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Chapman Ford Lancaster
Lancaster, PA
1,097 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,097 reviews
September 04, 2020
I came in for oil change. Talked to Scott about my next I came in for oil change. Talked to Scott about my next car lease. good response. Scott has been my excellent go to person since 1984has always ha I came in for oil change. Talked to Scott about my next car lease. good response. Scott has been my excellent go to person since 1984has always had my well interest in all deals. More
by judydavem6
Verified CustomerEmployees Worked With
Scott Greiner
September 03, 2020
This is a dealership that listens to the customer. Nothing but an outstanding experience all around. I drove 80 miles for this experience and would do it again and again Thank you Chapman Ford Nothing but an outstanding experience all around. I drove 80 miles for this experience and would do it again and again Thank you Chapman Ford More
by stosh29
Employees Worked With
Other Employees :
Tyler D., L. Anthony Rodriguez, Damien Fortson
September 02, 2020
Service was easy to schedule, a loaner of the exact same model was provided, and the repair was done ahead of schedule. The repair was just as expected. model was provided, and the repair was done ahead of schedule. The repair was just as expected. More
by pa0336
September 02, 2020
Great sales associate, Larry was awesome - no pressure and answered all questions we had. I have not had any service performed to date, but I am hoping the service department is just as good as sales. and answered all questions we had. I have not had any service performed to date, but I am hoping the service department is just as good as sales. More
by peter60
Employees Worked With
Larry Busino, Damien Fortson
August 28, 2020
Serviced both cars within one week. Our regular service advisor was unable to work. Ms Tori Phillips and Mike took very good care of both times advisor was unable to work. Ms Tori Phillips and Mike took very good care of both times More
by BRUSSELL1617
August 28, 2020
Amazing service! They care and it shows! The new app to approve the work being done is really easy to follow and understand. It was all very clear. approve the work being done is really easy to follow and understand. It was all very clear. More
by denamaounis
Employees Worked With
Tori Phillips
August 28, 2020
Great Service, Very easy to schedule my service. Got me in and out with efficiency and speed. Plus recommended Pa. state inspection that was coming due. Thank You. in and out with efficiency and speed. Plus recommended Pa. state inspection that was coming due. Thank You. More
by bill@scarletcarpetphotography.com
Employees Worked With
Tori Phillips
August 28, 2020
Very professional and helpful. Never had a problem with this place.staff is very friendly and helpful. Will continue to patronize this dealership. Thank you very much this place.staff is very friendly and helpful. Will continue to patronize this dealership. Thank you very much More
by dziakl
Employees Worked With
