Chapman Ford Lancaster

Very professional but still fun, sales rep had everything ready to do. Purchase was easy and quick, dealership extremely clean and set up well to protect from covid. ready to do. Purchase was easy and quick, dealership extremely clean and set up well to protect from covid. More

I can not say enough good things about my experience at Chapman Ford. I contacted them on their website and was responded to in a short amount of time. My spouse recently passed away and I wanted to trad Chapman Ford. I contacted them on their website and was responded to in a short amount of time. My spouse recently passed away and I wanted to trade his truck and my car at the same time to purchase a new vehicle. From start to finish the process was effortless. They actually came to my house to see my vehicles and brought a new Explorer for me to test drive ! Talk about customer service.....everyone that I spoke to was professional and courteous. The main man, Jason, was so easy to deal with. Always returning my calls and answering my questions and meeting my demands. The sales manager, Damien, who came to my home was awesome. The day of my trade was so effortless, from signing papers to having the salesman, Avanti, explain all the bells and whistles on my new Explorer to me. They have definitely earned my business and I will continue to have my new Explorer serviced there. I thank them all for an awesome experience ! Stacy B./ Red Lion PA More

I purchased a used Audi from them. They kept their promise to repair the check engine light, and deliver the car to my home. I would have liked the opportunity to chose to either purchase their in- promise to repair the check engine light, and deliver the car to my home. I would have liked the opportunity to chose to either purchase their in-house warranty or not, rather than them including it on the final purchase invoice without my knowledge. The car drives well, and I had a pleasant experience with the folks there. More

They make everything very easy. From scheduling online to online payment. I was updated when vehicle was compete. I am completely satisfied with Chapman service. to online payment. I was updated when vehicle was compete. I am completely satisfied with Chapman service. More

Thanks for the great car service. Excellent customer service. Work was completed in timely manner. Will return for future service on my 2008 Ford Edge service. Work was completed in timely manner. Will return for future service on my 2008 Ford Edge More

I ALWAYS GET GREAT SERVICE HERE. THE SERVICE PERSONNEL ARE ALL VERY POLITE, PROFESSIONAL AND CARING. TORI PHILLIPS TOOK CARE OF ME THIS TIME. SHE WAS VERY GOOD AT KEEPING ME INFORMED OF THE SERVICE ON ARE ALL VERY POLITE, PROFESSIONAL AND CARING. TORI PHILLIPS TOOK CARE OF ME THIS TIME. SHE WAS VERY GOOD AT KEEPING ME INFORMED OF THE SERVICE ON MY ESCAPE. WELL DONE! More

I am totally satisfied with Chapman Ford as I have been for several years. However, I am totally disappointed in the Ford brand. The car that we just had serviced is a 2016 Ford Fusion that we purchased at for several years. However, I am totally disappointed in the Ford brand. The car that we just had serviced is a 2016 Ford Fusion that we purchased at Chapman. It needed a new engine. This car has turned out to be a lemon as we have also had to replace the transmission recently as well. When I contacted Ford they told me that the engine AND transmission in this year of the Fusion were defective. Did they offer some compensation to help with repairs. ABSOLUTELY NOT. THEY DIDN'T CARE AT ALL. Needless to say we have purchased our last Ford. I will continue to use Chapman for service on our existing Fords but when the time comes to replace them we will be switching brands. More

These guys answered all my questions and allowed me to follow the progress of my truck's service. They finished my truck in the allotted time. Well done team! follow the progress of my truck's service. They finished my truck in the allotted time. Well done team! More

Great service and the new video of the inspection was pretty cool. The technicians are helpful and quick to answers all questions and I definitely will continue to use Chapman for all my service needs. pretty cool. The technicians are helpful and quick to answers all questions and I definitely will continue to use Chapman for all my service needs. More

The whole team at Chapman Ford is great. They follow up with every detail of the sale. Really nice to deal with. Will buy again. with every detail of the sale. Really nice to deal with. Will buy again. More