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Chapman Ford Lancaster
Lancaster, PA
1,083 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,083 reviews
October 30, 2020
I was contacted by Chapman ford to bring my 2016 F-150 in for recall on the brakes. I made the appointment with the person who called me for 815 am on 10/27/20 . Drove to Chapman drop the truck off returned for recall on the brakes. I made the appointment with the person who called me for 815 am on 10/27/20 . Drove to Chapman drop the truck off returned home. Phone call from service guy saying they can’t repair the trucks brake on the recall. Why? We don’t have any parts. Really then why call me and make an appointment More
by mdomin186
Verified CustomerEmployees Worked With
Don’t know the name of the person
October 29, 2020
The three people I dealt with directly Scott Greiner, Mike Mumma, and Mike Trufano were awesome and very attentive to my needs! As far as the rest of the dealership it was concerning that not every empl Mike Mumma, and Mike Trufano were awesome and very attentive to my needs! As far as the rest of the dealership it was concerning that not every employee was wearing masks. More
by beacon319
October 29, 2020
Everyone we dealt with was courteous, friendly and professional. The whole process of purchasing a used car was smooth as silk. Hopefully the follow up request will be handled as smoothly. professional. The whole process of purchasing a used car was smooth as silk. Hopefully the follow up request will be handled as smoothly. More
by dddavis_610
October 27, 2020
Service was fine. Did not like all the people walking around with their masks around their necks.The tech I had was fine, it was all the other ones. around with their masks around their necks.The tech I had was fine, it was all the other ones. More
by BRNJAMESD
Employees Worked With
Scott McCann
October 22, 2020
The dealership did a great job of getting my vehicle in quickly for my state inspection and recommended a 30,000 mile service which was needed. quickly for my state inspection and recommended a 30,000 mile service which was needed. More
by Larry G
October 22, 2020
Drove my truck down for an appointment to fix a faulty camera on a brand new Raptor. Also scheduled an appointment for a protective coating on the paint but was told I did not qualify for it. Salesman sai camera on a brand new Raptor. Also scheduled an appointment for a protective coating on the paint but was told I did not qualify for it. Salesman said I had three months to get the coating but turned out it was a lie. Went to pick up my truck after it was finished only to be disappointed they didn’t even run a hose over it. Next Ford will be from a new dealership. More
by jonpa85
Employees Worked With
Scott McCann
October 22, 2020
I was very pleased with the awsome service I received at this location. I am on my third Ford lease now and by far this dealership is the best.Scott my salesmen is the reason for this. He was 100% on top of this location. I am on my third Ford lease now and by far this dealership is the best.Scott my salesmen is the reason for this. He was 100% on top of everything. I did not have to call him one time . He is the man . I love this guy. I will definitely be back to see him again. Thank you all for a wonderful experience. Tony Mohr More
by tmohr2
Employees Worked With
Other Employees :
Scott Greiner, Morgan Benjamin, Kyle Rankin, Damien Fortson
October 21, 2020
Was able to get an appointment the next morning for this recall. I feel like family the way they treat you. I was very impressed with everyone!! recall. I feel like family the way they treat you. I was very impressed with everyone!! More
by ditzler5011
Employees Worked With
