” does that? There was zero pressure. He had the keys waiting! We each drove the cars and knew that he had picked the right cars for both of us. The paperwork was simple but a little time consuming. While we finished things up in finance Mr. Gieger even went to the store and purchased us a drink and snack out of his own pocket while he filled the gas tanks up. He is a thoughtful young professional. Who doesn’t hard sale or push the customer. He really wanted to make sure we had the type of vehicle we needed and that would work best for us for years to come. Both finance managers are patient and take the time to explain everything to you. So no worries on that point. I was able to get both vehicles at a great interest rate with zero money down. And they treated me fairly on my trade in. After I bought both cars they had this very sweet young lady walk ya through each and every aspect of the vehicles. Showed us all the things the car does and let me tell you that Chrysler 300 does everything but drive its self. It’s a beautiful luxury car for a fantastic price. Anyway she must have spent 1/2 with each of us showing how to work everything. And said if you need of forget anything give me a call or stop by and I’ll show you again. This is NOT your normal dealership for yesteryear where you’d cringe just thinking about going car shopping. If you’re looking for a new or used vehicle this is the place to go on the Gulf Coast. More

Excellent service, helpful personal, staff that go out of their way, prices are reasonable, plenty of technicians that are friendly and professional, would recommend Champion for all your stuff with cars. their way, prices are reasonable, plenty of technicians that are friendly and professional, would recommend Champion for all your stuff with cars. More

I you do bussiness here then you will regret it. I don't see how they stay in bussiness. Certified pre owned not really checked out. Seems everything they say is b.s. see how they stay in bussiness. Certified pre owned not really checked out. Seems everything they say is b.s. More

Worst client service I have ever experienced Last week I received notification from my family that my father who has been battling cancer was being moved to Hospice and that I should leave Housto Last week I received notification from my family that my father who has been battling cancer was being moved to Hospice and that I should leave Houston to be in Florida as soon as possible. Because I did not know how long I would need to be there I decided that it would make the most sense for me to drive across Friday morning. Unfortunately when I got about 1/2 way there my new jeep that I bought this past summer broke down. I was able to make it to Champions Chrysler Dodge Jeep in Gulfport MS and I proceeded to explain the situation to the service manager that my father was going to pass at anytime and I needed to get to Florida as quickly as possible. I asked him if there was anyway that they could look at my jeep immediately to see what was wrong to either fix it or let me know if it was safe to drive. Initially he simply said "no we wont be able to look at it until the following week" I literally had to beg him with tears running down my face to get them to look at it, which they did. The technician advised me that it appears that the rear differential has a problem and they did not advise driving it. I then asked how quickly they could get it fixed to which I got the response "sometime next week". The complete and utter lack of compassion from this dealership floored me.. I then asked that since my jeep was under warranty if they could provide a loaner car so that I could get back on the road and continue to FL.. The response I got was "no we wont do that". I then had to spend the next hour on the phone trying to make arrangements to get a rental car.. Unfortunately at that time I received word that my father had passed. Needless to say I was not in a good spot mentally. At that point I could have used any help possible. Unfortunately this dealership would do absolutely nothing including not even providing a ride to the rental car company that was only a mile away. Eventually I was able to get the rental car however because so much time had been wasted at the dealership I ended up having to get a hotel and didn't arrive to FL until the following day. Missing any chance to see my father one last time. On Monday I tried to followed up with the dealership to check on the status of the repair. I called four times over the course of the day and went to the service department voicemail each time with never getting a call back. Finally I called a fifth time and asked the person that answered the phone to walk over to the service department and let them know I needed to talk to them.. She went over there only to tell me that they are all busy and I would need to call back later which I never did. Finally on Tuesday morning I was able to speak with someone only to find out they had not even looked at it yet. At that point I was beyond frustrated due to the fact that until it is fixed I am stranded in FL and cant leave until I am able to pick it back up on the way through back to Houston.. I asked them when they thought this would be and they literally could not give me an answer.. At that point I was done with Champions Dealership and contacted a towing service to have it moved to a different Jeep dealership about 15 miles away from the current one. The new dealership which is Bayside Chrysler Dodge Jeep in Biloxi MS is hopefully looking at it today. So far it has been night and day difference with the quality of service.. Words cannot begin to express how angry and dissatisfied I am with Champions Jeep and even though there is not much that I can do about it, I at least wanted to share my story on social media in hopes that it may reach out to someone in the Gulfport MS area that may now at least reconsider going to Champions for a new vehicle or service. Please feel free to share this with as many people as you want maybe at some point it will make it back to Jeep and they can address the level of service that one of their dealerships is providing More