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Chapman Ford Lancaster
Lancaster, PA
1,141 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,141 reviews
June 19, 2026
Very happy with my purchase of a 2026 Maverick. Was treated fairly with trade in and Johnny Dejesus was excellent in sales dept. Johnny knew my Maverick perfectly and was very accommodating. He is Was treated fairly with trade in and Johnny Dejesus was excellent in sales dept. Johnny knew my Maverick perfectly and was very accommodating. He is a genuinely nice guy and was a pleasure to work with. More
by Bud Warner
Employees Worked With
Johnny Dejesus (Sales Dept)
May 27, 2026
Tyler was very helpful throughout the buying process. We have purchased several new vehicles from Chapman. Their service after the sale is outstanding. We have purchased several new vehicles from Chapman. Their service after the sale is outstanding. More
by jceck
March 21, 2026
This is an Awesome Dealership, with amazing people. I live an hour and a half away and they worked with me over the phone for a few days until I made my final decision. We had a little miscommunication I live an hour and a half away and they worked with me over the phone for a few days until I made my final decision. We had a little miscommunication about my trade in which I honestly thought it was gonna be a deal breaker and I wouldn't get the Audi, but to my surprise they worked hard to get me approved with my negative equity. Usually when you go to purchase a new car your thinking long waits and expecting to take up half your day but by the time I got there they literally had basically everything ready to go. I took the car for a test drive, loved it of course, we came back and they had paperwork ready to go. I was in and out in under an hour. Ethan is super friendly and he is on top of his stuff. Thanks Chapman Ford for taking the time to get me in a new ride. More
by Denny
February 03, 2026
We had a wonderful experience purchasing a 2023 Ford F-450. Highly recommend Chapman Ford in Columbia. They staff is friendly, knowledgeable and went above and beyond. F-450. Highly recommend Chapman Ford in Columbia. They staff is friendly, knowledgeable and went above and beyond. More
by mmaltland
Employees Worked With
January 23, 2026
I bought a 2018 Ram Power wagon from Chapman January-15 2026. Aaron Hawbake and all the folks there were just the best. I drove 4 hours to get there, everything got done and I was on my way home in 3 hou 2026. Aaron Hawbake and all the folks there were just the best. I drove 4 hours to get there, everything got done and I was on my way home in 3 hours. Great job everyone. I highly recommend this dealership to anyone looking to be treated like a real person. More
by tniverth2
Employees Worked With
Other Employees :
Jessica Baker, Pam Williams
January 21, 2026
I will never go anywhere else for a new vehicle. I have been going to Chapman for over 10 years and am totally satisfied with the service I receive. They always listen to what my needs/wants are a I have been going to Chapman for over 10 years and am totally satisfied with the service I receive. They always listen to what my needs/wants are and always provide a great deal. Tyler, Mike and Ryan go above and beyond and I am always met with a smile. More
by mrsbean74
December 29, 2025
Great place to purchase a new Ford Truck. Very friendly not pushy and they get the job done so your not there all day like some dealers. We drove 2hrs from New Jersey and worth every minute. Very friendly not pushy and they get the job done so your not there all day like some dealers. We drove 2hrs from New Jersey and worth every minute. I will buy from Chapman Ford again. More
by burlino
December 02, 2025
We recently purchased a Transit 150 for our fleet and we are very satisfied with the service and attention we received from Harrison. are very satisfied with the service and attention we received from Harrison. More
by jhykes
Employees Worked With
November 30, 2025
Had a great experience purchasing a car from Chapman Ford of Lancaster! I traveled from Newark Delaware to there because they had a car listed at a fair price. They made it easy to purchase after other deale of Lancaster! I traveled from Newark Delaware to there because they had a car listed at a fair price. They made it easy to purchase after other dealerships made it difficult just to match their price. From the moment I called to when I signed the staff was super friendly and Tyler was very knowledgeable about the vehicle. I will be returning for future car purchases! More
by John D
Employees Worked With
