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Chapman Ford Lancaster
Lancaster, PA
1,097 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,097 reviews
August 18, 2020
Great service and the new video of the inspection was pretty cool. The technicians are helpful and quick to answers all questions and I definitely will continue to use Chapman for all my service needs. pretty cool. The technicians are helpful and quick to answers all questions and I definitely will continue to use Chapman for all my service needs. More
by rorohanehah
Verified CustomerEmployees Worked With
August 18, 2020
The whole team at Chapman Ford is great. They follow up with every detail of the sale. Really nice to deal with. Will buy again. with every detail of the sale. Really nice to deal with. Will buy again. More
by brick32013
August 17, 2020
My car was in for a service and state inspection. Chapman Ford is a pleasure to work with from scheduling, welcoming you upon arrival, reviewing the work to be done, and then texting estimates for approvals Ford is a pleasure to work with from scheduling, welcoming you upon arrival, reviewing the work to be done, and then texting estimates for approvals to proceed with repairs. Updates come throughout the repair via text and I was very happy with the work done. More
by grulli
Employees Worked With
Tori Phillips
August 17, 2020
Thank you for such great service. The technology is amazing in seeing the actual inspection. Everyone was very courteous. I would recommend to anyone. Thank you amazing in seeing the actual inspection. Everyone was very courteous. I would recommend to anyone. Thank you More
by joannecj
Employees Worked With
August 17, 2020
This visit was for a recall/warranty repair. The appointment was easy to set up and the truck runs well following the repair. No issues. appointment was easy to set up and the truck runs well following the repair. No issues. More
by jones5x
Employees Worked With
August 14, 2020
Great service Everyone was kind and knowledgeable, from the gentleman who drove the shuttle to the lady (Tori) who serviced my vehicle to the gentleman (Damien) who Everyone was kind and knowledgeable, from the gentleman who drove the shuttle to the lady (Tori) who serviced my vehicle to the gentleman (Damien) who called with the estimate on my vehicle. I'm always pleased to bring my car into Chapman Ford because I know I'll get great service. When I am ready to trade in my CMax I will be sure to look for my next car at Chapman! More
by Rachel Hollinger
Employees Worked With
Tori Phillips, Damien Fortson
August 14, 2020
The service they did on my truck was was exceptionally well done the time frame that they gave me to have the work done it was correct and I have no problem with their service it was very well done thank well done the time frame that they gave me to have the work done it was correct and I have no problem with their service it was very well done thank you More
by sqdc2
Employees Worked With
Tori Phillips
August 14, 2020
I’m pleased w/Mike’s work on my synch panel installation replacement. He was polite and professional. I give him a 5 STAR RATING for excellence. :) replacement. He was polite and professional. I give him a 5 STAR RATING for excellence. :) More
by wnet27
Employees Worked With
August 13, 2020
Excellent experience all around. I am very pleased with my purchase and the quality of the customer service, both in the sales department and the service department. my purchase and the quality of the customer service, both in the sales department and the service department. More
by annestachura
Employees Worked With
Larry Busino
August 13, 2020
Service department did a great job getting me a loaner vehicle and detailing the truck. Erik Janco did a great job also in the sale and demonstration of my new Ranger. vehicle and detailing the truck. Erik Janco did a great job also in the sale and demonstration of my new Ranger. More
by pcalvert53
