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Chapman Ford Lancaster
Lancaster, PA
1,097 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,097 reviews
August 27, 2020
Awesome and quick service! Got me in and out with efficiency and speed. Solved my problems and got me on my way! Thank you all! efficiency and speed. Solved my problems and got me on my way! Thank you all! More
by jonathan.caleb.handley
Verified CustomerEmployees Worked With
August 27, 2020
This is the second time my new 2020 Edge has been in for a problem. In 6 months it only 1087 miles on it. I hope the problem was fixed. a problem. In 6 months it only 1087 miles on it. I hope the problem was fixed. More
by jackieseamon
August 27, 2020
Very professional but still fun, sales rep had everything ready to do. Purchase was easy and quick, dealership extremely clean and set up well to protect from covid. ready to do. Purchase was easy and quick, dealership extremely clean and set up well to protect from covid. More
by merb975
Employees Worked With
Other Employees :
Finance person was great too., Scott Greiner, Damien Fortson
August 26, 2020
I can not say enough good things about my experience at Chapman Ford. I contacted them on their website and was responded to in a short amount of time. My spouse recently passed away and I wanted to trad Chapman Ford. I contacted them on their website and was responded to in a short amount of time. My spouse recently passed away and I wanted to trade his truck and my car at the same time to purchase a new vehicle. From start to finish the process was effortless. They actually came to my house to see my vehicles and brought a new Explorer for me to test drive ! Talk about customer service.....everyone that I spoke to was professional and courteous. The main man, Jason, was so easy to deal with. Always returning my calls and answering my questions and meeting my demands. The sales manager, Damien, who came to my home was awesome. The day of my trade was so effortless, from signing papers to having the salesman, Avanti, explain all the bells and whistles on my new Explorer to me. They have definitely earned my business and I will continue to have my new Explorer serviced there. I thank them all for an awesome experience ! Stacy B./ Red Lion PA More
by sadiesmimi75
August 25, 2020
I purchased a used Audi from them. They kept their promise to repair the check engine light, and deliver the car to my home. I would have liked the opportunity to chose to either purchase their in- promise to repair the check engine light, and deliver the car to my home. I would have liked the opportunity to chose to either purchase their in-house warranty or not, rather than them including it on the final purchase invoice without my knowledge. The car drives well, and I had a pleasant experience with the folks there. More
by chrismuhinyi
August 24, 2020
They make everything very easy. From scheduling online to online payment. I was updated when vehicle was compete. I am completely satisfied with Chapman service. to online payment. I was updated when vehicle was compete. I am completely satisfied with Chapman service. More
by jsevast
Employees Worked With
August 21, 2020
Thanks for the great car service. Excellent customer service. Work was completed in timely manner. Will return for future service on my 2008 Ford Edge service. Work was completed in timely manner. Will return for future service on my 2008 Ford Edge More
by griffith_greg
Employees Worked With
Scott McCann, Cliff Bullock
August 21, 2020
I ALWAYS GET GREAT SERVICE HERE. THE SERVICE PERSONNEL ARE ALL VERY POLITE, PROFESSIONAL AND CARING. TORI PHILLIPS TOOK CARE OF ME THIS TIME. SHE WAS VERY GOOD AT KEEPING ME INFORMED OF THE SERVICE ON ARE ALL VERY POLITE, PROFESSIONAL AND CARING. TORI PHILLIPS TOOK CARE OF ME THIS TIME. SHE WAS VERY GOOD AT KEEPING ME INFORMED OF THE SERVICE ON MY ESCAPE. WELL DONE! More
by 4eviek2
August 21, 2020
I am totally satisfied with Chapman Ford as I have been for several years. However, I am totally disappointed in the Ford brand. The car that we just had serviced is a 2016 Ford Fusion that we purchased at for several years. However, I am totally disappointed in the Ford brand. The car that we just had serviced is a 2016 Ford Fusion that we purchased at Chapman. It needed a new engine. This car has turned out to be a lemon as we have also had to replace the transmission recently as well. When I contacted Ford they told me that the engine AND transmission in this year of the Fusion were defective. Did they offer some compensation to help with repairs. ABSOLUTELY NOT. THEY DIDN'T CARE AT ALL. Needless to say we have purchased our last Ford. I will continue to use Chapman for service on our existing Fords but when the time comes to replace them we will be switching brands. More
by wanchd
Employees Worked With
August 20, 2020
These guys answered all my questions and allowed me to follow the progress of my truck's service. They finished my truck in the allotted time. Well done team! follow the progress of my truck's service. They finished my truck in the allotted time. Well done team! More
by BOB@BOBKREIDER.COM
Employees Worked With
